The complaint has been investigated and
resolved to the customer's satisfactionResolved Academic Superstore — Bad service
resolved to the customer's satisfaction
I'm not satisfied with an online company that has a 3 day period for electronic downloads. For a company that states that it relies heavily on technology to satisfy their customers, I'm surprised and disappointed. I've purchased electronic downloads from Microsoft and Norton, among others, that sent me the software link with my order information and the license information after my payment cleared all within minutes. That is why I choose electronic downloads at these companies. I've even purchased an electronic copy of Frontpage from a Microsoft product from a reseller and was able to install it within an hour of purchase. If your motivation is customer satisfaction, I recommend spending some resources improving this capability. I did contact customer support by e-mail (no response after a day -- ought to be acknowledged by auto-response and then by real person within an hour) and phone (sat on hold for 20 minutes listening to Jerry Seinfeld standup routines -- should have been told how many people left in front of me).