My elderly mother who is suffering from suspected early onset of Alzheimers wanted to purchase a toy helicopter for her great grandson for his birthday. She stressed to the XHeli sales rep that her great grandson was 5 years old and purchased the remote controlled helicopter that they recommended. When my mother received the delivery, the toy was clearly marked for ages 14 and above. When I brought the matter to XHeli's attention, they refused to credit my mother for the exorbitant shipping charges ($14 for a small $18 toy) or to pay for return shipping charges. So my mother was looking at spending approximately $25 in total shipping charges to return an $18 toy that never should have been ordered in the first place. Instead of just telling my mother that they don't carry toys for 5 year olds, the sales rep took advantage of an elderly woman's diminished capacity to sell her a product that clearly wasn't appropriate and and then management refused to rectify the situation. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY!
Bought a Helicopter from this webstie and received a defective item.tried to contact the C/S.the phone line was never get thru.the only way to contact a person thu email.and they only agree to exchange one time only but not cover the returning shipping fee.later on. found out I was not the only person who was ripping off by this website.Xheli.com.they always send out the defective or damage item to customers, and ask you to pay for the shipping fee to send back the item for an exchange.However, it takes at least 15 days or even a month to do so.after the customer feel frustrated and ask for refund.they charge 15% open box fee to it.thats how they make money.
I purchased a Syma 9086 RC helicopter from Xheli.com First time out fo the box the unit didn't work; contacted support and waited 3 days to hear back. Chatted online with a tech rep and was told that because the unit was 1 day out of warrranty there was nothing they could do. Even though I showed them that I had contacted them before the warranty was up but didn't get a reply. Poor customer service; clearly not concerned about service or repeat customers. I will go to Bananna Hobby. Don't buy here it's not worth it.
Do not buy at this store! Ordered blades for my Syma S012 helicopter there... they sent me the wrong parts. Not a big deal usually. Have been trying to contact this company for 2 weeks now. Phonelines always busy, sent many mails to arrange exchange... no answer! Then sent many emails to ask them for the return address and a refund since I did not want to deal with this company any longer. No answer! Sent them a final notice of chargeback via mail and fax and gave them time to answer my email by today 12PM PST. Guess what happened...no answer! Called American Express today, asked for the chargeback and got my money back. I ve never had to do this and Im used to buy merchandise online. WORST STORE EVER!!! DO NOT BUY THERE!!! WORST STORE EVER!!! DO NOT BUY THERE!!!WORST STORE EVER!!! DO NOT BUY THERE!!!
We recieved a defective apache helicopter. worked with Xheli customer service to get it going. Recieved replacement battery and replacement controller. Nothing worked. Returned everything to them in Nov 2008. Got confirmation of return receipt. Phoned and emailed Xheli several times. Each time they claim the refund will show up within 10 business days. It never does. It is now March 2009. All hope is lost. Xheli is an unreputable company and is not to be trusted.
A few months ago I purchased some propeller blades and batteries for my radio controlled helicopter from xheli.com. My package arrived about 10 days later. Imagine my surprise when I opened the package and found just a small nitro engine (later found out that it's for a radio controlled car).
Their customer service (actually [protected]@xheli.com is where their emails came from) said they would send me my correct order when I returned the engine, AT MY EXPENSE!!! They took no responsibility for their shipping department mistake.
Thinking that surely since I did nothing wrong, and shouldn't have to pay for their mistake, I asked my credit card company to cancel the charge. They did, but later put the charge back on.
So now I have paid $83 for my original order, which I never received, and have a $150 (as listed on xheli.com) engine that I can't use. I guess I'll get on ebay and see if I can at least sell the engine for what I had to pay for it.
I will never purchase from xheli.com again!
I made a purchase online at XHeli.com and when I got the product, I found it defective. I have been unable to...