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1.2 25 Reviews

AGS International Movers Complaints Summary

1 Resolved
24 Unresolved
Our verdict: If considering services from AGS International Movers with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AGS International Movers reviews & complaints 25

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1:50 am EDT
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AGS International Movers The worst packer and movers

I was transfered from Chennai to Bangalore so I needed the service of a packers and movers. My company asked for quote from three companies crown, Transworld and AGS. I would have preferred Transword because I know abt their service and they are really good but my bad time my company chose AGS. I had a very painful experience from the start, on the day of packing in chennai they promised me that they will come at 9. am but after repeted calling they made me wait till 3.00 p. M and told ke they will be coming at 6.00 p. m which spoiled my whole day. So I asked them to come the next day. The next day they came two hours late with less man power and less packaging material. There was no bubble rap, the men seemed inexperienced and didn't know what to do.. But some how they completed it took almost 5 hrs to pack for a poor work.. But problems are not over yet, I asked them to hold the package for 15 days which I am entitled to. And then I asked them to deliver and I am calling and following up for almost two weeks but they are delaying my delivery.. I am so disappointed with the kind of response they are providing, they are not attending my calls and I am worried about my shipment.

I understand there is a situation in the TN-KA border, but its just a lame excuse.. Some of my friends ends have gone through other movers like crown have got the goods delivered.. They all have used a AP reg8stered vehicle but AGS is reluctant to do that.. I don't know why.. I have been staying I hotel for two extra weeks on my own expence waiting for AGS to deliver. I have already lost 15k for my stay in hotel..

We are trusting this packers and movers to move goods at the right time safely and they are charging us for the service, so we belive they should have the sense of responsibility to keep their promise but ASG surely has no such sense and the employee are incompetent and irresponsible. They don't care abt customers.

It has been a month since they took charge of my goods but 7 am yet to get the deliver. I am worried if at least my goods are safe.

They are not answering my calls and I want to take this up legaly.. Can some one advise me on making a legal case against AGS.

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10:44 pm EDT

AGS International Movers International move from dubai

Do not use them. It is a fraud outfit that will take your money and run. Every $ that you pay is a $ down a black hole. Here is what happened to us. They moved us from Dubai to California (Burlingame). They have not honored any of their commitment when they delivered. We paid a lot of money for a turn key service where when they deliver, they would unload, unpack, assemble (anything that they dismantled) and get rid of the debris. They only unloaded. They left us with more than 80 un-opened boxes and most of our furniture dismantled. Of course we could not stay in our home for another 3 days as we had to find someone to hire to help in the assembly, unpacking and getting rid of the debris which are services I already paid AGS for. However, it seems that their subcontractor (Schumacher) did not deliver on their contract (a thief stealing from a thief), so instead of helping us, they 1st kept saying that they needed to talk with their subcontractor and then they said that their sales person made a mistake when they promised to provide these services. Before signing their quote, I specifically asked their sales person: "In exclusion, you indicated 'reassembly which requires 3rd party'.  If you are able to take it apart in Dubai, then I should’t be responsible if the other side is incapable of assembling it, right?". The sales person reply was "Yes, all items dismantled in Dubai will be reassembled at the destination". Can it be any clearer? According to AGS, whatever they promise in writing could be a mistake if they decide not to do it. In addition, many pieces were damaged. I filled my claim 2 weeks ago and I have heard absolutely nothing from them regarding the claim (another black hole). In addition, their quality of packing was very very poor. All of my hanged clothing ended at the bottom of the box and beyond recognition. Now I am trying to take legal action against them in Dubai while I am in California. I don't have high hopes as I know I was robbed by these frauds and the sad part is that they will do it again to others. You should never ever ever do business with this outfit of frauds and liars.

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NRA
, US
Aug 08, 2017 4:11 am EDT

We had the exact same problem (although some years ago) when we used AGS to move from Dubai to Toronto. I spent almost 3 years following up with AGS regarding paying for items that were damaged during shipping. I had paid insurance premium on the valuable items based on valuations provided by me - no one from AGS asked me to provide receipts etc to back up the valuations. At that time AGS was more than happy to apply a percentage insurance premium and charge me for the same. However, when I made a claim against items that had been damaged during shipping (verified by AGS' agent in Canada) I was given the run around. My claim process took more than 2 years and yet my claim was not honoured. I even filed an official complaint with the Dubai authorities who told me to approach the DMCC authorities (AGS is a DMCC registered company). Needless to say, I NEVER received any compensation nor did AGS intervene or offer a solution. Totally unprofessional bunch of liars. Pay extra but use a reputed firm, these guys are crooks.

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12:15 pm EST
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AGS International Movers Quality of service

We enlisted this company to help us relocate from Singapore to the UK. I found them slightly tiresome to communicate with, but most importantly they did not treat our belongings respectfully:

1. They did not our pack books properly. Books need to be stacked neatly inside a box, with packing material between stacks so that they do not move around or collide. The shipping company threw books in higgledy-piggledy with a small amount of packing paper at the top. I had 9 boxes of books, and many have been damaged because they were not packed adequately. Other small items - picture frames etc - were utterly broken from this same negligence.

2. Guitars were not packed properly. A guitar needs to be wrapped around the neck, as the most common incident of fatal guitar breakage is that the instrument falls over in its case and the neck snaps. The shippers just put a little bubble wrap around the outside of the hard cases. It's a miracle the guitars survived when I consider how the consignment was treated...

3. From my window I could see the AGS Four Winds truck. The employee literally threw our boxes into the depths of the vehicle.

All of this is upsetting. At the time of quotation the consultant ensured me that everything would be packed properly.

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Hayssam Balach
, US
Aug 31, 2016 10:36 pm EDT

You are lucky as I had even a worst experience. They moved us from Dubai to California (Burlingame). They have not honored any of their commitment when they delivered. We paid a lot of money for a turn key service where when they deliver they would unload, unpack, assemble (anything that they dismantled) and get rid of the debris. They only unloaded. They left us with more than 80 un-opened boxes and most of our furniture dismantled. Of course we could not stay in our home for another 3 days as we had to find someone to hire to help in the assembly, unpacking and getting rid of the debris which are services I already paid AGS for. However, it seems that their subcontractor (Schumacher) did not deliver on their contract, so instead of helping us, they 1st kept saying that they needed to talk with their subcontractor and then they said that their sales person made a mistake when they promised to provide these services. I specifically asked their sales person "In exclusion, you indicated "reassembly which requires 3rd party”.  If you are able to take it apart in Dubai, then I should’t be responsible if the other side is incapable of assembling it, right?". The sales person reply was "Yes, all items dismantled in Dubai will be reassembled at the destination". Can it be any clearer? According to AGS, whatever they promise in writing could be a mistake if they decide not to do it. In addition, many pieces were damaged. I filled my claim 2 weeks ago and I have heard absolutely nothing from them regarding the claim (another black hole). And of their quality of packing was very very poor. All of my hanged clothing ended at the bottom of the box and beyond recognition. Now I am trying to take legal action against them in Dubai while I am in Burlingame. I don't have high hopes as I know I was robbed by these frauds and the sad part is that they will do it again to other. You should never ever ever do business with this outfit of frauds and liars.

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12:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AGS International Movers Damage to shipment

Ags fourwinds were contracted to store, then ship all our household contents from Singapore back to the UK. Ags' representative, Charlie Scott, agreed that air conditioned storage was necessary to prevent mold damage to furniture and clothes. To keep costs reasonable, he did not recommend comprehensive insurance. When our shipment was delivered and unpacked, almost every item of clothing and furniture was affected and/or permanently damaged by mold. Ags has refused to admit any liability or compensate us, despite over 20 emails and phone calls. The damage was noted by ags staff who unpacked the contents, and further photographic evidence was immediately provided to ags. The damage claimed for repairs was sgd $3,000 (approx usd $2,100). Ags insists that because the shipment was not comprehensively insured, they have no liability whatsoever. Charlie Scott was also not contactable as he had left the company.

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mt42
, SG
Oct 11, 2010 11:57 pm EDT

I utilised AGS Four Winds Singapore to ship my items from Sydney to Singapore. AGS Four Winds being the representative agent. Several high value items were lost during shipment.
When I reported this incident to AGS Four Winds and Wridgeways International Removalist, they claimed that they have no liability to compensate loss items as we did the same thing, no insurance cover to keep costs down.
I have lodged a complaint to the Fair Trading NSW, Hopefully something will go through. I do not recommend to use their franchise or services. Good luck to your case too

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12:00 am EDT

AGS International Movers Deplorable service and inhuman treatment to customers

Due to my transfer I had employed ags four winds trinity removals as the movers and packers for transportation of my house hold goods and car.

A very prompt sales aspect kind of lured one into availing the services of the company. Post this the nightmares have just started increasing. The companies punch line, ags, for moving the peace of mind; ags - you deserve the best is a complete eye wash

[1] packers came to the house to pack the house hold goods. Repeated plea to ensure the items are packed with water proofing material fell to deaf ears.
[2] service guarantee of 08 days delivery was thwarted by an apparent accident as claimed by them. Items took 17 days to come.
[3] the company sublets the transportation to sub vendors. Why? Ags has no control over them to the extent post the transportation vehicle met with an accident the house hold goods were stored in an unknown 3rd parties godown. The company had no clue till the 17th day
[4] the items came in as if a road roller had gone over the items.
[5] the accident as claimed by them has given a run to all physics professors for the accident will result in damage from the impact side lest the entire vehicle is crushed. Damage has been done from 3 sides. Shows the quality of packing and caring.
[6] 19th september 2007 they handed over the items stating the insurance is being processed. Today is 10th october and they just refuse to respond to phone calls and emails. This includes the sales person.
[7] moreover the company is demanding to clear the transportation bills in order to process the insurance claim. My plea is when the service is not complete how can they demand this aspect. As it is they are washing away their hands.
[8] they claim to have filed an insurance claim but they have not yet provided a proof. Nor taken the cost of damaged items from me nor a valuator has come to assess the damaged goods. Which insurance company can pay the damages without this basic criteria fulfilled. I am sure the insurance company would have employed a lot of nostradamus in making – but I am sure businesses do not nork on this philosophy
[9] my family is being subjected to lot of emotional, physical and mental stress.
[10] they apparently lost four boxes in transit - my 1.5 yrs kid toy box and specifically one of the most expensive cartons are lost as per the company
[11] it is the worst customer service one can ever experience.
[12] you need to see the damage to believe it and the amount of phone calls made with zero response.
[13] I still have no confirmation from the company on what are they doing, what are the next processes, what is the time frame… and the best or the sad part is they are not confirming anything.

Beware and stay away from this company!

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Rbandaz
Naples, US
Oct 22, 2023 8:46 am EDT

Very bad management no remorse whatsoever, they just don't give a ...once you sign the contract, took forever to get my stuff in unthinkable conditions

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PawanBrala
, US
Sep 14, 2020 8:25 am EDT

Hi! I am Pawan from Truecare packers and movers. Truecare is a Pune, Maharashtra based removal company. we provides all the services related to relocating, like household shifting, office shifting, vehicle shifting, and warehouse services. packers and movers in Pune

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suraj rnair
, IN
Mar 18, 2015 2:54 am EDT

i had used AGS hour winds to transport my stuff from cochin to bangalore as it was authorized by my company,
promptly they gave me the quotation with insurance amount attached,
these rascals make money on insurance.
the whole cargo arrived promptly and i had made payment in prior, but my fridge is not working now.
they say they take care of cosmetics only .
they are refusing to get it repaired not replaced.
the lady called gayathri whom i am in contact from bangalore office is just saying no, as it is not their headache, dont we have any regulatory body here, who allows such bad companies to operate in india.

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SandeepSinha12
, IN
Jul 07, 2014 12:04 am EDT

It is again in India, AGS bad service.

Recently I had a very bad experience with AGS. I was transferred from Gurgaon to Pune and AGS given responsibility to transfer my house hold items and my Car. Both household items and car were picked on 15th June 14 from Gurgaon, house hold items received on 26th June and 99% all items were in good condition. But my car I have received on 4th July 14 evening which includes lots of new dent and power window switch broken. I raised my voice at that time I had a discussion with the manager Sushil and driver Kuldeep. That stupid driver is telling this window switch should be manual and you made it power window, then he is telling that it's already broken and someone has used feviquick to join. Then I had a discussion with Sushil I believe he is supervisor. He said you do the service of that switch from service station and we will pay the bill it hardly come around 500. I took my vehicle to fiat service station and they said that this switch system needs to be changed and it will take lot of days to bring the switch as it is not available in the market easily.
In the next morning I noticed lots of new dent which includes dent in the bonnet, front left side above tyre and dent back side in the dickey.
It is really very bad experience with AGS. With my Car lots of emotion is attached, so I am writing this comments.

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UpsetKiwi
, NZ
Apr 16, 2012 11:49 am EDT

Sadly, it's not just an India thing.

To AGS's credit, Scott Willis, the manager in Beijing, was proactive in making sure we were kept informed on the status of our move and what we could expect every step of the way. The moving team was on time and what was predicted by the company to be a six hour job took only four!

When the container arrived in Malaysia, that's when it all turned to rot. We were told that the container arrived, and our contents would be ready for delivery just as soon as we had the keys to our new flat. The day we signed our lease, we contacted AGS to set a delivery time. We were told it would be there sometime next week. When we explained that this would be a problem, and that it was contrary to what we were promised, the office in KK said, "Maybe tomorrow." It didn't happen. What developed was a long game of cat and mouse, where we were calling the office several times a day (not them calling us, of course) to follow up on commitments they were unwilling or unable to deliver on. Sheldon Pereira, the manager of the main office in KL, would not return our calls.

Only when we contacted Scott in Beijing did anything happen. The KK office finally said they could deliver it in a reasonable time frame, explaining that there had been delays because of the Ramadan holiday -- never mind that a large percentage of people in KK are not Muslim, never mind AGS's pledge to deliver 365 days a year, weekends and holidays. AGS did get our stuff delivered finally, and while Scott issued a formal apology and as an act of good faith, a partial refund for lackluster services, we never did hear from Sheldon.

When we relocated once again, this time from Malaysia to New Zealand, we went with AGS a second time. I had apprehensions, but the move was very last minute and given that Scott had done his best to make things right, I was willing to overlook a few hiccups for what I thought would make our move more streamlined (not having to research and establish a relationship with a whole new moving company). I was wrong.

To their credit, AGS did pack up our apartment at the appointed time and date. They said our container would be en route about 3 weeks from the move out date. But once more, we had to hound Sheldon to find out when we could expect the container to arrive in NZ and how much we should expect to pay. Weeks went by, and when he finally got back to us, explaining away the delay by telling us it was Christmas (yes, apparently he celebrates all of the holidays), he was still lax to answer many of our questions. When there were delays sending the crate out of Malaysia, he told us it was because of the Chinese New Year. To summarize, the KK-NZ move became a four month nightmare.

Now I realize that MY is a multicultural nation, full of national and religious holidays. But Sheldon should have taken a minute to check his calendar before presenting us with unrealistic itineraries. Not surprisingly, it was also us who informed him of the dock strike in Auckland, not the other way around.

Lesson learned: AGS is not the worst company, so long as you're only dealing with the office in Beijing. I would not go with them again.

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Ankita
,
Oct 10, 2007 9:48 pm EDT

It sure is a trivia of natures and I suggest a regulator needs to step in.

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