THE WORST customer experience I have ever had in my entire life. This guy is a flat out criminal. The terms and conditions are as unfriendly to the customer as they can possibly be.
I ordered a headlight for my Audi and, after not receiving it the day it was supposed to arrive via UPS, I called UPS. They had record of a shipping ticket being created but never received the part from 4- Auto Parts. I called and Charles, who was apparently busy, asked if he could call me back in a few minutes and never did. 4 days later I called again and he said " we'll have to give it a few more days to see if it turns up." At that point I decided to do something I should have done initially - look 4- Auto Parts up on Google reviews etc. When i saw the horror stories i immediately called American Express and disputed the charges. 4- Auto Parts fought the dispute, and in the process FORGED my initials on each and every paragraph of their terms and conditions ( which I never initialed because I thought the terms were ridiculous). T
The part arrived eventually and, when I brought it to my Audi dealer to install, they told me it was broken and would not work. 4 - Auto Parts refuses to accept responsibility for the part and will not issue either a replacement or a refund.
Unless you are extremely bored and are looking for something to do, or you do not have enough aggravation or stress in your life - DO NOT DO BUSINESS WITH 4 - Auto Parts or Charles Moore in Kansas City, Missouri.
4Auto Parts LLC in Kansas acted in bad faith. After buying a used headlight from me, he claimed it was not as described via PayPal, got a refund AND will not return the headlight!??! BTW - we described the damage specifically and had proof! Very dishonest person.
Charles Moore, owner of 4Auto Parts LLC bought a used Mercedes headlight we had for sale ($499.00). The headlight had a crack in the mounting tab. We specifically described the damage over the phone.
Charlie responded by saying he repairs this sort of damage often. His first counteroffer was for 150.00-200.00 (he mentioned using the headlight for its parts). We refused the offer. After negotiations, we agreed to accept an offer of $400.00, which was 100.00 less than our original asking price.
He should have reasonably expected the damage we specifically mentioned and it should have not presented an unfair surprise. We adhered to the agreement of the contract and the reasonable expectations of the other party.
Moore needed the headlight urgently. He paid 400.00 via PayPal on August 5, 2011. Within a few hours, we sent the headlight via UPS and paid for packaging (20.00).
In the meantime, we exchanged emails and calls because we have other used parts and Moore was interested. Why would we keep in contact with him if we acted on bad faith or with an intent to defraud?
On August 10, 2011:
Moore sent us an email confirming receipt of the headlight.
On August 18, 2011:
Moore sent us an email saying the mounting tab was cracked, therefore the headlight had damage.
On August 19, 2011:
I sent him an email, and we called via phone
On August 22nd, 2011:
Moore contacted the resolution center via PayPa claiming that the "item they received did not match the original
On August 23, 2011:
Moore escalated the claim to a PayPal claim.
We did not misrepresent this material fact, and we have suspicion that Auto Parts tried to sell the part to someone, could not and therefore they are trying to return it by claiming fraud and abusing the Paypal buyer protection right.
We were honest and acted from good faith. There was no breach of contract on our part.
In conclusion, Moore got his 400.00 back AND did not return the headlight?!!?!
4Auto Parts LLC has had numerous complaints of customers filed at Complaints Boards describing them as "rude, mean and totally dishonest" refusing to refund money and it is not in their policy to refund despite acting in bad faith
****If you need paper trails, phone statements, etc, please do not hesitate to ask and we will send them immediately.****
Ordered a single part months ago and have yet to receive a working part after 5 attempts! All I needed was a...
1. Order part, and they send it to wrong place, took over 14 days to get here.
2. Poor packaging (possible damage when shipping).
3. Took it to a dealer, so they can replace radio, radio worked, CD player doesn't work.
I payed $48 for service(taking original radio off, and installing new one, then installing the old one back).
4. Called business and they won't refund me. Told them would you be willing to pay for the $48, that service will cost me. They refuse.
5. They were rude, telling me I been on the phone for 10 minutes wasting there time, he has to go.