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Yuchengco Group Of Companies [YGC] Customer Service Phone, Email, Contacts

Yuchengco Group Of Companies [YGC]
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Yuchengco Group Of Companies [YGC] Complaints 127

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10:12 pm EDT

Yuchengco Group Of Companies [YGC] malayan insurance

Attention to ygc insurance company

i would like to ask your company to please terminate my malayan insurance policy immediately. Due to over payment from nov. 2015 up to the present oct. 2018. With rcbc account no. [protected]. Also because i cannot terminate my rcbc credit card for this matter.
Hoping your immediate action.
Your kind consideration will be highly
appreciated the undersigned.

Respectfully yours,
ms. Mary ann g. Posadas

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11:55 am EDT
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Yuchengco Group Of Companies [YGC] Family protect life insurance

Oct. 20, 2018

Attention: Ms. Flor Nolasco
Customer Service Family Protect

I would like to ask your company to please
Terminate my (Malayan Insurance Plan) due to over payment since nov. 2015 up to the present (nov. 2018) Rcbc account no. [protected]. Please Confirm the receipt and cancellation of my policy effective (October 2018) by sending a return email or you may reach me on this tel. nos. [protected]/[protected]/[protected]
Hoping your immediate action.

Respectfully Yours,
Ms. Mary Ann Posadas

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10:41 pm EDT

Yuchengco Group Of Companies [YGC] Unauthorized credit card charge for family protect elite

Last Sept. 14, 2018, I had received this e-mail message from RCBC Bankard.

"Dear Sir/Madam,
Thank you for using your Rcbc Bankard No. xxxx8002 at Family Protect Elite on 09/14/2018 at 1:27PM."

I responded to them that "I did not avail the use of my credit card for Family Protect Elite".
Yesterday I received another message through my mobile phone informing me that I used (again) my RCBC Bankard No. xxxx8002 for Family Protect Elite last October 01, 2018. I did not use it for this.

Due to these unwelcomed incidents and as well as in this time of financial crisis I am now experiencing, I hereby request the cancellation of Family Protect Elite effective immediately auto-charged under RCBC Bankard No. ending in 8002. Policy Holder: Joel Anthony M. Hicap. As I was informed prior to availing this policy last September last year, the policy will run for a year. So the policy should expire by September, 2018. I am no longer interested in its renewal. So kindly cancel my expired Family Protect Elite policy as soon as possible. Aside from which, I would also like to request for a refund on the last transaction on my RCBC Card which charged the Family Protect Elite.

Regards,
Joel Anthony M. Hicap
former Family Protect Elite Policy Holder

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12:58 am EDT

Yuchengco Group Of Companies [YGC] requesting for cancellation of family protect elite in the name of bryan b. quintinita, rcbc bankard account no. ending in 9004 for the year 2018-2019

September 24, 2018

with this letter, I hereby request the cancellation of family protect elite auto-charged under rcbc bankard no. ending in 9004.

Policy holder: bryan b. quintinita
Monthly fee: p 760.00
Annual fee: p 9, 120.00

This policy has been put into consideration to pursue, however, I came with the final decision of cancellation.

Your immediate action is needed.

Please acknowledge receipt hereof and effect the cancellation immediately. you may reach me through email address bryan. [protected]@gmail.com.

Thank you.

Sincerely,

Bryan b. quintinita

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Noemi Driza Mabita
US
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Jan 13, 2021 9:44 pm EST

To whom it my concern
Requaesting for the cancellation of my Family Protect under my name of Noemi D. Mabita RCBC Bankard Account No. with ending 9019 which was autocharge on my RCBC Bankard.

Thank you and hoping for your immediate action.
Noemi D. Mabita

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Chona V. Larayos
US
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Dec 29, 2020 2:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Requesting for total cancellation of auto deduction of family protect-elite in the name of CHONA V. LARAYOS under rcbc bankard-credit card ending 2008 which will expire on Sept. 2021.

Your immediate action is highly appreciated otherwise I will opt the cancellation of my Credit Card with RCBC.

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Ma. Grace
PH
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Oct 02, 2020 5:11 am EDT
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Requesting for total cancellation of auto deduction of family protect in the name of maria grace palama under rcbc bankard - credit card ending in 9003.

Your immediate action is badly needed.

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Angelito Aniñon
US
Send a message
Aug 09, 2020 7:17 pm EDT

Requesting for cancellation of family protect in the name of angelito b.aniñon, credit card ending no.8004

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Imelda Ruiz
PH
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Dec 09, 2019 1:23 am EST
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December 09, 2019

ATTENTION: MS. FLOR NOLASCO
CUSTOMER SERVICE FAMILY PROTECT
This is my second letter for REQUESTING FOR THE CANCELLATION OF FAMILY PROTECT IN THE NAME OF MS. IMELDA RUIZ, RCBC ACCOUNT NO. with card ending 8007 which was autocharged on my RCbC Bank card.Effective immediately.

THANK YOU AND HOPING FOR YOUR IMMEDIATE ACTION.

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Imelda Ruiz
PH
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Nov 21, 2019 10:53 pm EST
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ATTENTION: MS. FLOR NOLASCO
CUSTOMER SERVICE FAMILY PROTECT

REQUESTING FOR THE CANCELLATION OF FAMILY PROTECT IN THE NAME OF MS. IMELDA RUIZ, RCBC ACCOUNT NO. with card ending 8007 which was autocharged on my RCbC Bank card.

THANK YOU AND HOPING FOR YOUR IMMEDIATE ACTION.

Imelda Ruiz

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10:06 am EDT

Yuchengco Group Of Companies [YGC] Family protect elite

Subject: cancellation of family protect elite group master policy no. Fpe00014087

With this letter I hereby request the cancellation of family protect elite effective august 2018 auto-charged under rcbc bankard number ending in -6003
Policy holder: alona v. Sabido
Policy effective date: aug 04 2018
Premium due: php 1230.00
Annual fee/term: p14, 760.00

This policy has been put into consideration to pursue however I already resigned from my job. I cannot pay the monthly fee since I have no more source of income.
Hoping for your consideration.

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Angelito Aniñon
US
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Aug 09, 2020 6:31 pm EDT

Im angelito b. aniñon, pls cancelled my family protect credit card no. 8004

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Marietta C. Omania
PH
Send a message
Jun 25, 2019 2:06 am EDT

To whom it may concern: Customer service family Protect Elite with this letter, I hereby request the cancellation of my Family Protect Elite auto charged monthly under my RCBC credit card ending 9003 Policy holder Marietta Caliso Omania monthly Fee PHP 550.00. Hoping for your immediate action.

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3:34 am EST
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Yuchengco Group Of Companies [YGC] Family protection elite

Last November 2017 an agent from YGC Insurance (Malayan Insurance) offered a Family Protection Elite which cost P520.00 monthly thru telephone conversation and will automatically debited to my RCBC credit card. I accepted the offer since she mentioned the following:

1. I will receive P5000 per day allowance once confined in hospital
2. I can reimburse all my expenses in the hospital
3. My daily allowance will increase from P5, 000 to P10, 000 if transferred to ICU
4. My beneficiary will receive P300, 000 on my accidental death

All the four items above made me convinced to accept her offer so she proceed to agreement, I just needed to answer "Yes" if I agree or "No" if I do not. Then she asked me if I agree on the terms and conditions, so I said yes since all I understand is what she discussed earlier, she never mentioned the duration of the contract or the coverage of the insurance. She said that our telephone conversation is recorded and will serve as our agreement, but I will receive the copy of our agreement in 1 week after our conversation. Then, I received the agreement in the office and did not attempt to read it since as far as I know, what she discussed to me thru phone is what all inside the paper.

Last January 5-8, 2018 I was confined for 4 days to the hospital due to Dengue Fever. After I checked out to the hospital I called the YGC Customer Service to reimburse my hospital expenses, but unfortunately the agent told me that dengue fever is not covered of my insurance as stated in our agreement, then I checked the terms and conditions only to find out that most common illness are not covered of my insurance. I called the YGC customer service again to request to cancel my insurance since I find it useless anymore, they instructed me to email to [protected]@ygc.com.ph and state my reasons why I want to cancel my insurance, I emailed them 3 times but never receive a confirmation. So after 3 days I called them again and they informed me that I can't cancel my insurance since they have a 1 year member policy. The agent, Ms. Flor Molasco told me that I agree to their 1 year contract, so they will auto debit to my rcbc credit card for 12 months the 520 pesos. I never remember they mentioned that to me. They keep on telling I agreed on their terms and conditions but I received the copy of terms and conditions 1 week after our recorded conversation.

Read full review of Yuchengco Group Of Companies [YGC] and 191 comments
Update by SexyGaga
Mar 07, 2019 10:11 am EST

Step by step process:

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karenskiiiee
Quezon City, PH
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Dec 13, 2022 11:49 pm EST

hello, can you please email me your complaint letter? khvalmoria@gmail.com thank you

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Clyde Kiweng
US
Send a message
Aug 23, 2022 9:59 pm EDT

Hello,

Just want to share pano process pag cancel ng insurance an ito. Just pm me as facebook at matulungan ko kau pano mag file ng cancellation. Thank you.

-Clyde Kiweng

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joyce cunanan
US
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Aug 25, 2022 9:20 am EDT
Replying to comment of Clyde Kiweng

paano po .

email me [edited]

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Cjmm
US
Send a message
Aug 19, 2022 3:09 pm EDT

nasa ganyan scenario din ako before, MARCH 2019, nag agree ako to subscribe sa "My Family Shield", by December 2019 I decided na gusto ko na mag cancel, pero tama yun isang nag comment dito sa thread, hindi ka pwede mag cancel hanggat hindi mo natapos yun 1year mo, kaya to play safe, ang suggest ko sa inyo ay mag file kayo ng cancel 2 months bago mag-1-year yun contract ninyo

► need ninyo mag email ng cancel request to:"ygccustomerservice@ygc.com.ph"

► need ninyo mag email ng stop auto deduct payment to: "service@rcbcbankard.com"

wala na kayo magagawa diyan, nakapag agree na kayo, the best move is mag cancel na lang kayo on the maturity of the 1year or else baka mag auto renew yan

sana makatulong...

attached ako ng reply nila saken (YGC and RCBC)

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joyce cunanan
US
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Aug 18, 2022 10:37 am EDT

hello po patulong naman po ako kung papano po macacancel yung family shield plus kase nag auauto deduct po sa credit card ko po.

pwede ponng maghingi ng cancelation letter..

2days po after matawagan ako nadeduuckan na po ako sa credit card ko.

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Mary-an Alicaya
US
Send a message
Aug 09, 2022 1:28 am EDT

Hi Maam Sexy Gaga can I ask for a copy of your letter my email address is maryan.alicaya22@gmail.com thank you so much for the help. I also want to cancel my Family Shield Insurance.

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Mary-an Alicaya
US
Send a message
Aug 09, 2022 1:13 am EDT

hi po, ako din po pwede maka hingi ng copy of complaint letter po to commission at ng email po ng commission po. salamat po

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Janine Ross Pacheco
US
Send a message
Jun 13, 2022 10:45 am EDT

Sobrang grabe sila. February dapt tapos na ung 1 year ko pero until now hnd sila sumasagot even sa email. Ang gagawin konsa july after ng binabayaran ko kay RCBC ipapaclose ko na ung credit card ko kung saan siya nagaauto charge. So disappointed. Nakakasira tong YGC sa RCBC. Sobrang budol!

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Tinetinee
US
Send a message
Jul 05, 2022 1:50 am EDT
Replying to comment of Janine Ross Pacheco

Ano pong email sinesendan niyo maam? Kanina lng po sila nagcall saakin, ngayon ko lng po nabasa dito yung mga complaints. Pero wala pa po akong napipirmahan.

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Mynna Cyrill Grospe
US
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Aug 11, 2022 9:24 pm EDT
Replying to comment of Janine Ross Pacheco

Yes pinakabetter na gawin ay bayaran lahat ng balance sa rcbc cc niyo then ipaclose! Masyado silang budol na pagdating na may mangyari satin ay hndi naman sila macontact. Nakakasira ng image sa RCBC ANG YGC!

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John Karl Bautista
US
Send a message
May 25, 2022 9:03 am EDT

Hi po. Pwde po pa help to cancel my family shield plus. Bago bago lang po kasi ako. I'm worried po 😭😭😭. Where can I email them po?

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Jessy P.
US
Send a message
May 17, 2022 9:35 pm EDT

1yr sobra na yung sa akin at nung pina cancel ko di daw nila ma cancel kasi kailangan 2 months before mag 1yr dapat akong mag email para ma process nila yung cancellation kasi every year may renewal daw.

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Graceshelle Cole
US
Send a message
May 15, 2022 10:42 am EDT

Hello po sino po dito pwede mka help po to cancell my application bago lang po kasi ako tinawagan last friday nagpakilala po na taga rcbc huhu i am so worried na po please help me 😢

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11:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Yuchengco Group Of Companies [YGC] rcbc card for life

My mother has been paying this Card for Life insurance already amounting a total of 4, 560.00 Php (about 100 US dollars) that has been endorsed to her by an employee of the Yuchengco Group of Companies named Marvin Logan thru a phone call since March 2016. Since my mother was akin on helping this sales insurance agent, more of out of pity than necessity, she kept on paying 380 pesos per month (about 8 US dollars) that assures her that in case of emergency matters, she will be given complete hospitalization in addition to having 450pesos /day. All of these information were coursed through just a phone call, and it interestingly only took my mother's plain 'yes' for everything to run smoothly; there was no contract, no paper, no document. It was rather quick that my mother's credit card was dutifully deducted monthly even without supporting documents. It came to a point where my mom wanted to stop availing this said insurance after a while. Since September of 2016, we have been trying to reach them for our concern but we are being passed to one, then another, then other more phone call receivers from the side of YGC. Most of them telling that YGC is the one handling this insurance, and that we should call a different line instead, when in fact we are calling their very contact number/s. Our emails are not received, or perhaps because there have been to many also that has been 'scammed' by this insurance, they don't bother to answer anymore.

My mother and I cannot find any information about this insurance in the internet, not even in YGC's website; but since we have made a lot of complaint calls, we have known from several call receivers that there are also many who have the same complaint.

Please attend to our concern because no one seems to bother, and until this very moment, my mother still receives a monthly deduction that she doesn't want anymore at the first place.

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cyblgrc
US
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Aug 08, 2023 9:15 pm EDT
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Good day.

I would like to terminate/cancel the Family Shield Insurance under the name of Lilebeth M. Palacio with a cardless account ending no. 1002.

I went to RCBC to cancel the Family Shield Insurance to my monthly billing but they told me only YGC has the power to do that. Kindly, respond immediately to my concern. Asap.

Thank you.

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Birdaloonagandayumi
US
Send a message
Aug 25, 2023 12:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of cyblgrc

Hi,

You can email ublicassistance@insurance.gov.ph, cc to YGCCustomerService@ygc.com.ph ,

microinsurance@insurance.gov.ph and publicassistance@insurance.gov.ph

You can use this format:

To whom it may concern:

Customer service family protect

With this letter, I hereby request the cancellation of My Family Shield Plus auto-charged under my RCBC Bankard ending no. XXXX

Name: XXX XXX X. XXXXXX

I cannot find the usefulness of this insurance. I no longer wish to continue. I came to the final decision of cancellation. Your immediate action is needed. Please acknowledge receipt hereof and effect the cancellation immediately. You may reach me through my mobile no. XXXXXXXXXXX. Thank you.

Sincerely,

XXX XXX X. XXXXXX

Hope this helps, kaloka yang insurance na yan, poor customer service, plus pag pinuntahan mo sa main office nila, hindi pwedeng face to face due to pandemic daw. More like budol sila.

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Ocim Odnarf
US
Send a message
Jun 17, 2023 3:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I hereby request the cancellation/termination of my Family Shield Plus auto-charged amounting of P340.00 pesos under my RCBC bank card ending in number 1008.

Name: Michael Sy Frando

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Shiela Mae Berdos
US
Send a message
May 16, 2023 12:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi, this is SHIELA MAE DEMONTEVERDE-BERDOS. I'm requestingvtonpls cancel my subscriptIon on My Family shield Plus worth 875/month with my card number ending 5015.

Please attend asap on this query. Thank you..

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Cadzmeer samson
US
Send a message
Mar 11, 2023 7:38 am EST

To: my family shield plus insurance

Hello good day, I would like to file a cancellation of my family shield plus with my card ending 8007 at wala narin po kasi ako trabaho.im cadzmeer samson po # [protected]

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John Karl
San Fernando City, PH
Send a message
Feb 04, 2023 2:39 pm EST

I here by request the cancellation / termination of my family shield plus auto-charged amounting of P520.00 pesos under my RCBC bank card ending in number 9005.

Name: JOHN KARL ALIPIO BAUTISTA

I came with the final decision to cancel it and to not continue the said family shield plus. As I cannot afford to pay extra amount of money for that.

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aiza marie aguilar
US
Send a message
Jan 18, 2023 1:52 am EST

I am requesting to cancel/terminate my Family Shield Plus which has been automatically deducting P520.00 at my RCBC bankard ending 9007 due to budget constraint. For months now I havent been able to pay the complete bill for my credit card.

Policy Holder: Aiza Marie Aguilar

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Tezuka zone
US
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Oct 25, 2022 8:15 am EDT

My family shield plus is continuing to charge me P340.00 every 6th of the month when I already told them to cancel it months ago.

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DChua
Manila, PH
Send a message
Jul 26, 2022 2:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rejected claims for travel restrictions to destination country that was closed due to COVID-19.

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Ryics
Bacolod, PH
Send a message
Dec 02, 2020 1:43 pm EST

Good day!

I would like to terminate my Family Shield Insurance with my card ending no. 0005 due to financial needs and other personal reasons. I am hoping for your immediate approval regarding this matter. Thank you.

Card holder,
Rica Tabelino

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Irinos
US
Send a message
Feb 05, 2020 10:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

with this letter, I hereby request the cancellation of family shield auto-charged under rcbc bankard no. ending in 7103 Policy holder: Irene Paz Monthly fee: Php.520/-.

Overview of Yuchengco Group Of Companies [YGC] complaint handling

Yuchengco Group Of Companies [YGC] reviews first appeared on Complaints Board on Feb 28, 2017. The latest review My family shield plus was posted on Jun 16, 2023. Yuchengco Group Of Companies [YGC] has an average consumer rating of 1 stars from 127 reviews. Yuchengco Group Of Companies [YGC] has resolved 0 complaints.
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  1. Yuchengco Group Of Companies [YGC] Contacts

  2. Yuchengco Group Of Companies [YGC] phone numbers
    +63 856 145 758
    +63 856 145 758
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  3. Yuchengco Group Of Companies [YGC] emails
  4. Yuchengco Group Of Companies [YGC] address
    3/F Y Tower II, Leviste cor. Gallardo Sts., Salcedo Village, Makati City, 1227, Philippines
  5. Yuchengco Group Of Companies [YGC] social media
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Yuchengco Group Of Companies [YGC] Category
Yuchengco Group Of Companies [YGC] is ranked 87 among 104 companies in the Credit Cards category

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