Ace Flare Account by Meta Bank
reviews and complaints

I used my card to try and send my mom 500 dollars through Pay Pal iy went to the wrong person with the same name as my mother i immediately contacted both parties of what had happened and ask that they not release the funds cause it was the wrong person when i notice the difference in the emails i was told they would investigate the situation the first 10 days i received a letter stating i didnt qualify for a provisional credit i called ace to tell them no one informed me of a provisional credit we did a three way call to Pay Pal on one of my follow up calls before the letter and i was on a conference call with both parties for over 45minutes and ace representative and not once did he mention the credit they needed more time to investigate assured me that they was going to do everything possible to recover my money at the end of the investigation they found no wrong doing . can u please tell me how they want me to just give someone idk 500 dollars. going to take them to court and file every complaint and law suit i can to recover my money

7/6/21 I used my ace flare card @ Capital One ATM it didn't give me the funds but the funds were electronically debit from Ace flare.
I immediately filed a dispute w/ Ace Flare. Capital one has been cooperating. However Ace Flare/ MetaBank said the investigated. Capital one has not heard from them. So they lied. Worse customer service ever. Thieves. Unfortunately, Capital one can't do anything until they are contacted by Ace Flare/MetaBank/netspend. Avoid this so called institution.

And yes I am a customer I was a customer out next game for about 10 years and even though Ace flare is a product of NetSpend it's only his manufacturer of these separate entities Ace flare the actual NetSpend and skylight I have cards with all three and have been getting my unemployment each week I called to cancel a unemployment pay check which was deposited to my skylight and I had transferred $400 over to my place flare and had made a transactions that morning and I couldn't find my card certain bills was linked to that card so I was able to make some transactions and once I realized I didn't have my card I called to only cancel the card and I have another NetSpend card available to transfer my money to but that resulted in me being put on hold for hours calling two three times to verifying all my information until I spoke with the supervisor who hung up on me twice and answered all the security questions including the three about your street and where do you live on top of answering the security questions that they prompt you through in the beginning I'll then decided to go back to the ace cash and check store and just get another card and upon doing that I was told that my account was blocked and so I needed to call the fraudulent department the fraud department so I did it from inside of the store and they wanted documents will I sent them everything they asked for including these new cards that had just arrived from skylight as well as a flare and did everything pretty much but had a zoom interview with these people but I still don't understand how on top of being in the store sending it all the information and verify myself including my transactions last deposits my account was closed and then they told me that they would sing the check and remaining to the address on file which would have been my address I have the email to prove this and I received the check that was not even my so I still haven't received my last unemployment check from these people so upon calling them when I received this check that was not mine they said that they sent it back they sent it back to the unemployment office well ma'am you said you would send it back to the last address which would have been my skylight account not unemployment but the last the address on file would have been my home address it's just a bit much when you have a family and you have feels and you're not working and they stop unemployment here in Indiana and I think I'm you know just going to go up to the store I was financially advised by a worker for a flare of what to do and they told me to call them and ask them and you know what can they do just to see and they still just cat and mouse the person even after knowing that they kind of messed up three times so I'm filing a complaint to follow a procedure but definitely about to seek out some pain and stuff for me and my family and what this is status to subject myself to due to negligence on people that are responsible for

I'm completely upset, I filed my complaint and was told I'd be issued a provisional credit for my missing funds. I was issued new card. No update has been received about the credit. It's been well over 10 days. $935 was stolen from someone in another state and I don't get my funds reimbursed ? Claim # [protected], this is the 2nd time I'm had fraudulent activity and not been able to be reimbursed.

I had three agents blow me off today about over a hundred dollars missing from walmart.com I had transaction numbers exact amounts and I was not nice either I don't feel I should be talked to in circles put on mute so they can decide their lunch plans / breaks lied to get me off the phone the balance was the same an hour later
Can is extremely hard but today was shut employees only day

I received a card for an account I had not applied for. I tried calling their customer service line to get it cancelled but they wanted personal information. Why would I want to give personal information to a company I don't know and who fraudulently set up an account in my name? I asked to be transferred to a supervisor and was put on hold then transfered to the main menu to start the process all over. How can I get the account cancelled and blocked? They can contact me at [protected]@gmail.com

My account has been locked do to supposedly suspicious activity and when I called to verify I was 5old for the second time my account has been closed and I have 5 dollars and a child that needs sanitary napkins and so do I, we need food and basic necessities that I can't get because the customers service reps aren't trying to even help me with this

On July 29 2020 ace flare account decided to close my account (account# [protected]) and hold my money of $7230.00. when i contacted ace flare as to why they closed my account they stated that my transaction looked to be fraudulent. when i asked what exactly looked fraudulent they could not provide a reason the only transaction that was done in this account was transfering funds from my own account to my personal account. There was no wrong doing done and the refuse to release my funds and they are requesting a letter of indemnity from my financial institution that does not initiate or supply such letter and they are aware and still refuse to release my funds

Im having trouble getting my password to account i have contacted costumers service serval time to send an email with new temporary password, ive also trying getting email by clicking on forget password, i absolutely need to gett these bank statements because of my housing situation my housing needs that information by this week asap please contact me asap at [protected]@gmail.com

I had a card sent to my mothers house today in my middle and maiden name and this is fraud I cant get anyone on the phone to cancel this, cant email them as the contact website says 404 error not found when trying to submit contact email. I have credit freezes on my accounts and have been the victim of extensive fraud in the past, all of which is in my maiden name as this is. I need this account closed, marked as fraud and taken care of now.

The customer service canceled my card without telling me. They sent me a message that I lost my card. Thats a lie. They said they expidited a new card which would come in 3 to 4 business days. Thats a lie. When you ask for a supervisor they put you on hold for over 57 mins. Or till you hang up. What kind of customer service does Meta bank have that treats customers with disrespect. What gives them the right to act like a teller or someone in a higher office to jeopardize a person's bank account and life.

I am locked my account and can't see my up coming deposit

I have been using my ace card for over a year. I load money and I use it for purchases. I was qualified for over draft protection. Whenever I used my overdraft I ALWAYS PAY IT BACK. My disability just was approved so I used this account to receive my payment. I also have my tax refund and stimulus coming to this card. I go to load money to take care of the overdraft balance and the dollar general it wouldn't go through. So I called customer service and they tell me my account was closed Thursday. I had no warning at all. Now all my money will be sent back to the agencies then sent out to me by mail. I asked customer service can I speak with someone else because I need the account open. And they tell me No there's nothing we can do

Never requested a card and they sent me one trying to get me to activate and add funds. Scam alert

I received a bank card to an address I lived at over 10 years ago. When trying to get information regarding this fraudulent act, I have been unable to reach any type of customer service online or via phone.

I have attempted to contact the company via phone multiple times and each time I am disconnected or asked to provide my SSN which I refuse to do if it is already compromised by a fraudulent account.

My account was hacked! Or, ace's metabank was hacked! Whichever the case, my last $80 for the month was removed from my account without authorization. I provided the necessary information in order to prove this mistake was no fault of my own, and that it was a mistake.

I live far below the poverty line, and I pay rent, so every penny is critical for me! But, I am forced to wait, "10 business days", to receive the refund of my money!

The problem is, my dispute began on 02/17/2021, and now, the bank reps are telling me my next update will not happen until 03/03/2021!

How is that 10 business days?

Yes I have recently had about 9000 dollars in my account and all of a sudden they locked my account. Said I had a negative balance on another account . Which I told them about when I was depositing my checks. So I'm out of town and can't access my money.

I would like to receive account transaction report concerning ([protected]) expire date 06/25 back code 880. I am writing this because the site informed me my complaint is too short and would not receive any attention. This is sad all I want is understanding. It could be my fault your fault. I still need understanding. I hope someone there can understand. I am looking to resolve peaceably.

I've been using this bank and never had any overdraft charge on anything the car didn't work it didn't work I just received my stimulus check paid my rent and a little amount and all of a sudden I was being hit with overdraft charges of $20 for something for $1.99 they sent me an email saying I was eligible for an overdraft when I got my stimulus I did not see this did not Choose to have any overdraft at all it's ludicrous and all of a sudden I tried to call the customer service which doesn't answer the phone on for over 12 hours no one answers the customer service in the local places say the same thing they can't get a hold you cannot cancel your account it's insane they are Bought out stealing and they're taking advantage of the automatic stimulus checks to come in and you cannot cancel your account because there's no way this is criminal

In November 27th I noticed charges on my account that I didn't recognize. They were repetitive like $30 then foreign fee and then three or four more exactly the same amount for some glitter sparkle company. When I spoke to customer service they were so nice and offered me 3 ways to confirm the amount and place of the fraudulent dollars, email, fax, or regular mail. To get a provisional credit this process had to be done. I opted for the email route due to that being the easiest and quickest for me. I sent a like of the fraudulent charges on November 29th. The charges were over $700, I was told that if they hadn't finished their investigation by December 28th they would grant the provisional credit so long as I confirmed the amount and place of fraudulent use. Over the the next month I reached out one time to see if there was an update, I was told they would update me on the 28th of December. So I waited and I reached out again on the 28th of December. They told me they had not reached the end of investigation and they would reach out on the 28th of December. This made me mad because it WAS the 28th of December. At the end of their e mail they included "provisional credit denied" they said because they never received written letter from me. Now they've locked my card and account. I can not log into my online at all. Also they have yet to respond to my e mails, and when I call I get as far as giving them my information before the call mysteriously gets disconnected. I was very upset when I found these charges and feel I've been extremely understanding of the fact that it would take time to figure out, though it made Christmas hard being a single mother of 3. To be treated with such disrespect, they could not even try to talk to me about it. Instead they acted as children do and cut all ties. I'm at a loss and don't know what to do about it now. I feel no matter what I have sadly just been robbed of over $700, makes trusting financial institutions very difficult.