AARP Services – Page 7

I was a member of AARP and bought Homeowners and Auto Insurance through Hartford Insurance in 2015. Since that time premiums have increased triple the amount for both homeowners and auto. Also, Hartford took it upon themselves to reduce my auto insurance to just LIABILITY and not inform me. AARP has become a facilitator for Hartford to rip-off seniors and the disabled and don't want to assist or know about how bad it is. The proof is in their statement on the complaint site: " If you have questions or concerns specifically about an AARP co-branded product, we recommend that you contact AARP's providers directly." AARP should be ashamed, it's one of the largest lobbies for seniors and is just collecting membership fees and getting fatter and fatter financially with no real help for seniors with homeowners and auto insurance needs and using celebrities to promote them...should be ashamed. Thank God I'm no longer a member.

My husband just had his humalog 100 u/ml kwik pen inj 3ml refilled at river falls, wi walgreens. the package I received was 10 pens? this is 280 days, my husband is 87 has a reoccurring cancer in his bladder. I don't like to store this much, at our age we don't know when the lord says we have done our time on earth.
If something happens, then I have to dispose of the unused pens. I am out of the money I spent, you are out of the money you spent.
at our age I would think the amount my rx insurance would like to make sure we don't have a lot of unused medications, and limit it to less, you limit how soon I can renew a prescription. how about limits on what we receive. I didn't discover this until I was home.

Anita westerdahl
1042 town hall rd
River falls, wi. 54022

I have been trying in vain to resolve the issue of premiums being taken out for my deceased father for 67 months following his death. I discovered this in December, 2017. My father died May, 2012. I have made numerous calls to Customer Service with a variety of answers. I sent the required paperwork as soon as I received and completed it. CS dept. stated in August they just received paperwork I submitted in June. I know that couldn't be possible. By September, 2018, I began calling every 2 weeks to find out why the delay in remitting me/sole surviving child the money that and erroneously been taken out for my deceased parent. I was told it would take 5-7 business days by one rep; then 10-14 the next time I called; and today I had 2 dropped calls to CS and was on hold off and on for 2-3 hours. The check was supposedly sent out on 9-20-18. It is October 1 today - was it on a slow boat from China? I could not speak to billing to find out why the amount differed from what I thought it should be for 67 months. I was told that was not allowed. They would send billing a message and it would take 5 days for them to review it and another 10 days before they would respond. Been there - done that. I asked to speak to a supervisor and was told I couldn't. I ended up speaking to 6 different CS reps this morning. It was even difficult to find out where the check has actually been sent. I am disgusted with the run-around I received and don't know who to complain to about it. Also they should have to pay me interest for being able to use the $14, 522.50 owed they have know about since January, 2018. This has been a frustrating experience. I intend to call the Senior Linkage Line to find out who else I can make a formal complaint to that will actually be heard.

We rented a car through Budget using our AARP membership for a discount. We rented the car for 10 days.
Because a family member had to have emergency surgery we had to cut our trip short. We had to return the car after 5 days.
When we returned the car we were told that there would be no refund for days not used. It's a new policy that Budget has adopted.
I think AARP should not support a company that has compassion for extenuating circumstances.

Grandpad

Allow me to warn you people about a new scam that is targeting seniors called Grandpad. When you take a complex product like a computer, which after all is what the Grandpad is, and you sell it to the heroes of our society, or elderly people like me, who have trouble remembering our phone numbers, and ask a bumbling marketing organization like AARP, working in cahoots with an incompetent cell phone network such as Consumer Cellular, what you have is a major recipe for disaster. These people are only out for one thing and that is your money.

It all begins when you pay too much for a computer pad with a fancy name. The Grandpad, after all, is more about marketing than technology. You are paying for that cute product name, it's darling on screen graphics, a few colorful buttons and millions of dollars in clever TV advertising sprinkled among the programs we old people watch every day. These ads lean heavily on our softest spot -- the grandkids.

Where they truly begin to take advantage of you is when you need your pad fixed, or tweaked, or serviced, or whatever they call it. Or they may want to sell you a warranty that will cover anything that might go wrong with it. It's not beyond the realm of reality to be soaked hundreds of dollars because they know you don't have a clue about what computers are all about.

So, look, if you go ahead with your plan to buy a Grandpad, please get one of your grandchildren or children to go with you so they can help you evaluate what you are offered. Or, if you have already bought one and you are not enjoying it, contact your local consumer protection office and file a complaint there. I'm sure they will already have brimming files on these two corporate jackals.

I found today that AARP does not have the best interest of seniors in mind. They are just like any other business, looking out for themselves and screwing the very people they swore to represent. They say they look for the best possible price to offer seniors when in reality they look to find who will line their own pockets more. United healthcare supplement is one of the most expensive plans with the worst coverage out in the market today, so why would a company who has senior's best interest in mind offer this product? More money in AARP's pocket. Luckily I found a better company less expensive with a much better plan. After visiting a senior SHINE program, and visiting the Medicare site, I was told that United Healthcare Part D would be the right choice for me, boy were they wrong. Seems after picking up my prescriptions yesterday and nearly going into sticker shock, I had to deal with the same incompetence from Symphonix staff as most of these AARP complaints had with AARP staff. As soon as I dump United Healthcare, I will dump my AARP membership never to return.

DO NOT ever use Optum RX through AARP to do a mail order prescription. I have been trying to get my dads prescriptions filled for the last 3 weeks and due to multiple errors that they have made. We are still without it. They are the most incompetent people to deal with. Nobody knows their head from their butt. Spoke to a supervisor to make a complaint and she hung up on me.

I needed a ride to down town Phoenix.I live in Mesa, Az..So I went on the internet to get a ride.They told me how much it is one way and then click here for a ride.Nice try, it told me how to get their app on my smart phone.Sorry I don't have one, just my old flip up for emergencies.Try to find a phone # no go.No smart phone no ride.I'm on SS and can not affort these high tech items.I called taxi cabs, but their price is totally out off my budget.Light rail?No way, it's 110 in the shade, with my health and age, a total no go.Many of my fellow seniors are in the same boat.Maybe you can talk to UBER and give us a phone # so we can ride too.

I've repeatedly contacted aarp about the wrong names on the membership cards i've been sent. First, I received 2 cards for my husband and myself. My husband's name was correct, james p. Jamison, but for some reason, my came as jane jones! I sent the cards back advising that my husband had passed away, and that my name is janet l. Jamison. Once again, I got the same cards back. Once again I sent them back with the same information. Then today, I got just "my" card in the mail. This time they at least got my first name right, but still janet l. Jones. So I called to get it corrected. I got "amber". I told her what i've gone thru. She said that it's better to call to get something corrected than to mail in the problem. Why can't aarp be competent with the mail? She said i'd receive the card in 2 months. Told her I am going to ireland in 2 weeks and need the card. She said she could email a copy and I could print it out. Told amber my printer isn't working so could she send it us mail. "no." "why?" because of hippa laws. Advised her that i'm a clinical social worker in private practice and i'm very aware of hippa laws and if a patient wants their personal information, I can send it to them in the mail. She said she can't. I asked her if she could expedite the card to me. "no. We send it out to the printer and we don't have any control as to when they send it out." told her i'm not great with technology and don't understand why aarp couldn't print a copy of it and mail it out to me. Then she said there are different ways to get the information. I told her i'm not really good at technology. "you'd be surprised how many people can get the information." she talked over me throughout the conversation as though she were waging a war of words. I addressed that it sounded like she was inferring was that I wasn't capable enough to get this done.
"no. That's not what I said. I was talking about ireland. (what?) then she stated that aarp is paperless so you can't print it out and send it to me! So what are the real reasons you can't send it to me? Hippa? Paperless? What's the next excuse amber would give me?
I asked to speak to a supervisor and she told me I can't.
Great customer service, aarp.

I, too, thought this would be a practical and good-sized bag. When it arrived, the mailing envelope was so small that I didn't even know what was inside. I unfolded the "bag" and have yet to figure out how to wear/use it! It is the size of a camera bag, for those of you who remember that,

It was time to renew and so the bag did not sway me, but I was disappointed in the product. I believe I have gotten other nicer promotional gifts and this was certainly a let-down.

6.14.18, spent several hours calling 800-350-7025. Four phone calls, (quartisha, naomi, jaclynn). I purchased on-line defensive driving courses for myself and my husband. Acct [protected] 3 receipt 149424 $34.95. My husband gave permission to naomi to speak to me on his behalf. I have poa. After 3+ hours, I was told my computer will not support theses courses. I asked for a refund, jaclynn would only refund $24.95 w/o my waking my husband to get permission for a refund. I was told a supervisor was not available. This is crazy.
If a don't receive a complete refund, I will not pay. I will not renew w/aarp. I have been a member for 19 years. A complete evening wasted.

I received a renewal deal from AARP in March 2018 with a free gift of a travel bag. I paid to renew my membership early, but never got my free gift. I called AARP and they said they would get one out to me. Yesterday (5-21-18), I received my free gift, but it is not what I was promised. It is some kind of organizer. I renewed early based on the free gift that I was promoised. I called them today (5-22-18) and was told that I would have to renew again, ie: pay another renewal fee to get the free gift that I was promised. I believe this to be a scam. They never sent me the first gift, and then sent the incorrect gift, then told me it was past the deadline and that I would have to send in more money to renew to receive the free gift I was initially offered. SCAM!

I rec'd a letter from Consumer Cellular using AARP logo "Low Prices, No Contracts & Award - Winning Service 100% Risk- Free" which was far from the truth. I was informed I could get a phone from Target which I did - Paid cash for it $135 with tax. I wanted to keep the same phone number that I have with Great Call; the nice salesperson told us we could get activated after getting a pin# from Great Call. That I typically would be invoiced for balance each like Great Call. Waiting to establish a pIn number; I call Consumer Cellular to get assistance to transfer contacts from old phone. I got a sales promotion for a high price service for the elder to call and visually contact family. The Representative was Christina; asked a lot of id questions to dob, ss# and informed us that all we need to do is call on the same number and they could request transfer of old phone with no auto pay. We did finally got the pin. I recalled to finalize the transfer from great call to consumer cellular; so, I called Consumer Cellular. It was answered by Michelle who abusively said she did not handle activation and transferred me to an Angel; who was very rough with me and said that I did not call because there was not recorded of it. She asked for all kind of personal information again. She made fun of all the individuals with my Hispanic name; made me feel inferior thru-out the repeat demanding full ss#. At the end, she demanded a credit card for auto-pay. Making the transaction a one side contract - I did offer a cash down payment as hold for more 3 months. I asked for a reason why I could not pay monthly (in advance) if need be. I have a great credit score; but she would not tell me why except that her computer made the determination. I requested under present credit review law a copy of the credit bureau report for refusal. She said no. I requested a supervisor who was Lindsey #4245; she was the same an Angel word for word and even place information that was never spoken to Angel. So, I asked for another supervisor Barbara #4980. She thought it might be locked credit report due to ID protect that I had. Although, more pleasant, she would not consider the elderly consumer cellular point of view of creating an open one sided contract by giving the firm an unlimited use of credit card. I felt abused and mistreated as an elderly. I see this firm as abusing/misrepresenting firm which should be investigated by FTC and FCC. I have never auto paid for phone service. This is a scam for the elderly. I am very disappointed with AARP for promoting and supporting a questionable company. I strongly believe in paying my bills and after all this years, do not desire the treatment by this firm. I did returned the phone to Target, who I found understanding and the treatment by Consumer Cellular unusual.
The monthly bills would have been $28.50 plus tax. Too bad for Consumer Cellular in not having faith in responsible elderly persons and not having fair credit practices.
Thank you,

I had reservation for car rental at Thrifty car rental and insurance, when we arrived to car rental center there was no one at Office they were closed. Went to budget car rental ( Thrifty parent company ) they would not honor reservation had to pay more for same rental as per reservation. On the way home, the Thrifty office was still closed and un attended. This is twice this has happened to me using AARP car rental reservation . The first time Budget made good on reservation at Albuquerque airport

As a 85 year old person who used the airline mobility service, I had a 10 minutes to connect to a flight from san diego to
Tlh connecting through dfw airport. The connecting time was supposed to be 58 minutes. The mobility service had to
Race through the airport to get to the flight so I boarded without time for food or personal needs.
I experienced the same thing on the return from thl to sd through dfw airport.
I want people with disabilities to be aware of the problems flying with american airlines through dfw the allotted time
Is barely sufficient to make a connection. So if you have any delay in departure you are sure to miss your connecting flight.
I strongly feel that aarp should make people aware of this problem.

I used my aarp account to buy airline tickets to hawaii last january. we used them this month with united airlines.When we got to denver united canceled our flight and weve spent 11 hours in the denver airport waiting for them while they have us on standby waiting for seats. Looks like we, ll be buying tickets again on another airline just to get home.I, ll be cancelling my aarp subscription since it made such a mess of our vacation.

Doug Minske
[protected]@hur.midco.net

On February 6 or 7th 2018, I contacted Go Daddy online to renew my domain name for two years in the amount of $50.32. The payment would not process. There appear to be a glitch on their website that would not complete the transaction. *(When I pressed the button to process the payment it turned gray and indicated it was processing for over ten minutes but would never confirm). I decided to disconnect form the website and try another day. The following day I got a call from a Rep at Go Daddy who said he noticed I was attempting to make a payment and asked if I still planned to renew my domain name. I explained what had happened and told him I would try again in a few days, (since I had time before my renewal date of March 17th.) That was on February 6 or 7 (not sure of the date but my Bank shows the payment went through on February 7th).

In the meantime on February8, 9, 11 and 13th I got an email from Go Daddy Subject line stating: Complete your order today: Plus a 25%coupon code. It indicated my cart still showed my domain renewal and private domain registration was still waiting to be renewed.

On February 16th I tried to make the payment again it would not process so I phoned Go Daddy and explained that this was the second time I was trying to make the payment on line to renew for two years and it was not going through. The Go Daddy Rep said no problem He could help me with that. He went away from the phone without asking any questions and returned to say okay it has been processed. I was surprise that he was able to process it since I was paying through my PayPal account and he didn't ask for any additional information. In spite of my apprehension I was relieved that the payment was made and my 2 year renewal was processed. After talking with him I checked my bank statement and found a payment was processed on February 7th. I called back immediately on February 16th within five minutes. The rep said he could not correct the mistake and in addition a third payment had also gone through. He told me he would do me a favor and refund one of the payments the Rep had processed but that was the best he could do. I would be paid ahead for six years and he would eat the cost for the last two years. I told him I didn't want any favors just refund those last two duplicate payments! He took no responsibility for the duplicate payments. I ultimately had to hang up. A Go Daddy Rep originally looked at my account and never acknowledges the renewal payment was made on February 7th. I feel Go Daddy tried to deliberately up sale me and is trying to get away with it. in the meantime I contacted my Bank and they reversed two of the charges. GoDaddy has since kidnapped my domain preventing access to my website. I need them to reinstate my domain since it is renewed for two years

Aarp may look good and sound good. Some places are not for the people. They are in it for their own delusional mindset of deceit at its finest. Aarp, are manipulating, deceiving, sadistic mind gamers. Many who put on a false mask of habitual lies and con artistry. Something to ponder. They are predators and slimy sadistic control freaks and deceive themselve. Devoid of commen sense and lack communication skills. Terrible liars and only in it for money and poison ones mind. If you let them. I wouldn't beieve anything they do or say. Pluss, ungrateful tricksters and believe their own devious crazy making unprofessional poor excuse for business scheme.

Enterprise car rental north woodland blvd. Deland fla. Wanted 3 days rental more from me after hartford ins. Co. Paying the bill. 10 days later my bank of america account without any authority from me was charged 64.79 by enterprise car rental with no documentation.Deland is a small town these type of tactics need to be stopped. I have notified my bank, the b.B.B. Of central fla.As well as enterprise corp.Headquarters. We need not conduct business in this manner, especially with elderly citizens.

Trying to resolve erroneous late fees/overdue payment with BOA
In August, 2017 my home mortgage loan was transferred to Bank of America. My August and September, 2017 loan payments were applied correctly for the first two months. The issue began in October, 2017. I began receiving statements stating that I owed a late fee. I contacted the Customer Service department in which that stated, my payment was received timely and that I did not owe a late fee. They stated that the October payment was applied incorrectly (applied only to principal and not interest). Stated the problem would be corrected within 24-48 hrs and the fee would automatically fall off (this never happened). I received a statement dated December 27, 2017 stating that I am overdue for December, 2017 payment. My December payment was paid and cleared on December 5, 2017.
I have tried unsuccessfully for the past 4 months to get this matter resolved. I have contacted Bank of America customer service ten times within the last four months. I have written letters, even gone to my local BoA location to no avail. Each employee that I have spoken to agree that I do not owe a late fee or overdue December payment. However, I am at a lost why this matter cannot be resolved.
I have an Request ID# [protected] (given to me by one of BoA representatives) HELP!