WoodlandDirect
Reviews and Complaints

This company is not recommended for online shopping. Their website is outdated and difficult to navigate. When you create an account, you won't be able to find any record of your orders. It's like they haven't updated their website since the 1980s. They have a wide range of products, but they don't seem to care about customer satisfaction or whether you receive your orders. They blame everything on Covid-19, but they don't even bother to follow up with you. You won't receive any emails apologizing for the delay or updating you on the status of your order. It's been over a month since I placed my order, and I still haven't received anything. I won't be ordering from them again.

I recently bought a fire place from WoodlandDirect for a whopping $2,500. However, when I took it out of the box, I noticed that it was making a strange noise while operating. I immediately contacted their customer service team to report the issue. To my surprise, I was told that I needed to purchase a special grease and lubricate a part to fix the problem. I was taken aback by this response, as I had just spent a significant amount of money on a brand new product that should have been in perfect working condition.

Although my sales person was extremely helpful during the purchase process, I was extremely frustrated with the lack of support I received from WoodlandDirect's customer service team. They did not offer to send me the necessary grease, and when I followed up with them to request it, my messages were ignored. As a customer, I felt like I was being left to deal with the issue on my own, and that I was expected to bear the cost of fixing the problem.

Overall, I cannot recommend WoodlandDirect based on my experience. While their sales team may be helpful, their customer service team left a lot to be desired. As a consumer, I expect to receive a product that is in perfect working condition, and if there are any issues, I expect the company to take responsibility for fixing them. Unfortunately, this was not the case with WoodlandDirect, and I would caution others against purchasing from them in the future.

I recently had an experience with WoodlandDirect and unfortunately, it was not a positive one. I had ordered a flue from their website and was promised that it would be ready to ship within 5-10 business days. However, after waiting for two months, I was informed that they were out of stock. They assured me that it would be shipped the next day, but after two weeks, I received a notification that it had been delivered.

I was surprised to find out that nothing had been delivered when I checked my cameras. After reaching out to their customer service team, they sent me a bill of landing with a signature that was just my first name. I was extremely disappointed with this level of service and requested a refund. However, instead of a refund, they sent me a pipe that was only 24 inches long.

I waited for two weeks for a response from their team, but unfortunately, I did not receive any. At this point, I had no choice but to reach out to my bank for assistance. I wish I had read the reviews before placing my order with WoodlandDirect.

Overall, my experience with WoodlandDirect was frustrating and disappointing. I hope that they can improve their customer service and communication in the future.

I gotta say, I had a pretty rough experience with Woodland Direct. I ordered a fireplace from them way back in the early part of last year, and let me tell you, it was a mess. When it finally arrived, it was all scratched up and the screen was ripped. And get this - it was delivered UPSIDE DOWN. I mean, come on, how does that even happen?

Anyway, after we cleaned it up and tried to get it started, we realized that something was seriously wrong. We called in a professional fireplace repairman, and he determined that the valve was defective. So, I called up Woodland Direct support to order a replacement valve and a new screen. And let me tell you, that was a whole other ordeal.

I've called them multiple times over the course of several months, and I still haven't gotten any updates on my follow-up orders. They keep promising me tracking numbers, but I never seem to get them. And to make matters worse, I'm often put on callback lists and never get a call back. It's like they don't even care about their customers.

Honestly, I wouldn't recommend Woodland Direct to anybody. If you're looking for a fireplace, do yourself a favor and go somewhere else. Trust me, you'll save yourself a lot of headaches.

I recently purchased a Montigo 38 fireplace from WoodlandDirect and was assisted by a sales rep who recommended the direct vent high performance chimney cap. However, upon receiving the cap, I was disappointed to find that it was 12" tall and looked quite unappealing, resembling an air filter on a carburetor. I contacted customer service to inquire about replacing it with the low profile version, but was informed that no credit would be provided for the exchange. I was also surprised to learn that the low profile version was never presented as an option when I placed my order.

To make matters worse, I spent a full week researching chimney shrouds in an attempt to find a suitable replacement, only to discover that none would work due to the base of the chimney cap needing to be at least 26" x 26" wide. I found it frustrating that the sales reps seemed more interested in taking my order than providing helpful assistance when something didn't work or look as intended.

Despite these issues, I must say that the Montigo 38 fireplace itself is a great product and I am pleased with its performance. However, I would caution others to be aware of the potential issues with the chimney cap and to thoroughly research all options before making a purchase from WoodlandDirect.

So, I ordered a product from WoodlandDirect and they told me that I didn't need to sign for delivery. However, they had some logistic issues and my product hadn't left for a week. I decided to cancel my order and they told me that it was canceled and that I would receive credit. But, I didn't receive credit on my card for over a week even after I confirmed by telephone that my order was canceled and credit was being issued.

I called again and they said that they just processed the credit and sent an email on my phone. They also told me that my bank was holding it up. I asked to speak with a supervisor, but they said no. I even asked to speak with the owner, Andrew Ingram, but they said no again.

Honestly, I don't think these are the type of companies that you want to do business with. If you have any problems, good luck trying to reach someone to help you out. It's frustrating when you can't get a hold of anyone to resolve your issues.

Overall, I wouldn't recommend WoodlandDirect to anyone. Their customer service is lacking and they don't seem to care about their customers. It's a shame because I was really looking forward to receiving my product, but now I'm just disappointed.

I gotta say, if you're in the business of building or remodeling, you might wanna think twice before dealing with these folks over at WoodlandDirect. I mean, I ain't no expert, but I know a thing or two about getting the job done right. And let me tell ya, these guys ain't exactly the most reliable when it comes to giving you the straight dope.

Take my recent experience, for example. I was looking to get some fireplace inserts for a project I was working on, and I figured I'd give these guys a shot. Well, let me tell ya, it was a real headache from start to finish. First off, the salesperson didn't even bother to mention that their inserts require some special flue material that ain't exactly easy to come by. I mean, come on, man, that's some basic info you gotta give a guy!

So, after a bunch of back and forth, I finally figured out that I had to order the flue material from the manufacturer through these guys. No big deal, right? Wrong. They kept giving me the runaround about when the shipment was gonna arrive. I mean, I must've called 'em a dozen times, and every time they told me something different. It was like they didn't even care that I had a whole crew of sheetrockers waiting on me to get this stuff sorted out.

Long story short, I ended up waiting another week for the flue material to arrive, and I had to keep pushing back my sheetrock crew. It was a real pain in the you-know-what, and I ain't never gonna deal with these guys again. So, if you're looking for a reliable supplier for your building or remodeling needs, I'd suggest you look elsewhere. These guys just ain't worth the hassle.

So, I was looking for a wood insert and found WoodlandDirect online. I picked out the one I wanted and decided to call their customer service to talk to one of their experts. I gotta say, I was pretty disappointed with the service I received. The guy I talked to couldn't answer some simple questions I had about the product. I was ready to buy, but I needed clarification first. I told him that, but I never heard back from him. I tried reaching out with emails and phone calls, but I got no response.

I decided to take a chance and order the insert anyway, but I waited to order the chimney parts until I received the unit. I wanted to answer my questions on my own. After I got the insert, I ordered the remaining chimney parts. Everything showed up and worked great, but the service was terrible.

If you're not sure about what you need, I wouldn't recommend buying from this place. The lack of communication and poor customer service was frustrating. But, if you know what you're doing and just need the parts, they do have good products.

I gotta say, I bought this firepit from WoodlandDirect during the Covid pandemic of 2020. We paid a pretty penny for it, like three times as much as we would now, because there was a shortage. When we finally got it, I was pretty bummed out because it looked like it had been sitting in a junkyard for years. It was all old and rusted, and not in a cool, vintage way. We couldn't even send it back because we bought it for our beach house and didn't open the box until we got there, which was over 30 days later.

The flyer that came with it said that it would eventually burn to a natural rust color patina, but it's been a while and it still looks like a rusty old piece of junk. I was hoping that some of the rust would burn off and it would just turn into a cool, rustic color, but no such luck. Honestly, I wouldn't recommend this product to anyone. It's way more expensive than other firepits out there, and it doesn't even look good.

To make matters worse, we rent out our beach house, so now I'm going to have to buy another firepit to replace this one. It's just a big waste of money, if you ask me. I mean, I get that things are tough right now, but this firepit was a total letdown. Save your money and buy something else.

I placed an order with WoodlandDirect back in September and unfortunately, my experience has not been a positive one. The customer service I received was quite rude and unhelpful. To make matters worse, the company mistakenly returned the firepit that I had ordered and then told me that I couldn't get a refund. They forcefully insisted that they would send a new one instead. However, it's been since October and I still haven't received my order.

I have been very patient throughout this entire process, but the constant back and forth with the company has been frustrating. I paid for something that I haven't received yet, and I feel that it's necessary to leave this review so that others don't have to go through what I am.

In my opinion, it's possible that WoodlandDirect may be impacted by the pandemic, and I was understanding of this. However, to demand and charge me for a fee to take my business elsewhere if I choose, because they can't deliver their products on time or in a timely manner, is simply wrong.

To top it all off, I recently found out that they only deliver curbside. This is a major issue for me, as the firepit I ordered weighs close to 300lbs. Fire pits are not meant to sit on curbs for use, and I feel that this is something that should have been made clear to me before I placed my order.

Overall, I would not recommend WoodlandDirect to others. There are plenty of other companies out there that offer better customer service and more reliable delivery options.

My name is Mathai P. Varghese and I am sending you this mail in times of crisis. I have been using woodland footwear for 13 years, but I have never had an experience like this. Asked what, the shoes I bought 2 years ago are now useless. I took it to your showroom in Thiruvalla for service because I trust them as they are a well known brand. But they asked for the bill. Unfortunately I lost the bill. They say I can not serve this because you do not have a bill. What I need to do next. I hope you understand my condition.. Thank you

On 25 may 2019, i bought these pair of shoes (0580108) and i have just tried it once. My shoe's sole were apart from it and we took it to one of your showroom in 'Rajpur road, Dehradun' and they just fixed it with some glue. Its looking terrible, the look of the shoes have been compromised by their poor service. So i request you to replace it as soon as possible.

I have parched woodland (GB 1276113 (SNAYPE) GB 1276113 ) shoes 5 jan. 2019.
With in 6 month Shoes pulled off from right side less in 4inch.
It's a vry poor quality of this product...

Bcoz it's lather shoes and lather shoes not pulled off that type.
Also your staff not giving a proper resulation of customer
So i want replaced of this product..

Name :- Jogendra Singh
Contact Number :- [protected] / [protected]

I have bought a shoe worth 3999 six months ago but it's laces breaks 3 times.I bought a new pair of laces but after that they always told me we have out of stock you can please bought from Bata store .Now u tell me how I wear a shoe without laces.
Please do the needful on urgent basis otherwise I will advertise it on all newspapers that it's a worst brand due to its accessories shortage.

Regards
Kulbir Singh
Jammu
J & K
+[protected]
India

I have purchased a shoe on 10feb 2019, the condition of the shoe has become worst, it has lost its original texture n color. I am sending you the pics and bill. Kindly arrange me a exchange for it. Shopkeeper is unwilling to do so. If this behavior continues why we will purchase shoes from you ? It has been a month only and the shoe has deteriorated so badly.

Jayant sharma

I have purchase the woodland shoes for my father from Dlf mall noida Uttar pradesh as at the time of purchasing the behaviour of manager present over there in the woodland showroom is not appropriate with the me as a customer but still i purchase shoes and said that i am going to my home if my father will not like these show i will refund these shoes a will take credit note from you peoples but today 28/01/19 i visited over there again so they deny and said me that we cannot take refund.so i need help in this case as a want my 100 % money back

I have placed an order with www.woodlanddirect.com and several day later I was told that my order was cancelled. When I contacted their support service they did not explain anything and said that I'll get my money back soon. It was over two months ago and I still haven't received my money.
I went to their website and found two phone numbers and tried both but they did not pick up. This company is definitely a scam and don't believe any positive reviews you see, 100% fake.
I need to get my money back but that seems impossible. I'm very disappointed and angry!

Scam, scam, scam. I ordered fireplace from the company www.woodlanddirect.com. It was 20 days ago, but I still haven’t received the tracking number. In reality I haven’t received any news about my order at all. I’m really anxious and have no idea what to do now. These jerks didn’t reply to my emails and I have no idea how to reach them. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

We needed to update our fireplace and therefore decided to use the services of www.woodlanddirect.com. At the beginning I thought that it was great company, but my experience with them turned into nightmare. I paid them money, and the rep promised that within several weeks they would arrive and install new fireplace. Afterwards I heard a lot of excuses and promises. Not recommended company and the worst services ever. Please, post your comments.