YourCardAccount.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about YourCardAccount.com
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Horrible fraudulent company
A HORRIBLE FRAUDULENT Company!
I began having trouble with my accessing my account in March 23 2010, nothing but a blank webpage when using www.yourcardaccount.com
I call SST and they rudely inform me that I am having issues, not them.
After two more days of issues I contact my ISP, who informs me that it is indeed an SST issue, they confirmed that SST failed to renew their domain and network solutions had frozen access.
I called SST and they informed me they knew of the situation and they were fixing it.
Finally on April 14th I was able to access my account.
Since this occurrence I have been unable to access my account on multiple occasions, when I call to inform them of the issues rude representatives continue to tell me its my issue.
Two weeks ago my ISP AT&T came to my house per SST / yourcardaccount.com customer service, and after several tests they were able to confirm SST servers are down or not responding and that my connection is fine.
Today I am unable to access yourcardaccount.com again, my call to customer service was unpleasant again, they informed me it was my issue, until I told them everything I have been through, then she informed me that they have been busy lately so I would just need to try back, there is nothing they can do.
I informed her that if I was going online to play games that would be unacceptable, however I am trying to access my bank account and this is completely unacceptable, and the fact this has been going on for over two months makes it even worse.
She told me I had a valid concern and she transferred me to a supervisor who informed me this was my issue and there was nothing he could do.
SST / www.yourcardaccount.com is nasty mean and inconsiderate.
Why would a company attack its customers for trying to inform them of a system issue?
These guys make the IRS blush!
They bought my credit balance from Providian a Washington mutual owned company I have no complaint about Providian other than they gave my account to the idiot/crooks or whatever they are at SST. My first payment of $77 was due on may 13the and I paid it but today I get a call that I am $177 dollars past due and they have racked up about $100 in penaltie...
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