The complaint has been investigated and
resolved to the customer's satisfactionResolved Work Out World — Impossible to cancel membership
resolved to the customer's satisfaction
I still can not cancel my membership for the third month even though I moved out of NJ. The new in my complaint this time is that after I contacted the fitness center to ask why they have not canceled, I was told that because I did send them an agreement letter and not the actual contract or utility bill. Fine, I sent them back the utility bill with my new address. Today I received a letter from the Gym stating that I can not cancel because there is a gym within 25 miles from my new residency in NC and they gave me the direction and a phone number without the name of the Gym . Surprisingly enough when I called that number, it was totally a different Gym that has no affiliation with any other Gym, and they did not even know that Work Out World exist.I called back the Gym, and guess what they told me that I have one more month to pay.
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