![Yuchengco Group Of Companies [YGC] Profile](/images/business/150-150/129262/yuchengco-group-of-companies-ygc.png "Yuchengco Group Of Companies [YGC] Profile")
Latest Reviews and Complaints
Yuchengco Group Of Companies [YGC] Complaints Page 3 of 7
Family Shield Cancellation
To whom it may concern:
Customer service family protect
With this letter, I hereby request the cancellation of My Family Shield Plus auto-charged under my RCBC Bankard ending no. 211002.
Name: KAREEN V. LAYAM
I cannot find the usefullness of this insurance. i no longer wish to continue. I came with the final decision of cancellation.Your immediate action is needed.Please acknowledge receipt hereof and effect the cancellation immediately. You may reach me through my mobile nos. [protected]. Thank you.
Sincerely,
Kareen V. Layam
Family Shield Cancellation
Good day!
I would like to terminate my Family Shield Insurance with my card ending no. 5007 due to financial needs and other personal reasons. I am hoping for your immediate approval regarding this matter. Thank you.
Card holder,
Neil D. Pasistol
My Family Shield Plusunathorized charge on my credit card
To whom it may concern:
Customer service family protect
With this letter, I hereby request the cancellation of My Family Shield Plus auto-charged under my RCBC Bankard ending no. 90011.
Name: ROSALLIE N. SORIA I cannot find the usefullness of this insurance. i no longer wish to continue. I came with the final decision of cancellation.Your immediate action is needed.Please acknowledge receipt hereof and effect the cancellation immediately. You may reach me through my mobile nos.[protected].Thank you.
Sincerely,
Rosallie N. Soria
My family shield plus
I wanna cancel my membership..
Family Protect Elite
To whom it may concern:
Customer service family protect
With this letter, I hereby request the cancellation of Family Protect Elite auto-charged under my RCBC Bankard ending no. 6011.
Name: Ricsen F. Hull, I cannot find the usefullness of this insurance.Ii no longer wish to continue. I came with the final decision of cancellation.
Your immediate action is needed.
Please acknowledge receipt hereof and effect the cancellation immediately. You may reach me through email address [protected]@gmail.com.
Thank you.
Sincerely,
Ricsen F. Hull
Desired outcome: succesfull cancellation and immediate action
family shield cancellation
To whom it may concern:
Customer service family protect
With this letter, I hereby request the cancellation of Family Protect Elite auto-charged under my RCBC Bankard ending no. 9001.
Name: Marsha Mae C. Adolfo I cannot find the usefullness of this insurance. i no longer wish to continue. I came with the final decision of cancellation.
Your immediate action is needed.
Please acknowledge receipt hereof and effect the cancellation immediately. You may reach me through email address [protected]@gmail.com.
Thank you.
Sincerely,
Marsha Mae C. Adolfo
Desired outcome: my family shield member will be cancelled
My Family Shield Plus
Good day,
I would like to terminate my family shield insurance with my card ending no.1006 due to financial needs and other personal reasons.I am hoping for your immediate approval regarding this matter. Thank you.
Cardholder,
Laila C. Orquin
Cancellation of policy
Good day!
I would like to terminate my Family Shield Insurance with my card ending no.P0104453 due to financial needs and other personal reasons. I am hoping for your immediate approval regarding this matter. Thank you.
Card holder,
Ruby Ann V. Sarono
[protected]
rcbc family protect elite
need to cancel my insurance, and I can't get through telephone operator, the reception is too messy. Are there any way or process to cancel my insurance? like any email link to get directly to the process...
thanks
Family protect insurance
To whom it may concern:
Customer service family protect
With this letter, I hereby request the cancellation of Family Protect Elite auto-charged under my RCBC Bankard ending no. 3001.
Name: Caroline L. Lopez I cannot find the usefullness of this insurance. i no longer wish to continue. I came with the final decision of cancellation.
Your immediate action is needed.
Please acknowledge receipt hereof and effect the cancellation immediately. You may reach me through email address [protected]@gmail.com.
Thank you.
Sincerely,
Caroline L. Lopez
Family shield insurance
Good day!
I would like to terminate my Family Shield Insurance with my card ending no. 9007 due to financial needs and other personal reasons. I am hoping for your immediate approval regarding this matter. Thank you.
Card holder,
Jeizel T. Laspiñas
Family shield plus insurance
I would like to cancellation of my family shield insurance with my card ending in 9003
Since the day you charge with my card i didn't receive any policy for the said insurance.
Secondly, I don't have a work to pay the monthly charges.
Actually I called RCBC Bankard regarding the matter but she (customer service) just told me to call the num [protected] [protected] I really dont know where country or is this a correct num.
Hoping for a response.
Thank you
Raquel E. Lontok
RCBC Cardholder
To whom it my concern,
I would like to request for cancellation of my Family Protect insurance under my name. Due to financial Problem i can’t pay any more the monthly charge.
Actually i called hot line of Bankard to cancel my credit card but they told me to inform Family protect to cancel my family protect insurance first.
Account name Noemi Mabita RCBC Bankard ending number 9019.
Pls. Inform bankard for cancelalation of my family Protect insurance.
Thank you and hoping for your immediate action.
Card holder
Noemi D. Mabita
Family protect plus
I called rcbc to cancel the autodebit of ygc family protect plus on my card but they tolde.that only ygc has thenpower to do that. And now pls. Help me in my situation
I would like to cancel my policy family protect plus of malayan insurance FSP00015721
That is autodebited to my rcbc creditcard
With creditcard# [protected]
Because i am not finacialy stable to continue the policy because of this covid 19 pandemic, thank you for your consideration. My email is [protected]@yahoo.com
Request to terminate family shield insurance
Jennielyn D. Sampior
Card ending in 0002
Monthly fee: Php 1, 280
We would like to complain regarding our request to terminate our Family Shield Insurance. We already sent you several emails and called you countless times regarding this matter but you never responded. Please respond to our request as soon as possible. Attached here are the emails we sent regarding this matter. We would really appreciate if you immediately reply, especially during this time of crisis.
![Yuchengco Group Of Companies [YGC] - Request to terminate family shield insurance - Photo 1](/images/complaint/full/1236651/compl_hl975r20vhr9io4q3m03pm4gbv_ec8e876e1dcabf16f498cfbbe9c9e45d.png "Yuchengco Group Of Companies [YGC] - Request to terminate family shield insurance - Photo 1")
![Yuchengco Group Of Companies [YGC] - Request to terminate family shield insurance - Photo 2](/images/complaint/full/1236651/compl_hl975r20vhr9io4q3m03pm4gbv_0c243a0458e1a657a5d472dff238feed.png "Yuchengco Group Of Companies [YGC] - Request to terminate family shield insurance - Photo 2")
Good day. I would like to know if the insurance already responded?
Malayan insurance-family shield plus
To whom it may concern,
I want to cancel or terminate the Malayan insurance family shield issued by RCBC bankcard. Upon our agreement through phone call the contract would last only until December 2019. However, the automatic payment is still processed to my RCBC bankcard ending in -1009 which should not be the case.
I would like if the past dues would be recalled as well and reversed backed to the credit card's balance.
You may reach out through email at [protected]@gmail.com
Thank you.
Claims dhib rcbc card elite family protect
This regarding my DHIB claims for family elite program. I've already completed the requirements and was able to send last August 17. And still, until now no feedback yet. I've emailed for 3rd time and try to reach via the customer hotline number but the line is going thru a system maintenance for several weeks. A feedback is very much important for me. The burden of of after being hospitalized and still put my best effort to complete the requirements and yet even a feedback or acknolwdgement was not given to me.
Diana Palomo
Family protection elite insurance
With this letter, I hereby request the cancellation of my family protection elite auto charge under my rcbc bank card number ending in — 8004.
Policy holder Marlon M. Noleal
Your immediate action is needed
Please acknowledge here of the effect the cancellation immediately.
You may reach me through this email address mrp.[protected]@gmail.com
Thank you
Marlon m. Noleal
- Family protection elite insurance
With this letter, I hereby request the cancellation of my family protection elite auto charge under my rcbc bank card number ending in — 8006.
Policy holder Maribelle A. Delito
Your immediate action is needed
Please acknowledge here of the effect the cancellation immediately.
You may reach me through this email address cutebelle18@yahoo.com
Thank you
Maribelle A. Delito
Family protect elite
I would like to cancel my Family Protect Elite insurance. After being charged of Php 520 three times in a single billing and cannot find the usefulness of this insurance i no longer wish to continue. Hoping you can process my request the soonest.
Thanks and Regards,
Ailah Soliman Naguit
RCBC Bankard Creditcardholder
Malayan insurance-family shield
I want to cancel or terminate the malayan insurance family shield issued by rcbc bankcard, they give me the bill without terms or condition and without my consent or approval regarding the said insurance. I do not have money to pay that insurance... My email add is this... [protected]@gmail.com
Hope rcbc bankard will cut that malayan insurance because i dont want to borrow money to other person/lending to pay for that insurance.
Thanks and i hope that my problem is solve in very short period of time.
Malayan insurance-family shield
I want to cancel or terminate the malayan insurance family shield issued by rcbc bankcard, they give me the bill without terms or condition and without my consent or approval regarding the said insurance. I do not have money to pay that insurance...
Hope rcbc bankard will cut that malayan insurance because i dont want to borrow money to other person/lending to pay for that insurance.
Thanks and i hope that my problem is solve in very short period of time.
Malabo po yan maam na macancelled ng rcbc kasi nun tumawag ako sa rcbc sabi po nila mismo insurance daw mag puputol nun.. at bibigyan sila ng letter, tapos nun tumawag nman ako sa insurance sabi nakaannual fee daw bawat ipacancel... pero nagawan ko ng paraan ayaw lang ng mga agent nila
Cancellation of health insurance from YCG
one of the agent called me on cellphone. It says all the benefits that they offer to me since the partner bank is the RCBC. i was shocked when i saw my eSOA that i have to pay 875 pesos for my monthly ammortization. i called the YCG customer service to CANCEL this since i have no enough money since i am in NO WORK NO pay right now due to PANDEMIC.
I am begging her to cancel that insurance but still they did not cancel this..
They harassing someone to pay that amount even there is someone want to cancel this..
We are in BIG CRISIS but still they dont have heart to grant my request.
Is there someone same on my case? what happen?
Walang magagawa po talaga si RCBC card dyan kasi sasabihin lang nila is dapat si insurance ang cocontact sa knila pero lamabong mangyare na si insurance kahit anong pilit nyo..Gnawa kolang is nag email ako sa
publicassistance@insurance.gov.ph then mga 1 week after ng email ko siguro nag reply na sila..heto yong email nila don sa insurance.
then, nag try akong iforward kay RCBC yong email ng insurance comission abay biglang nagbago ihip ng hangin nag email sil MISMO sa insurance for cancellation..
yon nga lang since billed na yong 2months ko bnayaran ko sya pero ung pang 3rd month ko wala na un..
![Yuchengco Group Of Companies [YGC] - Cancellation of health insurance from YCG - Photo 1 - update #2146139](/images/post/full/1233061/2146139/15991167143082.jpg "Yuchengco Group Of Companies [YGC] - Cancellation of health insurance from YCG - Photo 1 - update #2146139")
nag reply na si publicassistance@insurance.gov.ph sakin noong January 21 2021 kaso upon checking sa SOA ko sa RCBC BANKARD, nag deduct parin si My Family Shield Plus sakin:(
Sir paano po tumawag sa customer service nila. Gsto ko din po ipacancel ung insurance ko sa knila.. or pwd na po agad ako mgemail sa publicassistance@insurance.gov.ph na dpa sila nakakausap. Ngcharge na kc ako ng 760.. ty po
Pwede ka na po mag email directly s public assistance. Sa case ko po kasi nag email muna ko dun sa binigay na email nung customer service ng Malayan Insurance ang nangyari lang is hindi daw nila pwede icancel ang pwede lang daw nila magawa is babaan yung monthly (875 to 370) so pumayag ako. Pero nung dumating yung bill 875 pa din so dun na ko nag email kay public assistance. Mejo matagal din po sila mag reply (1 week & 4 days sa case ko) then after ilang days nag email na din yung tiga Malayan na iforward yung request and iupdate ako. Then ginawa ko yung sinabi ni @Ai** ******** na iforward sa customer service ng rcbc yung mga email replies ni Public Assistance and Malayan. Waiting pa ko now if may papasok pang bill next month.
hi sir. ask ko lang if nacancel na po ung sa inyo? same din po sakin 875 po charge 😔 gusto ko sana ipacancel agad agad. gano po katagal bago nacancel? and true po ba na magemail lang sa public assistance?
We have the same case. I told the agent to immediately terminate my account due to pandemic crisis. I remember that the agent told me that once I want to stop the said insurance, it will be automatically close.
I want to talk to their agents but nothing is available. Someone called me but they said they cannot help with my concern.
I feel so sad that this cause me sleepless night.
@Ai** ******** Good day po, I followed your instruction po. Nag email na din po ako sa publicassistance@insurance.gov.ph 1 week na po sya last Monday pero until now wla akong narereceive na response nila. How long po ba sila bago mag reply sa email?
Nag email po ako senyo september 1 and 2, para macancel or materminate ang insurance na nakuha ng husband ko na si Jay A. Alvarez. Wala po macontact sa customer service nyo kasi under maintennance, naemail ko na din po publicassistance@insurance.gov.ph para matulungannila kami maipacancel ang insurance na yan. Sana naman po maaksyonan nyo ito as soon as possible.
![Yuchengco Group Of Companies [YGC] - Cancellation of health insurance from YCG - Photo 1 - comment #2146123](/images/post/full/1233061/2146123/15990969095316.png "Yuchengco Group Of Companies [YGC] - Cancellation of health insurance from YCG - Photo 1 - comment #2146123")
Walang magagawa po talaga si RCBC card dyan kasi sasabihin lang nila is dapat si insurance ang cocontact sa knila pero lamabong mangyare na si insurance kahit anong pilit nyo..Gnawa kolang is nag email ako sa
publicassistance@insurance.gov.ph then mga 1 week after ng email ko siguro nag reply na sila..heto yong email nila don sa insurance.
Salamat po sir sa reply nyo, nabawasan ang worries ko sana po macancel din po yon sa husband ko,
tiwala lang sis ^_^.. gnyan din ako nong una kala ko walang magrerespond pero after a week ayon nagrespond sila..ng nag email si insurance commission kay YGC agad din nagreply sila processing agad..
ano po yong email nila?
I badly need help po
Ano po email di ko mabasa?
Ako po at sabi hindi daw nila pede icancelled kasi naka annual fee daw... hintayin n lang daw ang next year at mag sulat o inform sila na icancelled pero napacancelled ko yun aken.. ayaw lang nila icancelled
Pwede po yan icancel.. july sila tumawag sakin. then ny august nakita ko na na meron ng charge sakin, tinawagn ko sila requesting to cancel this kaso hindi daw pwede instead na icancel ay bababaan nalang daw nila yong monthly fee ko.. since malaki padin sya I emailed insurance commission requesting to cancel this.. tadaaaaaah! d naman ako binigo nag email agad sila sa insurance for cancelling... and now cancel na sya, but I need to pay yong 2 months na bill nila..
How?
email kalang dito publicassistance@insurance.gov.ph parang nagkkwento kalang asking for their help to cancel yong insurance.
Hello. Ask ko lang po pano nyo napacancel yung insurance nyo? Saan ako pwede mag email or request ng cancellation? Hindi kasi available ang ygc customer service nila. Thank you
Nagrereply po ba sila kapag nag email? Nag email po kasi ako kahapon jan sa sinabi nyo?
Mam salamat po sa email na binigay nyo nakapagsend na po ako ng email jan, pero nagreply po ba sila? Salamat po sa sagot.
Mam parehas po tayo, wala po macontact sa mga customer service nila, nag email din po ako sa kanila pero wala po reply. Worried ako kasi napakuha nila ng insurance ang husband ko na parang naBudol nila kasi di nya alam bakit sya kumuha sa isang tawag lang sa phone.
Sir thank you sa message nyo, nag email na sila sa husband ko na cancelled na effective october ang insurance nya. Ang laking tulong na nabasa ko yon message nyo na nag email kayo sa public assistance. God Bless po and keep safe po.
hi po san po pwede mag email ? salamat po
Good day maam. Gaano po katagal bago sila nag reply yung publicassistance sa inyo? Salamat po.
hi mam. after po magreply sa inyo ng public assistance na cancelled ung insurance niyo. ano po next step ginawa niyo?
![Yuchengco Group Of Companies [YGC]](/images/business/48-48/129262/yuchengco-group-of-companies-ygc.png){kind=small}
Recent comments about Yuchengco Group Of Companies [YGC] company
My family shield plus
Account Assure
123 reviews
Advanta
12 reviews
Advanced Personal Care
8 reviews
NetSpend
812 reviews
Advanced Payment Solutions
5 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.