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Xperience Days
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Xperience Days
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18 complaints
7 resolved 11 unresolved
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11:01 am
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Xperience Days - Unable to redeem a valid certificate that was purchased from xperiencedays

An xperiencedays certificate was given to me as a wedding gift July 2020. COVID prevented being able to use it up till now. I have chosen a lunch cruise in Boston and my certificate is valued at 500.00. When I attempt to redeem it per instructions on xperiencedays.com and enter the certificate redemption number a message appears that it is an invalid number that has been cancelled. The original certificate purchase was a hot air ballon ride that I did not wish to have so I exchanged it with xperiencedays for a account credit for 500.00 which shows on their website as mine to use. Every time I try to redeem it I’m unable to as it says it’s invalid. I have sent multiple emails and left multiple voicemails asking to speak to a representative and the only response I’ve received repeatedly is a canned message telling me to login and follow instructions to redeem my credit, of which I’ve attempted over and over with no success. No one from the company has returned a phone call to me to resolve this matter. At this point I want a full refund. This company makes it impossible for their consumers to communicate with them.

Desired outcome: I want a full tefund

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9:08 am
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Xperience Days - Bull Ring Ride Along

My wife purchased a certificate for my 40th birthday for the Bull Ring Ride Along. Due to COVID they cancelled all of their rides before my certificate expired. I was able to get it reactivated, but there have never been many dates near me now and they changed their terms of service throughout making me ineligible to participate. Even though THEY changed the terms, they refuse a refund stating that all certificates are non refundable. This is a scam and a fraud company.

Desired outcome: full refund.

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3:52 pm
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Xperience Days - XD-432222 Old Vine Wine Tour Sacramento CA

I purchased this on 12/15/21. I have never received a certificate for the 3 wine tour tickets that I purchased. I cannot make a reservation without the certificate. I have left several calls, sent several emails and have gotten no certificate that can be used for these items, which totaled more than $200. Terrible customer service. I am not getting any response to my requests for these items that I paid for. My email address is [email protected]

Desired outcome: I would like the certificate that can be used so that I can make a reservation. If that cannot be provided, I would like a full refund.

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Update by Judi Gavia
Feb 15, 2022 1:40 pm

I would like a refund and wish to cancel. I cannot get through to anyone at XperienceDays.com to get any assistance. I was sent the certificate, but I am getting no help with trying to schedule my trip in May. When I reach out by phone and leave a message, I get no return call. I cannot book, so I need a full refund.

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Xperience Days - Learn to Fly a Plane in Cleveland

Sir/Mam;
My wife purchased a "Learn to Fly a Plane in Cleveland" experience for me for Christmas 2020 (Order Number: XD-413854). The weather being what it is in Cleveland I waited to schedule my lesson in late March early April. When I went to schedule the flight, I noticed that I didn't have the Redemption Reference number. This number is required to schedule a lesson. No number no lesson. I have the receipt to prove it was paid for, what I don't have is a means to scheduled the paid for lesson. When I asked Xperience to resend the certificate they responded with a canned note saying they did send one on Deceber 2, 2020. They said my wife opened it on December 2nd at 2PM. We have looked for it several times on her email and mine without any luck. If they did send it it must have gone to junk mail. If it did there is a good chance it was deleted. I have called Xperience and left voice mails. Still waiting for a callback from that one. I have written several emails and have received the same canned response. My last email was sent at least a week ago and still no response. I believe I have been placed in ignore vault. This is no way to treat a customer. They have $199 dollars of my money and I have nothing to show for it. Any help you can provide will be greatly appreciated.

William Ryan
XD-413854

Desired outcome: At this point I would just prefer a full refund

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4:32 pm

Xperience Days - la jolla kayaking & snorkeling adventure for two

Be very careful about doing business with this company, they are the absolute worst! This company ruined by birthday experience, and gave me no acceptable options to reschedule my experience. When I've called them up they tried to shake me out of an additional $20 and gave me a 15min to pay them! When I tried to talk to the manager which was even more rude and inconsiderate than her employee I've spoke to earlier she straight up told me she doesn't care about me as a customer and if I don't pay her $20 she'll render my tickets invalid after which she hung up the phone. If you'd like to deal with a company that doesn't care about you in any shape or form and tries to blackmail you instead of help you go ahead an and use their service.. Companies like this one should not exist in this day and age. I sincerely hope I can prevent another person falling victim to this thieves they will ruin your experience and keep your money with a smile unless you pay them even more than what you've already have.

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8:59 am
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Xperience Days - Cannot use the gift certificate I bought

I purchased a walking tour gift for my husband for his birthday a few years ago. I chose to receive the certificate in email format and did not request a physical gift card. We haven't gotten to use it yet because we have been busy with kids. Recently, I called Xperience Days to redeem the gift and plan to book the tour for my husband and me. First I...

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8:16 pm
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Xperience Days - Lost Gift Certificate

My daughter purchased me a $50 gift certificate. This in itself was a bad idea because the gift certificate must be used for a limited number of primarily group activities. You don't really get a certificate; you get an email that tells you how to redeem. Several months later I tried to locate the email and I apparently deleted it accidentally. According to the company, there is NO WAY I can now redeem the certificate. I'm just out of luck. What a rip-off, what a scam. There must be a huge number of people that do something similar. This company will be enormously popular until people catch on and then it will sink like a rock. What ###. BTW - My daughter can provide the purchase number and they must know it has not been redeemed.

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4:43 pm
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Xperience Days - $2,000 for a piece of paper ina Gift Box

Just wanted to say BEWARE of this Company www.Xperiencedays.com, I am the one who gave a Gift Certificate to my friend for nearly $2, 000 and he never could use it, BECAUSE as per this Company IT EXPIRED!!!, even though at the time of purchase and now it says all over their website: "Gift Certificates do not expire and can be redeemed at any time allowing...

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5:03 pm
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Xperience Days - Unable to get refund

My kids purchased a certificate for us to go on a sailing experience on a boat in Lake Michigan for $110. It was advertised as a 2 hour trip with a maximum of 40 people and you could help with actually sailing the boat. When we called to schedule the trip we were told there were problems with the boat and it wasn't sea worthy yet. We were told to call back...

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2:24 pm
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Xperience Days - Scam

This is a scam!

I ordered the private hot air balloon ride for my boyfriend's birthday. I tried to schedule it and was told it was booked for the next 2 months! I emailed again to schedule when it got warm again and was told (after following up several times when I did not get a response) that the private rides were no longer available on the weekend (even though they were when I ordered it). Over several email exchanges they were extremely rude and would not refund my full purchase price. I finally called and the woman (Chrissy) was horribly rude to me and then hung up on me! I called back and asked to speak to her supervisor. She said she was "not there" but would send me to her voicemail. I left and message and never heard anything back.

HORRIBLE customer service and down right unethical! What kind of company changes the terms of what it offers and refuses to refund your money? I've never had a company be so rude and awful to me that I was literally shaking when I got off the phone. Do not buy from them - you will regret it!

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7:53 am
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Xperience Days - RUDE, no customer service

I'm in the UK and tried to buy a certificate for a friend moving to the US. At the end of the process I was charged $5 for land delivery of the certificate to a US address, despite the fact I do not have a US address for it to be delivered to. I sent them an email asking to have the $5 refunded to my credit card and suggesting that they change their forms so that other overseas customers are not put off. I got a rude reply back saying it would be sent to my UK address so I replied and said I don't need land delivery, and I would like my $5 back. They then sent me a rude email and cancelled the order altogether. Clearly they have no respect for customers and I only wish I'd searched this site first as clearly they don't care about how they treat customers.

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3:08 pm
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Xperience Days - Rip Off

This company is a scam. They contract with a bunch of locals across the country who would offer the same product for much less and then rack up the price. Their customer service agents are rude and they are deceptive in their business practices. They offer packages through American Express Rewards, but you will quickly find out from them that the certificate you purchase will only be good for HALF of what you need for the experience, and the other half will be quite expensive. You also won't be able to use your AmEx points for the other half since you can only purchase one certificate per cardmember. Great example: Hot Air Balloon Ride with champagne toast at the end - your AmEx points purchase will actually only get you ONE PERSON on the Balloon, you will have to fork out another $199 for the other person! How are you supposed to have a champagne toast alone? Toasting the operator? Total scam.

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Mar 15, 2011 7:27 am

This doesn't sound like a scam to me. It sounds like you purchased a trip for one person using your Amex Points and that is what you got. $199 seems quite reasonable for the addition of another flight. Wouldn't it make sense simply requesting that Amex allow you to purchase a voucher for two people rather than one?

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12:25 am
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Xperience Days - Certificate Unredeemable / Terrible Service

SCAMMERS!

I purchased a gift certificate for Valentines Day (back in Jan '10) and as of today (Aug 27 '10) I still haven't been able to redeem it. It's only valid for 1 year. I've been trying for 6 months to take the Lunch Train and I haven't been able to. With each request I provide 3 dates I'd be open to, and EVERY TIME they have "canceled" my request. On top of canceling my request, they do it without notifying. I get an email when I put IN the request, but conveniently for them, they don't notify me telling me it's been canceled. The 1st time this happened to me I called them politely and asked what happened. They said that my dates weren't available and that they sent me an email notification regarding the cancellation. I insisted I got no such email. They insisted I did. A month later I tried again. For 4 days straight I put in request after request for every weekend in the summer. Each and every time I got a cancellation. Within just a few hours.
Even tonight! I tried again. I put in a request at 8pm PST with 3 different dates ranging from Oct-Nov-Dec and by 9pm PST the website was showing my request canceled.
I sent them an email via their website telling them that I think they're scammers... They're dragging out my certificate until I hit the 1 year mark of having it so they can say I didn't redeem in time and then keep my money.

This company is a fraud and is just taking people's money. These guys should be shut down. They need to be put out of business.

STAY AWAY!

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Jun 18, 2012 7:27 am

Just wanted to say BEWARE of this Company www.Xperiencedays.com, I am the one who gave a Gift Certificate to my friend for nearly $2, 000 and he never could use it, BECAUSE as per this Company IT EXPIRED!, even though at the time of purchase and now it says all over their
website:
"Gift Certificates do not expire and can be redeemed at any time
allowing the gift recipient the freedom to enjoy their experience at any time
in future."

...how does it sound? Promising, right?

BUT this company took my money and over the phone they keep telling me that the rules have been
changed almost right after I have purchased one?!?!?
Now, who likes to be ripped off just I like was and look in front of your friend, whom you gave a
gift of a lifetime experience, like a lair, or which ever you can be called for
such a "joke-gift".

BEWARE of this company!

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7:55 pm
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Xperience Days - Terrible Customer Service/Unprofessional communications/ Misrepresentation

My Husband and I tired to use your service to go on a whale watching trip for our one year wedding anniversary. Days before our booked experience we were notified that our experience was going to 1 hour instead of the advertised and PAID for 2 hours and would also not be on the Zodiac Boat with a small group of people as described and paid extra to receive...

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2:38 pm
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Xperience Days - rude customer service

I just got off the phone with one of Xperience Days customer service representatives and she was not very helpful and in fact was very rude and ###. She was taking a very impatient tone with me when I am the one who is hassled by all of this. We mailed back our gift card that we purchased be exchanged back in June and have not gotten a notification at all...

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Xperience Days - False advertisement

I purchased through Xperience Day a Brunch Cruise for Valentine's Day ( I was celebrating also my wedding Anniversary). My husband love to be on the water. I don't care being on the water but I love dancing (he does not). Xperience Day was advertising this Brunch Cruise with entertainment and dancing so I tought it would be perfect for my husband and I. Althought the buffet brunch was good, it was very limited. They were serving all you can drink champagne (again good for my husband but I don't drink). What a disapointement when music never started! There were no dancing! I paid $150 for that very limited brunch and cruise in circle around the marina! The cruise line staffs were nice and give me a small discount on what I would have to additionnally pay for a music cruise...it would be at night not so nice for my husband. Xperience Day refused to refound me anything! I consider it was a rip off! In all the Xperience Day publicity website they kept repeating fun entertainment and dancing and even on their follow up link to post a review on my "experience" they continued to say Entertainment/ Dancing Brunch Cruise! Be Careful when reserving any activity with them!

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Xperience Days - Xperience days RIP OFF & RUDEST ever customer service

This is a RIP OFF and customer service is the RUDEST ever!! We had ordered a flight lesson in Morristown, NJ for our wedding anniversary. Firstly, we spent about an hour and a half on the ground as opposed to the 30 minutes scheduled, which already put us behind schedule (since we have a baby who was with a babysitter, we were on a tight schedule) The...

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10:24 am
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Xperience Days - Never got experience

Me and my friend purchased an Xperience day for our friend. He was supposed to go the city for a day as a chef in a restaurant. We purchased it in Feb of 2008. My friend tried to schedule it close to 4 times and each and every time they would cancel, saying that the restaurant cancelled on them. My friend got pissed and told someone else to schedule it and...

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