The complaint has been investigated and
resolved to the customer's satisfactionResolved Abercrombie And Fitch — Poor service
resolved to the customer's satisfaction
In September (2017) my boyfriend and I took a special trip to London to buy my birthday present, seems we live in Gloucester, it was a fair way to go and we decided to get stuff from Abercrombie & Fitch seems we weren't visiting America any time soon.
The zip up hoodie I bought seemed really nice, and after queueing for over 2 hours finally paid! But, on the trip home after we had a better look at it, in the day light, we noticed a hole on the front, sort of stained around the edges. It was too late to go back to the store, so when we got home we phoned them.
A guy called Tom told us to send them the top, and he'd send back a new one.
But Tom went on holiday when we tried to chase it up - so a new lady explained that she can't just send me a new one like he'd said. She also said that she knew the top in question, and she'd already denied someone a refund seems she thought the hole was a cigarette burn - the original owner had obviously persistently tried to return it - and then the shop assistants had put the faulty product back onto the shop floor!
So lucky me - innocent to this - went and bought it not realising in their dark shop it was faulty.
So instead of a new top they sent me a gift voucher for the amount I spent on the hoodie, and told me if I didn't want another trip to London I should buy online and pay the postage and packaging.
We e-mailed Abercrombie explaining what happened, and they sent back a reply, not even apologising, saying they could do nothing.
So second trip to London later, I had my hoodie. Not worth it - and their service - shocking.