The complaint has been investigated and
resolved to the customer's satisfactionResolved Xoom Energy — hijacked unauthorized service
resolved to the customer's satisfaction
I am writing a complaint about this electric company called xoom energy. First off, I am not a customer of xoom, what I am... Is a hijacked customer. I am a customer of another electric company. I have paid my bills w/them with no interruption, then all the sudden I get a bill in the mail from an electric company i've never heard of, talked to, signed up with, seen... Etc. Xoom energy. I instantly called my current electric company to ask what was going on, were they bought out? But no it couldn't be because I just paid my electric bill w/my current company the day before. So they checked the status of my account, and sure enough I had a zero balance w/them.
Apparently two days after my current electric company's billing cycle ended, xoom hijacked my service, disconnected me from my current company and signed me up unauthorized to their service, then charged me 178.00 for 7 days worth of services they claim I used from their company.
I dont think so!
My electric company calls this a 'forced transfer'... And for some reason this is legal. It shouldnt be. Ever. Luckily for me, my electric company will have this resolved in a couple of days, but xoom has the right to turn off my electric service because of this. I don't understand what gives them the right to terminate my account that I signed up for with my current company, then to punish me, when they were trying to steal money with this fake bill, by cutting my electricity off! How dare they. How dare any company that uses these tactics. I would never want to do business with a company that does this to unsuspecting people. My electric company told me that I owe xoom nothing, and not to pay the bill. So I won't, but they might turn off my electricity in retaliation, and then I am to call my current company so they can get it back on asap if and when this happens.
If this happens to you, report it to your current electric company asap! They will handle it, xoom will lie to you, or make false statements about how you signed up w/them. Don't even contact them, contact you actual provider and they will handle it. Pay nothing they send you. If you're hijacked you owe them nothing, it was an unauthorized switch! Sometimes they do a door to door search, getting names, addresses, and current electric carries... Which they use to find you and hijack your services. Never answer your door to them, or tell them it's none of their business what your name is, or who your carrier is.