Back in November of 2018 I purchased a pair of activheat heated gloves. After the 2nd use I noticed that several of the fingers were burnt through from the inside. These gloves carry a 1 Year warranty so I made several attempts to contact them by phone, and one attempt thus far to contact them via email. To date I've not received one response! I paid $177.00 for a pair of defective gloves that I expected to be promptly replaced. To say I'm frustrated is an understatement! Contact info is as follows, Cell-[protected], [protected]@yahoo.com.
In my experience, the ActiVHeat company has essentially no customer service. I have called their telephone number repeatedly and left voice-mail messages, and I have emailed their customer-support address numerous times. Despite the fact that I have an obviously defective product, I have received no support from them at all. I did receive *one* email message, which acknowledged the problem and promised a resolution, but nothing further ever happened. The complete reply I received is as follows:
We’re going to send you out another battery pack this week.
Sorry for your trouble.
Adventive IDEAS LLC
Following is a log of my attempts at resolving this issue:
3/14/2011: I sent email to [protected]@activheat.com describing problem
3/17/2011: I called customer-service number and left voice mail
3/21/2011: I sent email re-iterating problem
3/25/2011: I called customer-service number and re-iterated problem
4/5/2011: I emailed again, with more irate message
4/5/2011: I received the above email, acknowledging the problem and promising a solution
4/5/2011: I emailed a reply, thanking them for agreeing to take action
4/18/2011: I emailed, asking whether replacement has been shipped
5/2/2011: I emalied again, further asking whether replacement has shipped
5/9/2011: I emailed yet again, demanding a tracking number within a week
5/17/2011: I am posting this log of what happened.
Received heated glove liners that do not function. You must have an authorization return number to return or exchange. The company has not answered several emails and phone calls for the number over a period of 6 weeks. In effect, there is no return or exchange for any reason. Even if you were able to get a return number, you must pay $20 to get the exchange.
I sent the faulty battery back to the company with ALL their required paperwork. They promise a turn around...