99 Cents Only Stores
reviews and complaints

I used to shop at least once every couple of weeks at 99c store and I always end up getting much more than I intend to buy before getting in. Once day in January of this years, I got a skillet for $5 although I didn't really needed it.

I had a hard time removing the glue under the label, so I soaked the pan in warm water to loosen the glue a bit then I placed the pan on the dish rack to dry.

When I looked at it the next day it was all rusted and obviously not safe to cook in it. So I returned to the store to return the pan but to my surprise the manager refused to take it back and told me that it has been used although I explained to her what happened and that it wasn't suppose to rust even if I had used it. Plus I just bought it 2 days ago!.

I returned home and called customer service. They were nice and told me to email them my name, address and copy of the receipt so they would mail me a voucher for that amount, So I did and again, that was in January.

I had called them 4 time since then and they told me each time that the system is down and I have to wait 2 to 3 weeks. When I finally told the person on the phone today that I am getting tired of waiting and why can't he write me a check by hand, he said he can't and he doesn't know when the system will be fixed. In other words, he's saying they are not going to reimburse me for the $5 skillet

It's not for the $5 but the principle and for that, not only I will never go shopping again at any to 99c store but I will tell everyone I know to do the same

Just was accused of stealing at the 99 cents only store in Las Vegas on Flamingo/ Maryland Parkway at the register before I paid for my order. I have never stolen anything from there and I have been going there for the past decade. An Asian lady who was about to go on break. Today 3/20/2023. A few months back, I was buying ice at the same store and after paying for my order, I went to get my ice so it could be bagged by the cashier, this Asian woman was blocking my way to get the ice. The cashier had to tell her that I paid for a bag of ice. I had to go back and grab my groceries after I got the ice. Are they stupid or is it just a racial thing? Is this the best 99 cents only store can do?

Why have they raised there prices most of the item 100 % Inflation is only up 7.4%... It used to be good to shop there now it is a rip off. Hope they lower the prices after the inflation comes down...Its just a corporate rip off. we all know they will never come back down, Esaer to shop at you grocery store...

signed unhappy at there increases. I will not shop there any more

Prices of items are misrepresented. Many items do not even have prices indicated on the shelf. Some of them even though they have reduced price tags on the shelf, but the cash registers were not updated properly in a timely fashion with this new price and ended up getting charged the same old price. It happens frequently so much so that it makes me wonder if it is a ruse to try enticing the customers buying the item but still make them pay the original price.

I usually discover these discrepancies after returning home. This has happened several times for me. I tried to reach the manager of the store on the phone to bring these issues to his/her attention. But the call usually goes to a checkout cash register person, and I am asked to call back another time to talk to the manager. Some cash register personals are impatient, rude and curt. I have been over charged many dollars so far due to this misrepresentation of prices. I am at loss as to how and to whom to properly lodge complains. Should I call Better Business Bureau?

I went into your store and went to check out and the cashier said he could not accept my money. I asked why and he said He could not accept it because I was only buying one item. I did not know you weren't allowed to buy just 1 item. Your stores should post these rules of your store. Like you must buy more than one item. This store is also known to have the longest checkout lines. It's quite funny because whenever you hear them call for backup you'll see the other employees run to go hide in the back. This is the worst store in the area.

The store is a mess...produce is rotted..only 2 registers are open whenever staff feels like working..and need therapy/anger management training ..lashing out when lines start getting long

Many were complaining about the lines and everyone was in a hurry to close ..Katrina started yelling out of nowhere as if she wanted to hurt someone ..if she can't handle being told a sime solution she shouldn't work with that attitude the degenerate is rude to customers who don't even say much ..just because it was pointed out that it shouldn't take that much of a notice to include bags in the transaction ..it was disturbing ..they all hide in the back or walk around and hesitated when a manager was asked for ..and the floor is filthy .another customer Infront of me was told to move because they're closed..he wondered why there was no sign...because the lines were extra long..the lady behind register 4 rudely told him the light is off...and 3 we're huttled near the soda machine just to figure out how to use the pos system ..new staff should be hired .its a hazard and lawsuit waiting to happen... the watermelons were piled up and fell and one was left split on the floor the (so called manager) walked on by it .it was never like this a few months ago..no staff should crazily yell at customers because they're having an off day this will be going in my report

Im lives in Houston tx and they happen an four store the price mark 14.99 is a doll decoration for the day of the dead when I was paying they said is $20dls, why I have to pay more when the ticket said 14.99. I explained to the manager and the only said everything is increment soo rud. and also another doll mark 9.99 price and the cashiers said is 14.99.

Very few items priced or priced correctly at Rohnert Park Store. Scheduling is horrendous esp. during peak hours. A bunch of zombie workers walking around; very few except the old timers doing anything, mostly clustered workers speaking in Spanish doing as little as possible. Used to be a loyal customer but this store has become a real [censored] show! No management for months now. It gets worse every time I visit. DO SOMETHING or file for bankruptcy and close the place!

Hi, Today I went to 99 Cent only store Located at 12480 Amargosa Rd. Victorville CA. 92392 it was 12:55pm and the cashier on the receipt it says his name, 6921 Rudy. He did NOT have his mask on he had his mask on his neck and he coughed on his hands and touched! All my items and food I bought with his germs on his hands! COVID IS NOT OVER! Please Make sure to tell him to NEVER do that again and keep his mask ON. Sorry but if he or other cashiers don't have a mask on next time, I'll leave and won't be going to the 99 Cent only store no more.

I had an incident with employee wanted to give me change in $1 dollar bills out if a $100 bil, employee was rude I asked for manager, store manager yesenia comes out and it all made sense after her attitude and lack of leadership and manangement skills, it was easy to understand why employees were that way, I will take the time to explain to who ever I need too but a person like yesenia cannot be a manager I’m sure you guys know that too

I have been trying to leave a comment at phone numbers provided but yet again recording every time and no one’s calls back

As i said it explains poor management since the top

The coolers are out at this location lake Mead and Buffalo in Las Vegas Nevada. Everything in the cooler is warm no one in the store is aware of it Except one. This location continues to sell perishables out of the cooler no one's saying a word. Who runs this place unbelievable. I'll contact the health department tomorrow thought you should know.

The manager and the register employee are so rude they need to be trained how to talk to the customers. The location is 6036 N First street Fresno CA 93710. I just left the store right now today date is April 29 was at 4:15 the problem was about an item I didn’t use it at all and I wanna return it and the manager insisted that is used even the tag still on it . Even last week I got an item for 9.99 and it was broken and they return it so I lost almost 20$ in 10 days in your store plus the employees and the manager are rude and impolite I will never buy anything from your store even is cheap