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CB Money Transfer Services WorldRemit Incident of fraud money transferred without my authority
WorldRemit

WorldRemit review: Incident of fraud money transferred without my authority

J
Author of the review
11:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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Hello, I would like to report an incident of fraud that took place with my wise card and credit card. At no time did I authorise any payment to be sent out. I was contacted by Worldremit in relation to a refund with a company called Shapermint. They stepped me through setting up an app with WorldRemit and guided me through what I believed to be a refund.
See details below.

Transaction Details from WISE card:
Cardholder name:
Julie Coyne
Card Number:
4596-93XX-XXXX-5154
Merchant name:
Worldremit
Scheme id:
[protected]
Auth date:
13th August 2025 01:34:38 UTC
Captured amounts:
229.88 AUD 258.88 AUD 235.50

Transaction Details from ANZ credit card:
Cardholder name:
Julie Coyne
Card Number:
4596-93XX-XXXX-5154
Merchant name:
WorldRemit
Auth date:
15th August
Captured amounts:
198.88 AUD 145.99 AUD

As you can see from the above a total of 868.47 AUD has been taken out of my accounts and I am requesting a full investigation and a full refund of this money.
Please reply in an email as I am reluctant to take any further phone calls at this stage.
I look forward to a prompt response.

Claimed loss: A total of 868.47 AUD

Desired outcome: I am requesting a refund

Confidential Information Hidden: This section contains confidential information visible to verified WorldRemit representatives only. If you are affiliated with WorldRemit, please claim your business to access these details.

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  4. WorldRemit address
    100 Hano Street, Suite #9, Boston, Massachusetts, 02134, United States
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  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 01, 2025
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WorldRemit Category
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#02 Western Union Send Money Now Western Union Send Money Now #03 Worldpay Worldpay #04 WorldRemit WorldRemit #05 Remitly Remitly #06 JPay JPay
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