The complaint has been investigated and
resolved to the customer's satisfactionResolved ABC Distributing — bad service
resolved to the customer's satisfaction
I will never order from this company again and told them so. It took about 3 weeks to get my order which isn't so bad, except they send you an email saying it has shipped (plus about $10.00 in shipping charges per item) with a UPS tracking number, but you can look it up each day and it is never updated. They leave it as "Billing information received". I called them and the guy said " We don't update that and some people have their items and it still says that. Don't worry, it will be there." Real comforting. I ordered two items, and conveniently they had to be shipped seperate thus, charging my a total of $20.00 for shipping that I hadn't planned on. Also, the quality is exceptionally poor. I ordered 2 different toys for children and they practically fall apart in my hands - One cost me $20 the other $40! I am scared to give it to them. Oh, AND they come unassembled. YOU have to put everything together - from the wheels to the stickers! This was not mentioned on the description, but then the picture doesn't even look like the item! DO NOT ORDER FROM THESE PEOPLE! I don't kow how they are still in business. When I told their so-called Customer Service how dissatisfied I was and that I would never order from them again, he said Thank you and Have a nice day. I would send everything back, but that would cost me more shipping and they won't refund the shipping I paid them to begin with. I should have just taken $60 and threw it out the car window.