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CB Health Insurance Aflac Lack of cooperation and accountability
Aflac

Aflac review: Lack of cooperation and accountability

K
Author of the review
5:48 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Case worker Erika V disability claims. She cannot follow instruction, no matter how easy they are. Husband has Alzheimer's. I have full authority on acct. I have asked NUMEROUS times to contact me on my phone only. She argues. Why? It's a simple request. I need everything in writing. She argues that I don't. Why? Why bother having a customer portal then. I ask for letters when they need something. She argues that I do not. Why? Is it really that hard to send a letter? Her customer service skills are so awful I want to fire her. Maybe after she's offended enough persons the company will see this for what it is.

Recommendation: Get a different case worker

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    1932 Wynnton Rd, Columbus, Georgia, 31999, United States
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    Oct 08, 2025
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Aflac Category
Aflac is ranked 4 among 67 companies in the Health Insurance category
#02 United HealthCare Services United HealthCare Services #03 eHealthInsurance Services eHealthInsurance Services #04 Aflac Aflac #05 Blue Shield Of California Blue Shield Of California #06 Covered California Covered California
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