The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Aetos Auxiliary Policearrogance and non-standard treatment

D Review updated:

I am a tourist and I had recently travelled to singapore. At
9:37 p. M., 30th of april, I was on my way to malaysia when there was a road block near the woodlands exit. There was a member of the aetos auxiliary police there to help reduce the traffic. He let all the singapore cars through but stood infront of my car and asked me to turn the car back and wait for the cars to stop without any assiatance. Isn't it unfair to treat a tourist this way???

Responses

  • De
    Delisha ' Nisha Dec 08, 2019
    This comment was posted by
    a verified customer
    Verified customer

    At 2111hrs on the 30/12 at Woodlands Checkpoint the aetos officer who is deploy to separate the bikes into two different lanes is very rude that i cant stand him.My handle bike is long and i need to enter the first lane he is prioritising more on the Malaysian then Singapore.

    0 Votes
  • Mi
    Miss hood Dec 11, 2018

    Aetos vehicle parked in a no parking area, ridiculously close to a handicapped lot at Pasir Ris central around 1120pm. Even an able bodied person won't be able to get into the vehicle.

    Comments
    Comments

    0 Votes
  • Jo
    John Selvarajoo Dec 12, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir/Madam,

    I would like to feedback and highlight and also bring to your attention about the Aetos officer Mr CPL 6683 Abdul Rahim who was causing trouble and acting like an gangster on 12/12/16 around 1130 to 1230 hrs, who was doing his duty at woodlands 4 way traffic junction (controlling the traffic to woodlands checkpoint),

    As today i was driving down with my daughter from Jurong to JB Malaysia using BKE highway and exit the expressway road to take the minor road so that i can enter woodlands checkpoint,

    as i was about to approach the 4 way junction with my daughter inside the car,

    my daughter suddenly told me that she is in urgent and had to go for toilet, i then saw traffic light was green and the officer stop me and i had stop my car in front of him then i called the officer but he showed me finger and hand signs, i then pulled down the window and he started to shout at me by rising his voice,

    which i then came down from my car and told him about my daughter condition and he told me that he don care and ask me to go back to my car but i had no choice but to bring my daughter out and ask the officer to assist me again but to my surprise he ask me and daughter to walk across the road to complaint to his SGT which was so dangerous, i did so but found that it was way to dangerous so i got back into my car with my daughter, then he told me not to move the car in an angry manner and told me that he will cause me hurt, which i told him to do so,

    i then told him that i will drive down to see his SGT and inform him about his action and attitude and also his behavior but he reacted like an improper manner and told me to go and complaint,

    i told the Aetos SGT about his men action and behavior and he advice me to wait for the SPF to help me out, the SGT then called the SPF before the SPF arrived i fetched my daughter to the nearest shopping center and get her the toilet that she needed.

    Upon reaching my car i saw two SPF officer at the junction and i ask the SPF to assist me and i report about the incident and left the place with the case card given to me, i also made an complaint and feed back to ICA department about the officers

    I Would kindly ask to to investigate this matter and would wish your officer to assist public if in this case or others and also ask him to apologize to me and my daughter for his behavior towards my daughter who had shock with the way the officer did his job

    1 Votes

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