Spire Energy (formerly Alagasco)

Rude agents - and the way Alagasco treats their customers that have had service with them for many years and they are not willing to work with anyone after their service has been disconnected after paying the balance due for bill IN FULL except the reconnect and deposti charges - they want reconnect charges and deposits before your service can be turned back on. Alabama Power works with their customers on deposits and reconnect charges especially after you have paid your bill IN FULL to get service restored - they put those charges on your next bill or ask when can you pay them and they restore your service if the you do not keep the agreement then your service maybe turned off but you can still call in to get extensions. They understand in this economy people are trying to do the best they can to pay their bills and especially if you have paid a $300.00 bill after disconnection and not require you to pay a deposit and reconnect charge at the same time. Alagasco is not willing to work with anyone after your gas has been turned off and you pay your bill IN FULL and do not have the reconnect and deposit fees they don't care if you and your family freeze from what the customer service implies it want be turned on until all fees are paid - bump that you have paid the bill IN FULL. No one is running away fron paying the reconnect and deposit charges (MAKE ARRANGEMENTS FOR PEOPLE TO PAY THEM LATER AND RESTORE OUR SERVICE)! I was told the President of this company is a Mr. Dudley Reynolds (DO YOU CARE ABOUT FREEZING CUSTOMERS)!

I made a call to ALAGASCO spook to Cassandra and her supervisor Rivera. I was assured that if I made a payment before the end of business day that my services would not be interrupted. Yet my services were interrupted and now they are telling me that I have to pay a reconnect fee and a down payment. Therefore I have now been lied to by two people. Then I called back and talked to three different people and nothing was resolved. Not only was it not resolved I have been told that there guarantee was no good and met nothing because they could not contact their employ in the field to stop the cut of process. While the gentlemen that were here disconnecting the service, they informed my husband that he had a phone that customer service could contact him on. So I don't understand who does not know how to do their job or just doesn't know the correct information. When it is winter and people have to have the service and why they will say one thing and another happen.

I paid the "past due" amount on my bill ONLINE because for some reason I do not receive statements in any form. My service was disconnected without warning on a Friday, when I got home & realized this I called & of course they were closed for the weekend. The emergency line person was completely & inexcusably rude & told me I'd have to call on Monday. So after 3 days without gas (heat, water & stove) I call only for the person who finally answered after 22 minutes of being on hold to also be rude & explain to me that not only did they see my payment made on Friday of $105 but I would have to pay an additional $100 before the service would be reconnected. I asked for a supervisor only to get the third RUDE person in that company to tell me $75 & the service would not be connected until Tuesday. She cannot tell me where this $75 will go, just that it will not be applied to my bill. I hang up, pay this completely stupid charge so that we will have heat & hot water in January, call back & sit on hold for 27 more minutes to then be told it will now be "some time on Wednesday" before my service is turned back on. This is absolutely unacceptable & I will be contacting EVERYONE that will listen to have something done! All of this is AFTER we just moved from another place with this same stupid company, requested a transfer of service & were required to pay a deposit of $150 in August (4 months ago) as well! These people are stealing their customers BLIND & I will not accept it!

We went to set up new service at our local Alagasco (Selma) only to find out they no longer have a customer service. They gave us a fax number to send our rental agreement and copy of our drivers license. No specific person to send it to, just fax it. I call about 30 minutes later to follow up to make sure they had received. The lady could not help. She said it would take 1-2 days for "the deparment" to "process my fax" and they would give us a call. She could not tell me if my fax was received! Here it is Friday and no call. We called to follow up and guess what, they had NOT processed our request for connection. It has been below freezing, no heat, no hot water! Can you imagine how comfortable it has been with young children crowded in one bedroom with a small space heater and boiling water for a bath? I guess Alagasco do whatever they want, without a care in the world because they know we have no other options. This is absolutley assanine!