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Resolved
ZPDIIncorrect billing

T

I was billed for collect calls, not only at a time and date that they could not be made, but also for a length of time on the call that was not available at the facility I was staying. They refuse to change the charges without written documentation from the facility that the phones were not available to clients at the time they were billed and without documentation that the facility did nNOT allow calls over 20 mins.

Responses

  • Sh
    shirley higgins Jun 15, 2009

    I was billed for inmate telephone inc. on March 30th, $1.31
    I was billed for carriercostrecoverfee on March 30th, $ 2.50
    for a total of $ 3.81.
    I did not authorize anyone to bill me for this, neither did I accept any phone calls from any prison, in March or any other time .

    Please remove this from my telephone bill. FRONTIER - [protected]

    Thank you,
    Shirley Higgins
    214 Ritter Street
    Princeton, WV. 24740
    [protected]

    0 Votes

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