Al Rajhi Takaful
Reviews and Complaints

Dear Sir
On 22/11/2021 I have paid a amount for visit visa insurance, but its not extended. now I am looking to get my refund amount. details below
Customer name: NAIMUL ALAM SIFAT
Passport no: EF0736533
visa no: [protected]
Border NO: [protected]
payment documents attached

Regards
Mohammad Hossain
[protected]

Please refund the amount for the policy [protected]

Sir, Today on 7 October 2019, at 10:26 am I Dr Kriti Bhatnagar, tried to Purchase Malpractice Insurance of Gynecology and Obstetrics from your company i.e. Takaful Alrahji .

Due to system error, an ammount of 2290 Riyal was debited from my Debit Card but policy was not generated.Transaction Number is 6e307be1aa83dc20.
Kindly refund my money please.

My Email is: drkriti.[protected]@gmail.com
: dramit.[protected]@rediffmail.com

My number: [protected] and [protected]

I am attaching the Card Reciet also.

My car was damaged on 16th june2017 for which I claimed my Motor vehicle Comprehensive Insurance from Al Rajhi Takaful (Claim Number C1216-VI-IJAR-326015/[protected].) It has been more than 3 moths now and I have not received my settlement money for the Insurance Policy I had. Every time I call the Riyadh Office of Al Rajhi Takaful. every time I call they are reopen the complaint and sending the message doucuments mnissing. I already send all documents through saudipost and athe alraji takaful whats app number also. It has been a painful experience and even after so much efforts and follow up, I have not received any money. The people at Al rajhi are not Co operative and play the blame game on Riyadh Head Office. I have made a complaint in SAMA (Saudi Arab Monetray Agency) via Internet and have not got a response yet. Companied like Al Rajhi Takaful should be penalised for such harassments so that they do not do the same to any other person.

Dear Sr,
It has been more than ONE month since I submitted my claim, but till now nobody is responding properly when I will get my claim. Those people is not answering the call nor give any feed back on email.I am continously trying to contact them but of no use.after accident i submitted all documents to get permission to repair my car wait for 3 week nobody respond from the alraji .fainally i try to repair the car outside workshoap and i send all service cost &spareparts bills through saudi post i send to alraji takaful riyadh office .after i repair the car i receive one msg from alraji pls gave the car to your nearest work shoap .my car was accidsent in june16 2017& ireceived the msg july 4 2017.fainally igot one msg from alraji my claim was terminated .then what is the meaning of full cover insurance, now they are saying i repair the car with out alrajitakaful permision .in the insurance policy they mentioned after accident with in 48 hrs alraji will reply .but no body reply from the alraji
I am attaching all the correspondence here for your understandin

Dear Sir,
I submitted all required documents through E-mail three weeks ago but i have not received any e-mail/Text containing Claim ID. I have been trying many times via call center to request them to please register my claim.
I am not fully tired and fed up, I don't know whether I should leave this and forget my amount or what else I should do.
In fact, I did car insurance by Feb 2017 End and then sold it out after two months.

I hope someone will help me.

Regards
Syed Zagham Jaffar
[protected]

I regret to inform you that inspite of submitting the court orders (صك) to Al Rajhi Takaful, Al Khobar Branch and my several visits from February 05, 2015 till date, apart from numerous phone calls, I have not received my cheque in settlement.
Every time, I am told that I will receive my cheque, but I don't understand the delay.
This sort of attitude from Al Rajhi employees will effect company's reputation and credibility.
I would appreciate if you can please personally intervene into this matter for an early settlement.

My car was damaged on 5th Feb 012 for which i claimed my Motor vehicle Comprehensive Insurance from Al Rajhi Takaful ( Claim Number 022469/[protected]. ) It has been more than 8 moths now and i have not received my settlement money for the Insurance Policy i had. Every time i Visit the Al Khobar Corniche Office of Al Rajhi Takaful, i am informed that the claim is passed and the credit note is made on 13th May 2012 and they are now only waiting for the cheque to be issued by Riyadh Head Office of Al Rajhi Takaful. It has been a painful experience and even after so much efforts and follow up, I have not received any money. The people at Al rajhi are not Co operative and play the blame game on Riyadh Head Office. I have made a complaint in SAMA ( Saudi Arab Monetray Agency ) via Internet and have not got a response yet. Companied like Al Rajhi Takaful should be penalised for such harassments so that they do not do the same to any other person.

Sir,

We have Al Rajhi Comprehensive Motor Insurance (claim number is [protected]/2345 ) though the credit Note was issued in May (attached the copy for the same) we haven’t received the cheque
It’s More than 8 Months now since we made the claim on 6th February 2012 Every time we visit the Al Rajhi Office at Khobar we are informed that the cheque will be made this week, but haven’t received any news yet, if we do not get the cheque by this week, we will take up the case to Sama Insurance Regulators and make a case against Al Rajhi Takaful for Not Honouring the Insurance Policy.
Treat this Mail as Official Notice or we will be forced to take up the case in Courts.

Regards

Farzaan Khan

+[protected]

I just want to make inquiry on my motor insurance claim, I am the third party claimant, all the documents from the accident were sent via aramex and was tracked that it reached the riyadh head office last 21 April 2012. I attached a screen shot of the said shipment of documents. I am trying to contact the tool free numbers given by the abha office but nobody's picking up the phone calls or even bother to answer my emails. I really don't know when can we have our insurance claim, I just want to know if is it really being processed or are we waiting for nothing? I hope I can get an answer through this complaint board..

Hoping for a prompt reply,
Hector Macabenta
(third party claimant)

Dear Sr,
It has been more than two month since I submitted my claim, but till now nobody is responding properly when I will get my claim. Those people is not answering the call nor give any feed back on email.I am continously trying to contact them but of no use.
I am attaching all the correspondence here for your understanding and follwup.

Dear Mr. Rami,
Referring to our conversion last week regarding the subject and all correspondents relating to it, there is no sign of outcome till now. Its almost two month and it is very sad to bring to your notice again and again the same unsolved issue. I am confused and little bit worried now whether I will get my claim or not? Can you please give me some specific time when I will get my claim cheque?

Regards,

Qureshi Mohd Shahid

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From: Qureshi Shahid
Sent: Monday, January 16, 2012 9:30 AM REZAYAT
To: 'Customer Service (Al Rajhi Takaful)'
Cc: '[protected]@alrajhitakaful.com'; '[protected]@alrajhitakaful.com'
Subject: RE: Claim # 914

Dear Sir,

Thank you very much for your call and response. Please find attached scanned copies of claim documents as discussed with you yesterday. The claim number (914) is provided by one of your employee in Al Khobar Branch office. All the attached documents and filled claim form already submitted in Al Khobar Branch office on 21/11/2011.

Hope the attached will suffice your requirement. Please process the above at the earliest.

Regards,

Qureshi Mohd Shahid

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From: Customer Service (Al Rajhi Takaful) [mailto:[protected]@alrajhitakaful.com]
Sent: Sunday, January 15, 2012 4:32 PM REZAYAT
To: Qureshi Shahid
Cc: Complaint Handling Team; Contact Center Team
Subject: RE: Claim # 914

Dear Customer,

Please accept our apology for the delay, as agreed and discussed were are unable to find your claim with the reference number 914 so please send us scanned copy from the Claim documents in order to proceed with the claim settlement.

You can contact us on the flowing number/ [protected] ext: 418 – 452 – 427 – 462

Thanks and best regards,

Customer Service Team.

From: Qureshi Shahid [mailto:qureshi.[protected]@rezayat.com.sa]
Sent: Sunday, January 15, 2012 10:26 AM
To: Customer Service (Al Rajhi Takaful)
Subject: FW: Claim # 914

REMINDER

Dear Sir,

I am still waiting from your side to hear on the subject matter. Can anybody there tell me when I will get my claim check?

Is anybody there listening to this complaint?

Regards,

Qureshi Mohd Shahid

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From: Qureshi Shahid
Sent: Saturday, January 07, 2012 2:40 PM REZAYAT
To: '[protected]@alrajhitakaful.com'
Subject: Claim # 914

Dear Sir,

It has been more than 50 days now after submitting the subject claim. There is no positive response from either your branch office in Al Khobar or customer care centre. Nobody knows any information about the subject claim. Could you please let me know when can I get the claim check and who is the responsible person to give proper reply on the above?

I hope my voice would be heard through this mail.

Regards,

Qureshi Mohd Shahid