WorldMark by Wyndham
Reviews and Complaints

We have been able to make this timeshare work for us over the past 20 years, but it has been anything but easy. Wyndham bought Worldmark years ago, and then asked all of us to "upgrade" to TravelShare, ie. spend more money to buy more. We have not, and in many ways are treated like unwanted step children.
About 3 years ago, WM "upgraded" their website, and it is still not working correctly. We have had trouble making reservations for 3 years now, and have been told every year "sorry, we are aware of website issues". We often cannot see availability, sometimes the website shows availability but when you try to book you are denied booking due to "no availability". Reservations is not open when the booking window opens, so if you can't book on the website at popular locations, you are basically out of luck..."sorry" is all you get. No accommodation of this known problem, now the last 3 years.
I wrote it off as "learning curve with new website" initially, and did not use our vacation credits that year due to inability of making a reservation. Now, it is the same 3 years later, that clearly shows either incompetence or complete lack of caring, or both on the part of management.

I received a letter requesting payment for a special assessment. The letter must be read with a magnification device. The fact that to read the document, a device must be used by a person with normal vision is unacceptable. The person or persons making the decision to release the letter with a 6 to 8 size font should be dismissed immediately for cause. It is plainly obvious that the person has not realized that human beings must read documents of this type. I called your telephone number and spoke to an excellent vacation planner named Alvin. However, I am confident that he is unable, at his level in the company, to effect real change. So I am writing to address this issue. I called earlier and another vacation planner, supervisor explained that the documents were contracted and there was nothing that could be done. After some reflection I determined that this is such an objectionable practice that I must take action again. There is not a reason to use such a small font. For 37 years I was with a corporation that employed 15,000 human beings. Change could be effected in that environment. I expect that change can also be effected within Worldmark. I can be reached at [protected].

My name is Cora Mercer, I was late on paying my dues. I made payment arraignment and paid, I am a cancer patient. When taking chem treatment, you are very forgetful, I realize that I forgot. Again, and I paid in full, the first lady took my payment but didn't say anything that I needed to be reinstated. I was trying to make a room reservation. So, I call back. And talk to a customer service. Then I was transfers about 4 times till I got to the right person, I think they need more training. I had already paid 600.00, and I think I had about 250.00 left over so I paid that they don't like to work with you, I brought my timeshare in 2007 and paid it off. Just only paying dues like I said everyone falls short, but they told it would 3 months before I can hear from someone, I kept calling you can look on my record and see I was concern. Now Worldmark wants to take my timeshare away from after I paid it off and fell behind in my dues, they were all paid, but they should have kept my payments and reinstated. My account I am so upset they mail out a letter Feb 23, 2024 after I told them I wanted my deposit back. Because it took them 9 months to send out 2 pieces of paper, and I was told it was a packet, and it was not please contact me [protected] because they want me to pay 1,026.00 in this short period of time and I don't want loss my timeshare.

Dear Worldmark Board of Directors,

I hope this message finds you well. I am writing to express my disappointment and concern regarding a recent experience with my reservation at Worldmark Banff. I had eagerly planned a celebration for my wife's 40th birthday, involving six rooms, and was looking forward to creating lasting memories with my friends and family.

Regrettably, circumstances led me to cancel four of the reserved rooms on January 25th, well within the modification or cancellation window without penalty, as specified in the terms. To my surprise, I was informed that the use of guest certificates for these reservations would result in their forfeiture, along with the loss of the associated $258 payment. This decision perplexes me, as it seems unjust to penalize me for cancellations made within the stipulated timeframe.

Additionally, I find it disheartening that despite my clear communication expressing a preference for a refund rather than the reinstatement of the guest certificates, I was offered only a partial refund as a "courtesy." It seems unreasonable to me that I should bear the financial burden for services not rendered, especially considering my longstanding commitment as an owner since 2021 and my continued investment in ownership and monthly dues.

I am reaching out with the hope of resolving this matter amicably and swiftly. I kindly request a full refund of the $258 charge, as it seems only fair given the circumstances. My intention in purchasing ownership with Worldmark was to facilitate memorable experiences, such as the one I had planned for my wife's birthday, and I trust that the Worldmark team shares this commitment to customer satisfaction.

I appreciate your attention to this matter and eagerly await a positive resolution. Please feel free to contact me at your earliest convenience to discuss further.

Sincerely,

Vivek Sreekumar

Owner #[protected]

Case # CDCR - [protected]

The information is best summarized in this set of emails below. The corporation already has copies of various emails and documents showing fraud.

From: Diana Lindsay

Sent: Sunday, November 26, 2023 4:04 AM

To: Culp, Elmer

Cc: Angeles, Kristine Joy ; Hughes, Nicole ; Aguayo, Valeria ; Gennoe, Faythe

Subject: RE: Wyndham Case Number [protected]

Importance: High

The worst thing that happened at that first contract meeting on July 5 was the great disrespect shown to a Vietnam/American Veteran under the guise of honoring him. Hassan Vojdani presented items included in the Platinum membership at a cost of $114,300 that he said was discounted to $60,000 if purchased that day. But for Veterans, the special good discount was $31,049. Hassan asked Lowell if he was a Vet, and when Lowell responded that he had been a Vietnam combat helicopter rescue pilot, Hassan said, “Thank you for your service.” Then he proceeded to honor Lowell by selling us the lowest membership under the guise of selling us the top membership at discount. What does that say? Wyndham honors Veterans by giving them the bottom of the barrel! So much for honoring our serviceman who risk their lives to defend our country.

If this resolution does not end in our favor, I will look forward to doing presentations about Wyndham to military and veteran organizations – as many as I can book to relay how Wyndham really honors those who serve. – Diana Lindsay

From: Diana Lindsay

Sent: Friday, November 24, 2023 10:52 AM

To: Culp, Elmer

Cc: Angeles, Kristine Joy ; Hughes, Nicole ; Aguayo, Valeria ; Gennoe, Faythe

Subject: RE: Wyndham Case Number [protected]

Importance: High

Hi Elmer – let me summarize why I want both contracts cancelled and my funds returned to me with as little collateral damage as possible. Your sales team follows deceptive practices for financial exploitation. In our case, this is also elder abuse as my husband is 82 and I will be 80 next year. They prey on any information they can get from a prospective client to close a sale. In our case, they used this information that they were given: (1) Lowell has mild dementia and I wanted to provide him with some special trips while he could still enjoy them; (2) I want Lowell to be comfortable flying to Italy each year to visit with our daughter. He rests better on flights in business class; (3) I was looking for economical hotel stays in a desert community where I do research and presentation to organizations, as we lost the rental that we had been using for the 14 years this past spring. They used this information to sell a product that does not exist, with verbal promises that we were receiving everything that was promised to us.

1. At the July 5 sales meeting my husband and I were presented a product that cost $114,300 that was discounted first to $60,000, and then to $31,049 when they asked if Lowell is a veteran. We told them that he had been a Vietnam combat Helicopter rescue pilot. We were led to believe that the contract we were signing was the discounted $114,300 product that included personal choice at the highest level and that we would receive that discounted price if we signed that day. What we in fact signed, and did not really realize it at that time, was membership at the lowest level. We were sold on a product and then presented with a contract for something else – a bait and switch.

2. I told the salespeople that we had lost our desert rental after 14 years in Borrego Springs, and as guidebook authors, we still needed to have a presence in Borrego Springs. Because of my continuing research for new and updated books and because I do regular presentations for California State Parks, I was searching for economical places to stay. Kostastina, Hassan, and Alejandro deceptively presented $59 as the full cost of a night’s stay at hotels anywhere, including Borrego Springs and along the coast where we like to bicycle, a favorite bike loop being Coronado Island. They said we could stay at the very expensive Hotel del Coronado for $59 per night or longer for a slightly higher fee. I did not learn the truth of what that meant until several months later from Faythe Gennoe—that this is the cost of the RCI exchange on top of the cost of a hotel room. That misinformation and deceptive lie was continued by Saqvan Ali also, assuring me that I would never pay more than $59 for a stay in Borrego Springs or anywhere else in the world. The sales pitch of the $59 room was one of the main reasons I agreed to the original contract, which was based on deception and misinformation to get me to sign a contract that did not even have what was promised in the original presentation.

3. The third reason I signed the original contract was that I was told that membership included discounts of 45-65% on special excursions and on business-class flights through Wyndham’s own travel agency. I told the salespeople that I wanted to provide Lowell a couple of trips that he could enjoy while he could still remember things. We were planning to reserve the Rocky Mountaineer train excursion for our 60th wedding anniversary in 2024, which costs over $11,000 a person, not including transportation to and from Vancouver, Canada. Your salespeople assured me that we could get a discount on the trip or use credits that came with membership to pay for the trip. Those same credits could also be used for business-class flights to Italy where our daughter lives and where we travel every year. On a sheet of paper, Hassan indicated how credits could be used for business-class flights and resort stays, and how other trips would be discounted 45-65% off their retail price.

4. Both contract signing sessions were very difficult as they followed hours of high-pressure sales that continued until those offices were closing and everyone really wanted to leave. That made it extremely difficult to completely understand what I was signing. The contract was on a monitor on the wall and difficult to read, especially any fine print. The employee in charge of administering the contract did not read all of it – just summarized what was on a page asking if I agreed to what she said. I was never clear what I signed, and unfortunately, I believed what the salespeople said as in each case they affirmed I was receiving what I was promised. Later, when I asked to cancel the first contract because I became suspicious of the sales tactics that were used to get me to sign, I was told it was too late, and I could not cancel. I was never told about the Resolution Department until after I had signed the second contract. After finding out that I could not cancel the contract, I was still hopeful at that time that the key things I was interested in would be coming: the $59 hotel stay, the discounted special trips, and the business-class flights for credits.

5. I was told on August 25th by Alejandro that I purchased the lowest level of membership and could not get out of my contract. He said that the only way to get what I was promised was to upgrade to Diamond level by paying an additional $58,189. I was told that if I did not pay that price that day, I could not do anything with my membership as I wanted or needed, and if I waited, that the price would be even more. Saqvan said I would not have to upgrade again as the Diamond level would give me the personal choice that I could use to start booking trips. I again asked if I would still get the $59 hotel stays and the discounts for special trips, and both assured me I would. I felt trapped and wanted to leave to see what other options I had. My mind was on getting home to pick up my husband to go to the airport to pick up our son who was flying in. I was high-pressured into signing when Alejandro called an Uber to pick up my husband and he said we could quickly sign so that I could get to the airport in time. The signing session went so fast, and I was so distracted as my husband kept calling me, that I had no idea what I was signing. But, I still thought it could pencil out after time if I was getting what I thought I was to receive.

6. Then what followed were excuses and delays when I wanted to reserve my first $59 hotel room at the Hotel del Coronado. I was told by Saqvan that my account was not set up. Got the same response a week later when I wanted to reserve a hotel in Old Town, but this time Saqvan said he would reserve a place for me “gratis” that I could use until my account became active. Saqvan used my Barclays card to make the reservation. He said he upgraded the hotel room so that we could enjoy it more. That full-cost of the hotel room has never been reimbursed and is still on the Barclays card to be paid. The same happened with a two-night “gratis” stay for my son in Carlsbad. But this time 27,000 points were taken off the Barclays card to pay for the “gratis” room. The same thing happened again when I was given another “gratis” stay in Borrego Springs when I was doing a presentation, except this time Saqvan used by USAA card to make the reservation. The cost of that hotel room is now on my USAA card. Then there were a series of meetings in which Saquan never showed up or cancelled, and I was told my account was not set up yet.

7. Then this: I made an appointment on October 10 with Saqvan to finally book the Rocky Mountaineer trip for 2024. First, I was told that I could not do this or reserve anything because my account was still not set up. Then Saqvan said I would not be able to take these trips every year because I was only at Diamond level and that I needed to upgrade again for over $30,000 in order to take yearly “personal choice” trips, after he had said on August 25 that I would never have to upgrade again. Unbelievable! Salespeople were really asking me to pay that original price of over $114,000 for the Platinum level that they originally said they were discounting to me on that first day. And still, the membership remains inactive.

8. Whatever faith and belief I had in Wyndham has long disappeared. I have been lied to, given misinformation, disrespected, and have had salespeople take advantage of my general trusting nature. I am dealing with people who go out of their way to not respond to my concerns and are only interested in seeing how much more they can squeeze out of me financially. My husband and I live on a fixed income of social security and his YMCA annuity. We save diligently for retirement income to use for travel excursions in our final years. You have exploited us to the point that we will not be able to take our 60th anniversary train trip that we had long been looking forward to. I do not want to be associated with a corporation that exploits people for personal gain. I could never trust anything that would be promised to me by your company. Since I have never used anything provided by the company, as the “gratis” trips have been on my tab, and since the membership has been on hold for almost five months, I would like the contracts cancelled, as I was dupped and conned into signing each one with fraudulent promises and things that really don’t exist.

9. If you will release me from the contracts, returning my funds, then we can part company peacefully, and I will quit filing fraud claims against you everywhere that is possible. I will also not write up my experiences for publication online and in print wherever I can. I am an award-winning writer and I do know how to write articles that will be published. I am also a former journalist and hot-line columnist. I am very good at doing presentations and would happily make myself available to clubs and organizations to make them aware of what could happen if they purchase a membership in a vacation club or timeshare. If you read my bio, you will find out that I have incredible energy and determination to get and do what I want. Right now, I want out of this membership, and will do whatever it takes.

Looking forward to a positive response from you that doesn’t take months to generate.

Respectfully – Diana Lindsay

Contract #1: [protected]

Contract #2: [protected]

Member # [protected]

We attended one of Worldmarks “updated training sessions” and of course nothing but a deceptive sales tactic. They lied to us up and down upselling us this TravelUp service that allows you to use Worldmark points for flights, cruises, etc and that is not true once we eventually accessed the system. They even told us they price matched at sales pitch, which they don’t. This TravelUp site is nothing more than a cheesy website that looks up hotels, cars and flights at absolutely no discount. Expedia is better and has better prices.

Very bad deceptive sales tactics out of the Lake Take Worldmark office. Stay and buy your points aftermarket if you want more points.

In 2018 I and my husband agreed to listen to a “speel” on benefits of a timeshare with promise of a free overnight stay at one if their locations. Being that we were newly married and broke, we agreed to listen as a vacation sounded lovely. Rgey had us sit in their office HIGH Pressure sales! We kept telling them we could not afford the timeshare and kept trying to leave! Every time we said no and got up to leave a different manager would come back and ask us to sit down. What part of “we cant afford this” did they not understand?!? I broke down, cried, then lied about my income just to get them to leave me alone! I signed whatever then immediately tried to say we didn't agree and wanted out but they wouldn't accept.

To date, we have not been able, not ONCE in 5 years, been able to use the time share. We still CANNOT afford it! So we have been turned over to collections and only way our is to tap into my retirement in which I get charged 4% every time I withdraw! I just got turned into Pinnacle collections again! I am desperately trying to refinance my house and now I cant due to this unethical, immoral company.

They don’t give a da^*m they are ruing a family’s reputation. I was told recently, tgey will let me out of the contract if I pay them 10k. I don’t have 10k!

This organization should be turned into the BBB and heavily fined or shut down for their dirty business practices.

I mailed a check for my maintenance dues for 672.90 on July 19, 2023. Someone at Worldmark added a nine in front, making the check look like 9,672.90. They attempted to cash on the 25th and it was rejected. Then they successfully cashed it on 7/27/23. I know it was Worldmark who did it because I pulled up my account and my maintenance dues balance was over negative 9,000. I called customer service and got a wishy washy answer that they would look into it and reimburse me, but it would take at least 3-5 business days. I have hundreds in overdraft fees (the bank is taking care of those), but I have late fees for my car payments and power bill. I am sick. I have proof of all of this and will be emailing every contact I can find at Worldmark.

We booked a room (201) at 258 Tramway Dr. Stateline, NV 89449 from July 3 to July 8. This was with our son-in-law daughter and grandchild's. It was for our grandson's birthday on the 4th. The first night the room above us started a party around 2am and at 3:30am it sounded like a gun went off?

My wife had called the office but no one was their. Not sure if the phone number needed to be different than the one we called?

We assumed it was a one night party but it was not as they started it up again on Wednesday morning at 2am and did not stop until 4:30.

Our family and I had to leave early yesterday and have tried to get someone on the phone to clear this up with.

Can you have someone call me at [protected]

Thank you Kirk

I'M BEYOND UPSET! Customer service had me in tears. I supposedly activated I needed credit protection. I saw a charge on my bank card that day and went to call customer service and was on hold for over a hour in half. Then tried again and was on hold another hour but did talk to someone and they said they would delete my charges. Then I noticed nothing happened, so I called back again. I have been a owner years. This person said I was not going to be refunded because of credit prospection. I had no idea what they were talking about i thought I was agreeing to a housekeeping charge, I made my reservation on Friday and my vacation was the following Saturday why would I want credit protection in that small amount of time.

I was disconnected from a reservation agent and she didn't call me back.

Then I was on hold again for a hour to be transferred to a supervisor (Marissa).

I started crying and she treated me like I was a fraud victim. I felt like I was on trial. I'm not sure if it was because my race. She said we need to get to the bottom of this I finally said to her I'm over it I will eat the 149.00,

BEWARE OF THIS TIMESHARE! They treated me horribly and I actually was going to buy more points. NO WAY! After 22 years being treated like they have I will write every review I can. I do not want anyone else to go through this.

To whom it may concern:

My name is Jamie Swain, I was a Worldmark by Wyndham account owner. I do not have my account number. I would like to file a complaint; I have been having a hard time with this account. I was in the Navy overseas and when I returned, I was told my account was delinquent, I set up payment arrangements and made payments and later found that my account was closed out without my knowledge. I then requested multiple times to speak to a supervisor to reinstate my account, I made 2 payments to reinstate it but never received the documents to reinstate, it on either occasion. I have called and made multiple complaints, but to date, nothing has been done. I have the money and would like to reinstate my account; I’ve had it since 2010 and wish to keep it please assist me. I can be reached at [protected].

On June 13, 2022 my wife and I attended a "training session" to understand the new offering called "Travel Up" . The session of course was not about training, it was their standard sales pitch, this time touting the benefits of the conversion to Travel and Leisure. We foolishly stayed to hear the info trying to be skeptical knowing that their sales technique is high pressure and light on honesty. Our sales agent was Rebecca Bellamy and her supervisor was Danny Falcon if those are real names.

We listened to probably an hour of word salad about how Travel Up(the big benefit of the company conversion to Travel and Leisure) would increase the value of our points. They assured us(several times) the Travel Up benefit would give us access to a different website(www.travelup.com) which offered Worldmark properties with a different "points per night" chart that required only 1/3 the points for each property compared to the chart on the standard Worldmark by Wyndham website(https://worldmark.wyndhamdestinations.com). They even referred to this new "magic" chart as offering a "triple play". Unfortunately we believed them.

We argued over how much of an additional investment it would take take to gain access to Travel Up and eventually bought 7000 more points for $17,000. After signing all the docs and paying up(via a recorded video call) we received a memory stick with our copy of all the documents and a promise that a "few" updated documents specific to our purchase would be emailed shortly.

We eventually learned that the description of Travel Up was a blatant lie and no relevant documents appeared as of now, 9 months later. The memory stick only contained boilerplate documents like Articles of Incorporation, Bylaws etc. nothing referencing our purchase or explaining what Travel Up was. We were told our access to the Travel Up website required an IT call which would happen in a few weeks, but we never got contacted and so about a month later we inquired and got in contact with the Travel Up IT folks and established our access to the website. We studied the website and contacted their support to finally learn that Travel Up has no connection what so ever with Worldmark points.

This seemed like a new low even for Worldmark so we contacted them directly, then attended a "training session" on how to use Travel UP. This was of course only a sales presentation and when time for questions came we asked about how to use Travel Up, but the sales rep had never heard of such a thing as "Triple Play" or the alternate points per night chart supposedly in Travel Up. They suggested that those "crazy sales guys" in Vegas were known to be a little fast and loose so we should file a complaint.

We did file a complaint in November 2022 through owner support. We did get a call from John W, an Owner Strategy Specialist at Worldmark. We explained the above and he also commented that there was no such thing as Triple Play and that some sales reps go a little overboard selling points. He forwarded our issue to Paul Chavez, Sr. Sales Experience Specialist, Owner Strategy.

An email from Paul requested that we give him 3 times/dates that he could contact us which we did, but never got a confirmation that he would call and he never did. In fact we sent available times on Dec 21, Jan 12, Feb 8, Feb 14 and Mar 9, but none of those were responded to with confirmation or phone call. I did receive one phone call from Paul at a time we had not suggested which was a poor time since I was driving and could not talk nor was my wife available to talk or join a conference. We suggested times again on Mar 11 with no response and finally on Mar 15 I was able to talk with Paul even though again we had not offered this time as available.

I expected to have a chance to discuss the problem and possibly come to an agreement on what might be a fair resolution, maybe even an UNFAIR resolution like some some compensation for misleading(to be kind) sales technique. What I heard instead was "we have reviewed your case and the video tapes and rejected your request to cancel the sale". The video conversation in question I presume was the recorded conference call which did NOT include any of the discussions on the benefits of Travel Up, but simply; yes we want to buy points in order to access Travel Up and here is our signature and payment. Paul promised an email with written statement about their decision(maybe including details) would be sent very soon. It is now a week later and no email has arrived.

My opinion is that the sales reps made up whatever they needed to in order to make a sale regardless of the accuracy. It seems like the company does not want any evidence of that therefore nothing written by the company reps is allowed to be taken from any presentation, no documentation even of the transaction is provided, and the company insists on a recording of the formal sale, but not any of the sales pitch.

This resort is in very very bad condition. Our check in was bad. Staff are not fr iendly. Our room had a horrible smell and was extremely dirty. Venetian blinds, light fixtures and wall pictures had not been cleaned for a very long time. Furniture had dust mites. We asked to have our room cleaned. They told usthe cleaning person was gone and would send one in next day. We never got that. We spent 3 days cleaning. Furnace is not working propper. Vent covers are filthy and air filter needs changing. Fireplace extremely dusty. Windows are discussing.Both sliding doors tracks are so full of long term dirt that you can't open them. Faucets in kitchen and bathroom leaks.Toilet runs. Carpet is in much needed of cleaning. This unit has no fire extinquisher and smoke alarm missing parts and does not work. Grounds are very dangerous of cracks. My husband and I are senoirs and had difficult walking around the resort. Laundromat was kept locked. Pool and hot tub has been closed for years. Buildings need severe maintenance. We have been a member since 2000. For what we pay for maintenance we did not get. We found staff here for unfriendly and rude. Will not come back to this place again.

6th March 2023

5:00 p.m.

Hi,

I'm writing to you out of frustration , I'm on the waiting list to book my summer holiday to Denarau Fiji, its been impossible to make a reservation.

I rang your customer service number and it took over 2 hours to get hold of a representative, when I told him the length of time it took, his response was "well my previous customer was waiting 4 hours" what kind of response is that? On top of that he cut the phone.

I've been loyal customers for nearly or over 30 years, Please tell me why am I paying for maintenance fees every quarter if I can't even book something, what kind of service are you providing to customers who have been so loyal and still stuck around. Give me one reason why I should still be here?

Many Thanks

Sharina A

Sharina Ali

Account [protected]

My wife made a week reservation at Angels Camp, CA Worldmark by Wyndham for my daughter’s birthday. Today, Feb. 12th, 2023 she drove up to the facility and because the reservation was in my wife’s name they told her there was nothing they could do. It didn’t matter that we have the same address, or that this was the third time she would be staying there in the last several years, or as the manager demeaned her and said, “I don’t care what level of ownership your parents have.” Simply asking to see her driver’s license would have confirmed her birthday and address. They could have shown her the computer in the side room and helped her change the name on the reservation since there wasn’t one Customer Service Representative (For Worldmark that’s an Oxymoron) available on Sunday at the 1 (800) number.

I have been an owner since this timeshare was Trendwest. I will say that since Wyndham took over my happiness with my ownership has gone downhill. It is difficult to get a reservation and the website it horrendous.

I regret upgrading my ownership and instead wish I would have sold it a couple of years ago.

I am writing this complaint now because in December 2022, Wyndham charged me twice for my loan payment. Once on December 1, 2022 and then again on December 5, 2022. I immediately called the Finance department and I was told that they only see one payment and that I would have to call my credit card company, which by the way is Wyndham Rewards credit card, to request a chargeback. I did that and I thought all was settled until I went to pay my credit card and saw the charge was back on my account. I called my credit card company and they told me the chargeback request was cancelled because they needed proof it was a duplicate charge. I was furious as the only proof I had were the back-to-back charges for the same exact amount.

I called Wydham and spoke to Finance again. The rep told me she found the original charge and it was on a different system. It will take up to 14 days to credit it back. I asked for an email stating the charge would be credited so I could provide that to my credit card company so they could temporarily credit the charge until the actual credit posts. I was told by the rep and the manager that they are unable to send an email to that effect.

What infuriates me is that I now have to pay the additional charge to my credit card company so I don't incur interest. I find that Wyndham doesn't care about their owners and has systems in place to avoid providing good customer service, especially when they are at fault.

At this point, I am seriously considering selling and will no longer speak highly of this ownership. The ownership is definitely not what is used to be.

I was sold a discovery package from worldmark. During this time i asked multiple times if i paid the amount out early would i still pay the intrest. I was specifically told no i would only pay the intrest up to the date i pay it in full. Surprise my todays payout amount includes the full intrest. Same amount as if i pay over the 2 years. I also asked about specific locations. Was told yes we have options there. No book was given to me for the destinations as they did not have any. Just a zip drive. Which on holidays is useless. Reviewed the available places once home and not one place i asked for is an option. Totally lied to.

Prior to September 21, 2022 I had 8,000 credits with workdmark that I purchased from a third party. On September 21 while I was vacationing in Anaheim, California I purchased an additional 5,000 credits. I was told the credits would be combined and it would take no more than a couple months. Fast forward to November 7 credits still not added to my account. I called the sales representative Jade McArthur. He assured me everything would be alright. He forward me to an accounts representative around the 7th of November. She told me I would be locked out of my account for 45 days and would not be able to make reservations. Today January 17, 2023 almost 4 months after I was promised that my account would be merged with my old account, it hasn’t. No one has reached out to me. I’ve attempted to call account services they have been no help. I’m would like to cancel the additional credits. Worldmark has failed to follow through with their part of the deal.

I received a letter in the mail stating the dues increase. is currently paying 76 a month for 6000 credits. The increase was going to be $7.90 per thousand credits owned. Every month Starting in January which is next month! This is an increase of over $47 a month on top of what I was already paying. Decided to go ahead and exit my timeshare. I have already paid it off. I have 6000 credits ready to expire at the end of January and I had to cancel our reservations that I currently had. I immediately lost all of the credits from canceling the reservations. I lost 6000 credits and I’m set to lose 6000 more. These are the credits I have already paid for! I cannot bank my credits and the exit is said to take up to six months in which I will still continue to have to pay the dues every month. So I’ve lost a total of 18,000 credits that I’ve already paid for. Your website is still absolute rubbish and your greed is astounding. I will be praying every day for God to unleash his vengeance on you for your disgusting greed.