Young Explorers  -  unauthorized credit card charges for service not received or wanted

Young Explorers monthly charges for "VIP" status (supposedly free shipping) that I never applied for or wanted. Because of e-statements and auto-pay this charge was not noticed. I have called to cancel and ask for refund for many months of charges and I keep getting the same canned response. I believe this option is a scam - and customers unwillingly get duped into this "program" that must be cancelled. I would never sign up for such a program.