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AirAsia / denied entering in flight due to false reasons

India Review updated:

Sequences of actions happened during our flight from chennai on 20th April 2019 at 8.15 am :

1 . I was travelling with My 6 friends to Kuala Lumpur, got a Boarding Pass after successful verification at the Air Asia Desk for a flight AK-10 from chennai To kuala lumpur with PNR PZHSRQ - on 20th April 2019 at 8.15 am.
2. After successful immigration check and security check, we were waiting for the flight.
3. Then, Air Asia staff stopped us from entering in flight by giving false reason of missing middle name in the visa document.
4. As per Malaysian Visa Website and immigration, there are only 2 fields Given Name and Surname, No middle name field .It is clearly mentioned that only Given Name is mandatory field and surname field is also optional .In my visa document it is Najuka Patil and in my passport it is Najuka Suryabhan Patil .
5. As per Malaysian Visa Guidelines, it does not matter if we didn't put surname also as it is optional field so clearly it doesn't pacify their reason from entering in flight.
6. All of 6 people were not allowed to enter the flight for the same reason.They treated us like a criminals and used abusive and disturbing language to female in our group .
7. Immigration officer clearly verified again by checking the visa and passport documents and told documents and name are totally verified successful, told air asia staff that hold the flight and allow us to enter .But after some time, they again came with same foolish reasons for mismatch documents .
8. After continuous misbehaviour from air asia staff we missed our flight to Kuala lumpur . Due to which our 7 day holiday accommodation + return ticket money wasted because of such irresponsible behaviour.
9. We have suffered a mental torture around 7 hours but still nothing has been done from AirAsia staff .We want a refund of our all expenses which includes both sides tickets+ hotel accommodation for 7 days which is upto 1 Lakh .

I am kindly requesting you to refund my whole amount in 7 days to avoid severe legal actions .Expecting your urgent reply on this. PFA the documents which can prove our claims to be right.

Thanks,
Najuka Patil

Mob Number -[protected]
Emai id [protected]@gmail.com

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Na
Apr 23, 2019
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  • Yo
      Apr 23, 2019

    Sequences of actions happened during our flight from chennai on 20th April 2019 at 8.15 am :

    1 . I was travelling with My 6 friends to Kuala Lumpur, got a Boarding Pass after successful verification at the Air Asia Desk for a flight AK-10 from chennai To kuala lumpur with PNR -PZHSRQ on 20th April 2019 at 8.15 am.
    2. After successful immigration check and security check, we were waiting for the flight.
    3. Then, Air Asia staff stopped us from entering in flight by giving false reason of missing middle name in the visa document.
    4. As per Malaysian Visa Website and immigration, there are only 2 fields Given Name and Surname, No middle name field .It is clearly mentioned that only Given Name is mandatory field and surname field is also optional .In my visa document it is Yogesh Patil and in my passport it is Yogesh Madhukar Patil .
    5. As per Malaysian Visa Guidelines, it does not matter if we didn't put surname also as it is optional field so clearly it doesn't pacify their reason from entering in flight.
    6. All of 6 people were not allowed to enter the flight for the same reason.They treated us like a criminals and used abusive and disturbing language to female in our group .
    7. Immigration officer clearly verified again by checking the visa and passport documents and told documents and name are totally verified successful, told air asia staff that hold the flight and allow us to enter .But after some time, they again came with same foolish reasons for mismatch documents .
    8. After continuous misbehaviour from air asia staff we missed our flight to Kuala lumpur . Due to which our 7 day holiday accommodation + return ticket money wasted because of such irresponsible behaviour.
    9. We have suffered a mental torture around 7 hours but still nothing has been done from AirAsia staff .We want a refund of our all expenses which includes both sides tickets+ hotel accommodation for 7 days which is upto 1 Lakh .

    I am kindly request you refund my whole amount in 7 days to avoid severe legal actions .Expecting your urgent reply on this. PFA the documents which can prove our claims to be right.

    Thanks,
    Yogesh Patil

    Mob Number -7387896677
    Emai id [protected]@gmail.com

    0 Votes

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