Yuchengco Group of Companies — rcbc card for life

My mother has been paying this Card for Life insurance already amounting a total of 4, 560.00 Php (about 100 US dollars) that has been endorsed to her by an employee of the Yuchengco Group of Companies named Marvin Logan thru a phone call since March 2016. Since my mother was akin on helping this sales insurance agent, more of out of pity than necessity, she kept on paying 380 pesos per month (about 8 US dollars) that assures her that in case of emergency matters, she will be given complete hospitalization in addition to having 450pesos /day. All of these information were coursed through just a phone call, and it interestingly only took my mother's plain 'yes' for everything to run smoothly; there was no contract, no paper, no document. It was rather quick that my mother's credit card was dutifully deducted monthly even without supporting documents. It came to a point where my mom wanted to stop availing this said insurance after a while. Since September of 2016, we have been trying to reach them for our concern but we are being passed to one, then another, then other more phone call receivers from the side of YGC. Most of them telling that YGC is the one handling this insurance, and that we should call a different line instead, when in fact we are calling their very contact number/s. Our emails are not received, or perhaps because there have been to many also that has been 'scammed' by this insurance, they don't bother to answer anymore.

My mother and I cannot find any information about this insurance in the internet, not even in YGC's website; but since we have made a lot of complaint calls, we have known from several call receivers that there are also many who have the same complaint.

Please attend to our concern because no one seems to bother, and until this very moment, my mother still receives a monthly deduction that she doesn't want anymore at the first place.