Air Wick’s earns a 1.2-star rating from 0 reviews and 171 complaints, showing that the majority of home fragrance users are dissatisfied with their scents.
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new aerosols that don't contain water
I recently bought your new automatic spray air fresher, claiming that they don't contain any water. I placed it on my staircase window and all seemed fine, however on getting up this morning there was an orange puddle on my windowsill. I'm unable to remove a circular stain from my windowsill. I have taken a few photos of the product but unable to attach them. I'm upset and dissatisfied with this product and also more upset about my windowsill.
I look forward to a swift reply
Regards
Mrs young
air wick essential oil warmer and refills
I buy tons of air wick refills, and warmers, and lately the wicks on my refills are completely messed up, and I am unable to use them, and it is a waste of money at this time. I am very disappointed with my purchases, and I would like to know how this situation can be rectified. I have taken pictures of the messed up wicks and if you need me to send them let me know. Out of the last 20 I have purchased at least 10 have been messed up. Please help. Thank you
air wick freshmatic orange and cinnamon
I purchased two cans of this from tescos rose lane barnstaple. One can works the other doesnt. This is not the first time I have had this problem. Its not as if they are cheap. How come one can work and not the other I cannot afford to keep buying them. I would like to know what aurwick is going to do about these cans. I have tried phoning waste of time I have submitted a complaint and told to send the receipt as if one still has a tesco receipt a week or so after the shopping
scented plug in device
I have been using these devices in my kitchen. They are under my cabinets. My granddaughter was over the other day and asked me what that was under the cabinet and the air freshener had taken off all the finish under the cabinet! There is no disclaimer that the freshener can not be used under cabinets, in fact they say that it can be used anywhere that there is a plug. I would like my cabinet refinished underneath where it is bubbled and coming off.
plugins air freshener
I spend quite a bit of money on these products and all of them when about a week has gone by start to fall out of the plug in unit with the wick completely ruined. And there is barely any liquid gone from the glass container in which the airfreshner fluid is kept. I've had enough of it now and they are not cheap to buy either. Unless something is done about this problem. I won't be buying anymore of your products. This does not happen with the glade plug ins. So what can I expect you to do about this problem airwick.
made me ill
I have been trying to post my complaint but I keep getting a message telling me I have used a forbidden word that has three letters and begins with the letter a, has the letter s in the middle and the letter s at the end. I have not used that word anywhere in my complaint so I am now unable to complain!
100 percent
I am curious, has anyone else has fallen ill after using 1005 natural propellant air fresheners?
exploding candle battery
Expoloding battery in 3 colour changing candle, ruined lounge wall and ceiling
Email to Air Wick below sent 117/04/13
Just to keep Air Wick informed I was contacted by Trading Standards yesterday afternoon regarding the exploding candle, they have asked for the photographic evidence to be forwarded to them for investigation and possible product removal/recall
They were very surprised that a large company such as yourself had not reacted immediately to this serious incident and they advised for the candle not to leave my premises at this point in time as this was evidence if I need to take civil action against your company, therefore I will not be sending this to you by courier at this time, however I would ask that you involve your quality assurance department and ask them to send a representative to visit my home to see the extent of the damage
Trading Standards also challenged why a company such as yourselves would be sending this item all the way to China to be tested when there are perfectly adequate test houses in the UK that could inspect this item promptly and come back with results
As I have stated before this incident does not seem to be being taken seriously by Air Wick and does not appear to have been escalated beyond yourself to a management team/ quality assurance investigation, therefore I would be grateful if you could now escalate this higher please and ask someone from your QA or management team to contact me urgently on [protected] so that this matter can be resolved within the next week
I shall be seeking advice to take civil action if I hear nothing from you
Regards
Lisa Copp
The complaint has been investigated and resolved to the customer’s satisfaction.
hahaha get wrecked n00bs
allergic reaction
I don't know if anyone has had this problem, but I seem to have an allergic reaction to the new 100% natural air wick air fresheners, all styles. It might be a good idea if someone checked this out to see if the problem is more wide spread, or just me. Now I didn't have this reaction to the orignal style, or to much of anything at all for that matter, so if this is a wide spread problem, air wick should consider changing back untill the cause is figured out, just to be on the safe side.
Without a doubt I can stand behind this comment. several weeks ago found this quite appealing - used them and had been getting severe azma attack like attacks weezing, sinus pain, awful, thought is was me until I did this research took them out 30 hours ago in the trash left AC recirc fan on since to clean the air along the HEP and AirPura system nearly back to feeling great again. I cant imagine a person already predisposition for azma, COPD, Sinuusitis, Bronchitis etc being able to ever tolerate this stuff
Last weekend I installed Airwick oil since throughout my home and my office at work. I began reacting to the sent on Wednesday but by Friday I could tell that there was something seriously wrong. By Saturday I ended up at the doctors office with a major reaction to my eyes and he found pockets of histamineOn my eyes so he prescribed me some serious eyedrops which I’ve helped 24 hours later. I really do think that air wicK needs to reconsider their formula.
Thank you all for these potentially life saving feedback strings FDA needs to take this stuff off the market - if you have small children and babies must not be used
Last weekend I plugged in air wick scented oil in every room in my house & my office at work. By Friday my eyes were itching, stinging and watery! I knew it was a allergic reaction to something but was unsure what it could be. On Saturday I had to be taken to the eye doctor because my eyes were so red & swollen I could drive. The only thing we changed were the Air wick air fresheners, so we removed them and started treatments the doctor gave me. I am doing better 24 hours later. I was wondering if this is recurring or just me. Thanks to everyone’s comments I done feel I am alone but seriously there is something in them that isn’t conducive to everyone. Air wick needs to research their product better.
Glad I found this, been using Airwick for more than 20 years and never had any problems. The last scent I used was Paradise Retreat but since it wasn’t in stock I grabbed Fresh Linen. I noticed it seemed stronger than previous scents even on the lowest setting but didn’t think anything of it until I woke up coughing and with a sore throat. The plug-in scent was even stronger since my bedroom door was closed so I unplugged it and had to take cough medicine to fall asleep again. The next day I began to feel dizzy, got a headache and started to cough again. I unplugged the rest and went outside to get some air and felt better. I never noticed until now there are no ingredients listed on the packaging so there’s no way to identify the allergen. The only difference I see between these and the previous ones is “smells amazingly natural” so I will buy my usual but I bought 14 of them so money wasted.
Yes, me too in fact right now i feel like crap. I plugged in the airwick yesterday and the next day, my nose had blood and my throat hurts a kot. I have a lingering headache and gave the chills all day :/
made me sick, haeadache, chills, weak, sinus, breathing, slight fever! its inthe trash!
I am allergic to fragrances and My daughter uses this i go to her home and the air wick scent comes with me . It is all through my washer and dryer and I can not get the scent out of my house. I do not know what to do. Can anyone help.
I have never had allergies in my life. I recently used Air Wick plug ins in my house and started having issues with my breathing. I then plugged one into my classroom outlet and soon had issues there. My tongue started feeling like it was a combination of numb and burning and swollen, my throat was burning, and my lips felt swollen and burning. A number of my students started complaining as well. I unplugged the unit immediately and it took a couple days for it to completely clear out of the room. However, ever since this incident, I now have "burning mouth syndrome", which I never had before. It is completely triggered by environmental things like air fresheners and perfumes. None of these things were a problem before this Air Wick Plug In! It is annoying and frustrating and there seems to be no cure for it. It comes and goes and fluctuates in intensity. I really think these air fresheners need to be banned. They should definitely not be used in public places!
Whenever my mom cleans the house she uses an air freshener and today she used Air Wick 4 in 1. We began to have a coughing fit and it still hasn't gone away. The house smells nice, but we can't breathe. I'm telling my family that if my lungs give out, to sue air wick.
I want to know if their are any carsogenics any undisclosed contents apparently they only need to supply up to 90% of the content I hate them with a passion it should not be breathable
ruined table
I unplugged the airwick and set it on my wooden table. The airwick leaked
And spilled on my table. It took off all the finish on the table. My table is completly ruined. I will take photos iff you would like. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
My Air Wick automatic leaked all over my highboy dresser top and as I took it down continued leaking on everything!..Still assessing the damage. So mad!
So why would you sell something that is going to destroy you stuff pissed right now
Air wick mist spray on top of my speaker peal it up just got them speakers
Air wick mist leaked and mess up my speaker I'm upset just got them speakers should of give a warning ⚠️ are something
It runined my countertop just having it plugged in normally, it dripped from the bottom. I am renting and now worried I will lose all or part of my $550 security deposit to replace the kitchen counter top. I don't see how it could be fixed, ate right through it.
Warning to all Air Wick users of essential Oil. I plugged in a brand new warmer and fragrance bottle. After a while, I noticed a streak traveling up my painted wall from the warmer. The warmer had bubbled and discolored my paint. When I called Air Wick RB Customer relations the first associate disconnected me. The second associate told me that the the warmers have to be unplugged when empty or it could cause problems. Well, if that's the case, there should be a WARNING ON THE BOX indicating such. Yet, there is nothing on the package directing the buyer to unplug the device when it is empty. How are consumers supposed to know this, by osmosis. And of course they will not stand behind their product. So, the consumer is left with the expense of repair. SHAME ON YOU AIR WICK. AND HIRE BETTER CUSTOMER RELATIONS PEOPLE. MASO, AIR WICK CUSTOMER RELATIONS ASSOCIATE WAS A DISASTER.
OMG, I had that problem on my grooved table and noticed that the airlock leaked. I brushed it off as a back apple in the bunch. Now, I sat one on my night stand because I needed both outlets for the day. I literally just went to pick up a paper and noticed it was stuck to the nightstand and the liquid had eaten through about 4 soft of my night stand. I feel like they owe me a new nightstand and to start putting warnings on the label. I will definitely be sending them a written complaint.
I work for a home rental company- recieved a call from the resident stating that an old airwick system "ate at the floor". When i first heard his complaint, i will admit, i giggle. But when he sent in pics, its no laughing matter. Airwick should really do something about this since the complaints been coming in since 2014!
Guys I have the same issue. Does anyone know if it’s the dispenser or the can itself?
airwick plugins leaked on my new table so mad.
dangerous advert
I find it astounding that an add with a cartoon caricature messing with Christmas tree lights while they are switched on for to sell air wick product can be shown on tv. There was very little thought involved when producing this cartoon, for at this time of year there is always a report of some poor sole struck down dead on the spot through messing with lights that are live. Only two years ago in my local area a young chap of twenty putting up the Chrismas tree and then the lights found they diden`t light up and he left it plugged in while changing a bulb at a time and died that moment leaving his young wife and one year old son who he was trying to set Chrismas for so I believe lifting this add would be the common sense thing to do.
The complaint has been investigated and resolved to the customer’s satisfaction.
Water instead of air freshener
I went to checkers in norkem park to purchase and airwick air freshner. To my surprise when I got home I could not smell the scent from the aerosol, and thought maybe I was experiencing some nose problems. I tried it for a couple of day an no scent.
I called their help, early in june to let them know. They took my details, address and telephone numbers, together with the batch number of the airwick container. I was told that I should expect a voucher in the post within the next two weeks, depending on my postal service. It's now a month and a half and no voucher.
This is such an inconvenience as I had to go a whole month without airfreshner.
The complaint has been investigated and resolved to the customer’s satisfaction.
The product Im complaing about is the 280 ml size, and it is completely fragrance-free Given the current economic conditions, I am not happy to waste my money.
I purchased this from Family Dollar June 3rd and it’s not working tried to get a replacement but they didn’t have any available so nothing could be done I also contacted customer service and was told I would be contacted back and never was tried calling back nobody answered I could be reached at [protected]
Purchased an air wick diffuser. The unit failed to function right out of the box. Despite filing an issue with the company over a non-functional unit. Have received zero support from Air Wick.
Case number is RB0002967496
I purchased two of these refills from Walmart and plugged them into my Air wick wall socket diffuser adapters (Reckitt Benckiser). After 6 hours (and on the highest setting) I smell NOTHING. One is my in bathroom and one in the bedroom. Both are in the straight up position
please i cannot afford to buy things that dont work right im 75 years old and ive complain to differant shops and got noware ive all ready filled 2 forms in and they keep asking for more im not good one the computer so please can you help
I had an air wick plug in in my camper. Remove it and was payed on the counter by my sink and when getting home and unpacking the camper found the liquid in the container leaked out and ate the finish on my counter top not at all happy and would like something done about it the counter top is ruined
I put it on top of my dresser and less then 15 min I came back because I smell something and when I saw the dresser there was the oil spill on my new dresser and got messed up whatever they put in it have to be something really strong to do that type of damage so fast
I brought two of your airwick automatic machines last month and they stop working already tryed changing batteries everything and still nothing this is the first time I have had any problems with your machine, I shouldn’t have to buy anymore not yet anyway.
Today at the Desai pharmacy here in the Bronx NY 10463 near Broadway I purchased an Airwick Essential oils 24/7. After I set it up it did not work at all. It did not spray at all so it just sits there on a table and does not spray. There is not even a way to test it. it was a waste of money.
We purchased several value packs 2 * 280ml summer romance from Macro in Boksburg. Unfortunately all of them had issues where the nozzle doesnt spray properly a mist. the can appear full noting the weight of each can.
Overview of Air Wick complaint handling
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Air Wick Contacts
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Air Wick emailsconsumercare_usa@Reckitt.com100%Confidence score: 100%Support
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Air Wick address399 Interpace Parkway, Parsippany, New Jersey, 07054-0224, United States
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Air Wick social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Water instead of air freshenerRecent comments about Air Wick company
Air wick automatic spray




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