AGORA Community Services review: stealing money 56

Wix has attached my PayPal account to a completely separate Wix account. They have been charging me since May 2022, we are now in January 2024.

When questioned how this happened they don’t have a response. They refused to refund my money nor are they able to explain why or how this happened. The person whose account it was attached to does NOT have my PayPal account information so they were NEVER able to complete a second authentication with PayPal. WIX is a SCAM!

I have contacted Wix for over a year on illegally debited my account monthly with no resolve. They refuse to acknowledge or deal with my contact / emails and I cannot get through to them. They will not stop taking the funds and in fact then take random amounts when suits them it would seem.

$438.00 taken on October 6 2022

URGENT cannon upgrade WIX account from Connect Domain to Combo

Ther is no option available for that.

DONT want my CREDIT CARD charged again for the SERVICE I ALREADY PAYED!

i have had 2 transactions taken from my personal bank account by yourselves one for £102.00 and £12.00 both unauthorised... I tried to log in and once logged in it is showing no invoices no past bills etc. could you kindly investigate this asap.

Yvonne Cowley
Barclays Bank
uk

I opened a wix.com account with a back pay disability claim. I am retired. In two weeks they took out $6, 400.00 and left me with -600.00 not even enough for food. Happened 2 weeks ago 8/8/2019.

Social Security has been notified not sure resolution. Im just tired.

DKalan

my credit card was charged withiout my approval though i have changed my company name. the mail box is unable to access though my card was charged. info@successfactorsconsultancytld.com. kindly refund please. Thank you.

WIX.com Completely scammers
Post your experience also at
https://www.facebook.com/groups/307086409948575/
A dedicates group for wix clients scammed by these guys
Thanks

Ralph, London, England.

BEWARE of this company! Once they have your card details, it almost seems impossible to stop them taking your money for a stupid website that is no longer even up and running. I even cancelled my debit card when my bank told me they'd taken money on the card rather than direct debit, got a new debit card with new numbers and they have STILL taken my money yet again. How the hell can they do that? My bank now says they can't stop them even though banking regulations 2009, says they have a duty of care to stop repeat transactions! I've tried in vain on their website to cancel it, there are no numbers to call, my only choice now is to change banks altogether! What a load of stress, I don't understand how they can get away with this in 2019. From one seriously unhappy customer venting frusration :-(

because i have planed a wrong website so plz refund my money back

I've been fraudulently charged by this company twice. The first time, I chalked it up to a fluke. Here we are about a year or two later and they've done it AGAIN.

Havent replied- won't refund money - then cancelled 'silently' and THEN took ANOTHER payment.

THIEVES.

Hi all, Would like to complaint regards to WIX cust support. it's so bad, takes them so long to reply to my email. Do not take ownership of customer issue and just push people around.

Paid 168.00 and cant get on the website, cant contact anyone, cant complete the website, there's no info on who to turn to. I'm not able to access any of their webpages including contact. Surely this is illegal. I guess I need to contact an attorney.

I have just discovered a fee shown on my site for a walk in he park with hooch for $16.00
I didn't put this $16.00 here and cant remove it
Can you please remove it for me This is very urgent and have no idea who posted this $16.00
Please this is very urgent
Urgent

Miguel 4/05/2018
my wix site is www.mindyapet.com

i have purchased a wix website to use google adsense...
but i cannot use because the google adsense is not supporting the wix adsense app
if i cannot get my money back i can made a police complaint against wix...

I have cancelled my wix account about 3 years ago. However, they keep my credit card details and take my money off even thou the website was not working.

I have a charge on my account From Wix.com, But I have never approached them for anything ever.
I strongly think they hacked through a Wix.com built site and pulled info from there and charged my account.
The thing is I never use this account for anything but Government Deposits.
So there is no other withdrawls from that particular account.(transfer Only) Withing the bank System.
Fraud Department at TD Canada Trust is investigating.
Its not a Credit Card but a bank account.
This would mean that even shopping on a Wix web page is dangerous.
They could infact steal your info from and of there Sites.
Now I have to get the account number and my debit card change to ensure they don't take my money from my account again.
BEWARE PROTECT YOURSELF.

Same thing happening to me, lucky i check my credit card statements else they simply stole our money.

wix dont refund my money

Today 11/22/2015, I received a text from my chase cc fraud alert, stating a 78.55$ sub charge from WIX.COM.

Never heard of the company, never use my CC card online only for a few amazon buys.

Charge declined, new card issued.

WIX.COM is a den of thieves. FBI should investigate.

WOW. I have never been so deceived by a company as this online. Do not fall for the slick site. Like others, I purchased the Premium membership only to be completely dissatisfied at the page load times. Canceled and now (months later) I am seeing more charges out of nowhere for this site. I have called, written and complained and they never said a word. Conveniently they have no billing support phone. Had to CXL my card and have them reverse charges.

WIX IS THE WORST. THEIR CUSTOMER SUPPORT IS NON-EXISTENT, THEIR SERVICE WORKS ONE DAY OUT OF THE YEAR... THEIR SITE WAS DOWN FOR 2 MONTHS - THEY FAILED TO TELL THEIR CLIENTS THEY WERE UPDATING THEIR SYSTEM. THEY HAVE NO REGARD FOR THEIR CUSTOMERS WHATSOEVER. WIX IS A DISGUSTING EXCUSE FOR A BUSINESS - NO ONE SHOULD EVER EVER BE TREATED AS POORLY AS THIS COMPANY TREATS THEIR CUSTOMERS.. THEY HAVE DOUBLE BILLED EVERY ACCOUNT WE HAD WITH THEM AND THEY NEVVER EVER PAY ANYONE BACK... SOMEONE NEEDS TO SHUT THEM DOWN - THEY ARE THE RUDEST, MOST UNCARING MOST OBNOXIOUS BUNCH OF ###S I HAVE MET TO DATE... CLOSE WIX DOWN... EVERYONE EVERYWHERE CALL THEIR CUSTOMER SERVICE AND COMPLAIN - [protected]... IF THERE IS A GOD - THIS COMPANY WILL COME FULL CIRCLE WITH THE CLIENTS THEY SCREWED - OVER AND OVER AND OVER AGAIN. WIX - BUSINESSES LIKE YOURS DO NOT LAST - NO CUSTOMER SERVICE, IF YOU CANNOT BACK UP YOUR SERVICE - YOU WILL HAVE NO BUSINESS. PERIOD.

SCAM. SCAM. SHAM. I BOUGHT IT ONCE, THEY REPEATEDLY CHARGED ME YEAR AFTER YEAR. I DISPUTED CHARGE WITH VISA. THEY ACTUALLY DISPUTED MY DISPUTE. BUT THEY LOST. STILL ONE YEAR LATER. THEY ATTEMPTED TO CHARGE MY ACCOUNT AGAIN. BUT FORTUNATELY, THEY COULD NOT GET AWAY WITH IT.

SCAMMERS.

WIX IS A TOTAL SHAM - SCAM! I scream these words because I bought it once, and cancelled and they repeatedly charged me $99 each year. I closed my credit card because of these scammers. They even tried to dispute my dispute. STAY CLEAR FROM WIX!

Well, people looking for innovative, professional and legitimate website design and hosting services can mail me at ag_sac@rediffmail.com
We are a company offering web design and content development services from India

i have tried the templates which were not so bad, my concern is that i was going to go to upgrade where u put in card details for payment per month but not now, thanks for the info
trev

One of my three websites I built through WIX and even though so far I'm pleased with the service I was surprised to find that they took money off of my card days before it was actually due.
Luckily I visited this site before upgrading and saw what others were going through, as a precaution I decided to buy one of those pre-paid GREENDOT cards and have the cash there from the 1st until when the 7th my ACTUAL payment due date.
With a prepaid card I can put the money that is due to WIX and NOTHING more on the card, they can't take what they can't get. I suggest that anyone willing to work with a WIX site do the same and save yourself the hassle and frustration of having money taken prematurely.

That's what happens with off the shelf sites. Individuals have different requirements without customizations customers ain't going to be happy. It's easy to sell promises but when the support is needed is not there.

First of all don't expect to sell with exclusive flash sites. Search engines won't find useful content easily. Then you need to market the site. Don't expect a ready site you buy automatically to do that. Companies will say various things to score sales as you know, use common sense and balance your budget.

Get the Domain first, then Hosting then decide on the application according with your requirements. There are lots of open source web applications which can conform to the base of your business. Once you decide which one has potential try it. Don't get impressed with some layout/flashy pictures. Site content is very important you need to have a mechanism to manage your site, change content, edit products. It requires effort and knowledge.

you are right guys, it will eat up our efforts and money

Thanks for the opinions, now i'm going to delete that site w/c was my board of starting to earn income, they're suckers, why google allowed them to have their site?

You can go to your domain host account and add that you want your www.com you purchased to be forwarded there (to your free wix address) for free, your customers won't be able to use a shopping cart as you are not paying for it but you can add prices for them to see and direct them to e-mail what they wish to purchase and (or make a general invoice sheet for them to fill out, that youcan email to them and send back to you) then you can send them a total and they can pay you via paypal, not the easiest but not hard to do either, and you get it done for free. Or youcan you Yolasite.com or Weebly they are easy to use, not as interactive and full of options like wix but they work very well for the money you pay. Network solutions and yahoo want a fortune per month and or transaction to provide crappy templates that are hard to navigate. my advice is if this is all you can afford for now use it until you can afford the quality and customer service you wish to have. They shouldn't be screwing people over but keep in mind the saying if it's too good to be true it probably is. Good Luck And my experience with the free service is it works wonderfully I love it, but as for the services you pay for I haven't ever purchased them.

I have been working many hours and stressing cause I'm a little newer at this than most and I am not to happy with wix.com either.It took forecer to tweek the way I wanted. I can't even find my page unless I go to their site . Ikeep getting get that message thing says "you have 24 days left ! Should I bail ? ?
Thanks Ron

I'm have already taken action against WIX. They been taking payment from my card on daily basis and once I found out I was charged $800.00.

They claimed it was a technical issue but it took them 3 month to refund the money back to me.

Overall Wix creates nice website but I found that WIX added internal inks in source code that pointed to www.wix.com website. So I lost my page rank but wix gained page rank :(

I'm extremely upset!

Their tools are nice, and you are able to make a pretty decent looking site, however they have major loading issues. Some times your media loads, other times it does not. It's very random. Their customer support is so bad that it's boarder line offensive. I signed up for their monthly $9.90 premium deal. So far I have not yet been charged. After reading all these awful reviews on this site and others, I am now very careful to not be over charged by them. I have the receipt as proof of payment amount. So, if they try to pull any BS on me they have another thing coming. We'll see.

Yes... I like the product... but poor customer service/billing will put you out of business my friend!

They also have a twitter/facebook account... post your questions... there.. or to some of their friends... they'll listen then.. I bet! ;-)

I too have had the same problem with billing. I am in the middle of being charged another amount, when they already received payment. I have some knowledge being a merchant myself... so I stated to them the steps I was going to take, if they did not correct this problem. BELIEVE ME... no company wants to have their merchant account on restriction or monies held because of excessive complaints, refunds or chargebacks. If fraud or exccesive attempts are being made on your credit card, that is considered high risk merchant... and you can file a claim with your credit card company as fraud and Wix.com will have a review by the High Risk credit card company (Hig Risk: Any behavior that is considered a higher risk than normal to a customers credit card/out of the norm.)

TIP: I have now purchased prepaid cards, just to protect myself against this very thing. I just put enough on the card each month, so it does not cause issue with my personal credit card and stops excessive abuse... it seems that is what you have to do today. I am not sure why carelessness seems to be more rampant nowadays.

I am also notifying their corporate offices... so, I bet someone will hear me... I do not have time play games with these people... I have a business to run.

Hope this helped a little...

Love to hear feedback :-)

Hi, I have made a great looking and working wix website. Very happy with results. I purchased my own domain name through a different company and then went to publish and purchase my site. When in the payment area of wix accounts to purchase my site, I typed in all of my card details, where I live, etc and no problems. Clicked purchase. All good, but then, it did not recognise the address for some strange reason. However, I tried again, each time it said transaction failed. BUT, then, i got a call from the credit card company. And found out that the attempted transactions, actually went through. And as I attempted to purchase roughly 10 times, i have been charge 10 times, even though on the wix site said that the transaction was denied! this is a shocking situation. I havent even processed my site, yet I seem to have paid for 10 sites now. There is a huge problem with this on their site...please be very careful with your details on the purchasing site. Has anyone else experienced this...or am i the only one who has fallen into this pit!