WorldRemit review: I would like to have my transfer fulfilled and an apology

To Whom It May Concern,

I am writing to bring to your attention a pressing matter regarding a recent money transfer that I made using WorldRemit. My name is Akintayo, and I reside in Slovakia. On August 16, 2023, at around 11 pm, I initiated a transfer with the transaction number [protected], sending NGN 800,000.00 (approximately €802.54) to my Nigerian bank account with the intention of helping my elderly father in a severe emergency.

However, my experience with WorldRemit has been deeply frustrating and concerning. After the transfer, I received notifications that left me baffled and distressed. At 4:30 am on the following day, I received a message stating that a "technical issue" was ongoing and that my transfer was not yet resolved. This was deeply unsettling, as the funds were urgently needed.

Around 5:19 am on August 17, I received another email with the title "Great News," indicating that the money had been successfully delivered to my recipient. I immediately checked my bank account, but to my disbelief, no funds had been deposited. Distressed and bewildered, I reached out to my bank for assistance, only to discover that they had no record of the transaction taking place.

I attempted numerous times to contact WorldRemit's customer service via email, social media platforms, and even phone calls. However, I have been met with automated responses and unhelpful replies, further exacerbating my frustration. Despite repeated attempts to get in touch, I have been left to navigate this distressing situation on my own.

I would like to emphasize that this is not an isolated incident. A quick search on Twitter reveals that others are facing similar issues, which raises serious concerns about the reliability and integrity of the service. My trust in WorldRemit has been severely shaken, and I implore Worldremit to address this matter urgently.

After persistent efforts, I was finally able to have a case created with the reference number [protected]. Unfortunately, even with a case number, my attempts to receive updates have yielded conflicting responses from their customer service representatives. At one point, I was told that the funds were not actually delivered and that their team was working on resolving the issue. At another, I was informed that the funds were sent, but a mystery surrounds why I did not receive them.

I have requested proof of the transaction's completion on multiple occasions, as this would greatly aid me in my discussions with my bank and aid in further investigations. Regrettably, these requests for documentation have been met with unfulfilled promises of callbacks that never materialized.

As of today, August 19, three days after the transfer was initiated, I remain without a resolution or a clear understanding of what has transpired. This situation is causing me immense stress and anxiety, as the funds were intended for an urgent and critical situation.

I urge you to treat this matter with the urgency it demands. It is crucial that Worldremit investigates and resolves this issue promptly, as the delay has already caused significant distress and financial uncertainty for me and my family. I implore them to uphold the trust your customers place in their service and provide a swift resolution to this matter.

I am open to any communication channels that will lead to a timely and satisfactory resolution. I expect nothing less than a resolution that reflects positively on their commitment to customer service and accountability.

Thank you for your immediate attention to this pressing matter.

Sincerely,

Akintayo

ad*[protected]@gmail.com

+421*9200

Transaction Number: [protected]