ScoreBig review: The game was cancelled, but this company hasn't informed us about it

I have bought two tickets for me and my son for the basketball game. I purchased them through www.scorebig.com. I got these tickets within 5 days and 3 days before the game, I found it that it was cancelled. I emailed the support team and asked why they haven’t informed us. Also I wanted to get refund, because it was usual procedure. But the company avoided my emails and didn’t reply when they would wire money.