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Wish.com Customer Service Phone, Email, Contacts

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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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E
8:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com money taken out my bank account

My orders that are under review i have not ordered, wish has taken £158.50 out of my bank account for this to someone named
CARL M
This person wants these items delivered to Morrisons click and collect
Burwell
Nottingham
NG6 8EP

I never order items to be delivered other than my home address.
I want my money back. How can a company not do more thorough checks

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5:56 am EDT

Wish.com dumpling maker and roller

I have just been looking at the Dumpling Maker and Roller on Wish with a value of $14.00. I entered my Credid Card information and required the purchased items to be delivered to another shipping address and NOT THE ADDRESS on my Credit Card. The information was taken and no approval was gived for the purchase price to be taken from my Credit Card as the delivery address would not be accepted when I entered the correct cdetails. I consider this being a Fraud transaction and would like the cost refunded as I will no longer consider any purchase from Wish with transactione being taken without consent.

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Update by Michael YOUL
Oct 09, 2019 6:04 am EDT

I have just been looking at the Dumpling Maker and Roller on Wish with a value of $14.00.
I enterded my Credit Card details and required the purchased items be shipped to another address and not the billing address shown on the Credit Card.
Without my consent or approval the Credit Card was debited.
I now require the amount dedited to be reimbursed as No Approval was authorised for this transaction and I WILL NO BE MAKING ANY FURTHER PURCHASES FROM WISH AS I CONSIDER THE TRANSACTIONS BEIN TAKEN WITH OUT OFFICIAL APPROVAL

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1:02 am EDT

Wish.com I got hacked and taking money from my account

Woke up this morning checked account wish has taken over 300 dollars out of my account and I haven't used wish in over 8 months what a joke had to cancel cards and now down 300 with no telephone to ring them on what do I do I'll sue u [censored] for [censored]ing me over what a joke and it's my savings account how the [censored] did this happen now I'm stuck no money and bills to pay

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7:14 pm EDT
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Wish.com faulty products

o whom it may concern

I have made a complaint through resolver regarding an iPad cover which isn't on my order as it was a replacement one that was sent out when the one I had was faulty. Now I didn't get this straight away and if my records are up to date then I am assuming this information plus my messages will be logged on there.. The iPad cover I received didn't reach me until late August, I have been trying to complain with this company since then as due to the iPad cover not having any support to hold my device my iPad as fallen out of it and my charge port is broken, meaning I cannot charge my iPad or use my iPad without force of charging. Now as I stated above I have gone through resolver as I am now without a device due to the cheap rubbish that was sent out to me. I am sick of this company batting my complaints back to me with a fob off, so let me tell you I do not scam nobody and when I purchased in faith I expected a decent cover which was a complete pack of lies to what it stated on order, now when I spoke to somebody through wish he stated another one would come out to me but did I expect a shoddy case with no support to hold my iPad device. Now as I have stated through resolver I want somebody to take this complaint serious as I am in the process of getting this sent higher due to wish not taking responsibility for my device which is now broken on port due to shoddy products sent me. I would like my iPad port replaced or a new iPad sent to me the same spec to the one I have now. I am not tolerating ignorance from this company and I will proceed through the correct manners until this gets resolved as I am fuming with the lack of empathy this company as for its customers.

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6:01 pm EDT

Wish.com limited quantity deal

Limited quantity deals should be taken off the site, I've ordered so many things and every one of them did not go through, I'm sure this is a scam, it's just pretty pointless! Makes me not want to order from wish again. Every item you purchase has it's own shipping price, instead of adding one shipping fee for all of your items, and also have to wait over a month to get your stuff!

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4:11 pm EDT

Wish.com prices not correct

I can not tell you how much money I have spent with Wish. But now I'm ready to find somewhere else to shop. Went to buy a pair of boots 4.00 hit add to cart it's now 27.00 and hasnt even added shipping. Dont tell me I cant read the add correctly or that they have some glitch in their system. They know exactly what they are doing. And their shipping is more than the product. No way to complain directly to them, no address. Move to the US and go back to being the old Wish we once loved.

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4:36 am EDT
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Wish.com when I am about to make payment it tells me to contact the support because my accounts needs to be verified.

Please provide solution as possible because I really need to purchase the products. I sent an email to the contact support and I was told to read the message from the app and I can't view the message. I hope this app will not make people to run away. Please kindly do something about it. Have order some product and I got the confirmation so why is the second ordering telling me my account needs to be verified

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11:46 pm EDT

Wish.com I purchased on line a dress and a watch, order paid for but not delivered

I placed paid order with wish.com through pay pal on 9/26/2019 for a dress and a watch. I made several attemts to contact Wish, but no response. Items were to be shipped to the following address: 1515 Washington St, Lincoln, NE. 68502.I want these merchandise ship to me immediately of refund the full amount . Transaction ID:8w054611S70446709, payment of $18.37

Sep 26, 2019 15:12:05 PDT
Transaction ID: 8W054611S70446709

Hello Mousa Drammeh,
You sent a payment of $18.37 USD to WISH

It may take a few moments for this transaction to appear in your account.
Merchant
WISH
http://www.wish.com
Instructions to merchant
You haven't entered any instructions.
Shipping address - confirmed
Mousa Drammeh
1515 washington street
Lincoln, NE 68502
United States
Shipping details
The seller hasn't provided any shipping details yet.

Description
Unit price
Qty
Amount
Purchase on Wish
$18.37 USD
1
$18.37 USD
Subtotal
$18.37 USD
Total
$18.37 USD
Payment
$18.37 USD
Charge will appear on your credit card statement as "PAYPAL *WISH"

Payment sent from [protected]@yahoo.com

Funding Sources Used (Total)
Visa x-5649
$18.37 USD

Invoice ID: 5d8d37b2695b184c02d4a263

Issues with this transaction?
You have 180 days from the date of the transaction to open a dispute in the Resolution Center.

Questions? Go to the Help Center at www.paypal.com/help.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page or please contact us toll free at 1-888-221-1161.
You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.

Copyright © 1999-2019 PayPal, Inc. All rights reserved. PayPal is located at 2211 N. First St., San Jose, CA 95131.
PayPal PPX001066:1.1:544fc9eaf7848

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12:52 pm EDT

Wish.com a returned item has not been refunded

I sent back TWO smart watches in one package. It was received by customer service. I was credited for one and not the other. I have been emailing them several times over the past week and a half. No one can help me and the app does not allow for an option that matches mine. I have proof that they received the package with both watches, but I was only refunded for one.

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Craig Hubbs
, US
Oct 09, 2019 12:26 pm EDT

I would contact the better business bureau. That's always worked for me.

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10:33 am EDT
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Wish.com blocked account

I've had my account blocked for reasons unknown to me. They have bots with automated responses, not live people. I can't get this resolved. I've filed a complaint and reported them to the Better Business Bureau. Wish is owned by Contextlogic. I hope to find contact info for them. I now feel I have to go through my credit card statements to make sure I wasn't overcharged and verify that any refunds promised to me were processed. I trusted this company. Very disappointing.

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9:47 am EDT
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Wish.com guitar and tablets

Won on limited quantity deal. Then they took it away. Its happened on 4 items now. I won 3 tablets. And the guitar. Its changed from arriving to refunded. Really not happy about it. I will not be using wish again. Its just one big con. How can i win it. And then all of a sudden take it away. I noticed one of the tablets got changed from arriving. To refunded. So i screen shotted the others. So i have proof that these items should be mine.

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peted78
, US
Oct 08, 2019 5:18 am EDT
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I had the same on 3 products. out of the 528 I've tried to buy.

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6:35 am EDT
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Wish.com I did not receive my item

I have received email from wish that the item has been delivered. Nothing came to my address, i ordered jacket and ear wormers, they cost some 300kr so i want my product delivered, please. I want when i ordered something and i paid for it, to be delivered. Thats professionally. If i dont receive them, believe me i will make sure you to get the most negative feedback, because my money dont grow on tree.

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5:52 am EDT
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Wish.com pills

I have sen multiple adverts on Facebook and various other websites that are advertising medicinal pills. My sister has attempted suicide in the past by overdosing and I have concerns over her doing so again so I believe this is highly inappropriate to marketing to people. Especially to people my age when I know so many people who would love to buy such an item and end their life. If this is not pulled off the website I shall be contacting the police.

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3:37 am EDT

Wish.com my order not processing

Dear Sir / Madam,

I am writing to you to raise an issue about: Online shopping

The issue that I have experienced was: sir i place order wish.com
Order #: 5d9764ba92aae4090143f08d
i order iphone 6s 128 gb product
and i already pay 13148 indian rupees
but my order does not ship and customer service not responding.
please help me sir.
i check order stetus but only show (UNDER REVIEW)

It occurred on: 4/10/2019

This meant that i many tries to contect customer service but i tried.

please check all detail and shipped my pakage please

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

ANKIT B

Registered email address [protected]@gmail.com
Order number #: 5d9764ba92aae4090143f08d

116, 117 aavkar apartment . dahya park society . l.h.road surat
india
395006

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Update by ankitb
Oct 08, 2019 2:50 am EDT

Check all details my order not proceed.
Only show under review.
Order #: 5d9764ba92aae4090143f08d
Email - ankitb99092@gmail.com
Mo number - +91 [protected]

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12:56 pm EDT
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Wish.com not able to speak to a live person

i have tried multiple times to try to reach a live person to ask about my account with a problem i am having why have an 800 number if you can not reach anyone for assistant
your emails do not answer any questions to fix the problem you took my money with no problem but i cant even speak to someone to address the problem and how to fix it.i guess i will see what happens if the results are not what they should be i guess i will pursue futher get it together wish and get live people to help customer with problems that cant be resolved by your e-mails

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12:00 pm EDT
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Wish.com my orders

I have attempted to order and can't get anyone to call me to straighten my account out. This morning the support says they refunded my money. They have not. It is not in my bank. Wish had it. I want this order. Please call me [protected] so we can resolve this. Your "verify identity" does not work Kay hennen. I want the DS ordered at a minimum. I'm trying to buy merchandise and it's all a mess

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12:33 am EDT

Wish.com tablet

I received a refund from you all in the wrong amount the text stated it would be in my account within 14 day. It was for the wrong amount I was charged $50.00 for a tablet but Wish put $1.00 back in my account. The item at hand is 5d75ee519ec6ccbef1ac0c91
11.6-inch tablet with 6G memory. I placed the order when it stated the preicewas .50 but once the order went through it charged me $50.00 the order was placed on Sept and my money was to be in my account by th 12th. Not $1.00 but $50.00. Please take care of this as soon as possible it took less than five minutes to get my money why is it taking so long to receive mine backe from Wish.

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6:10 pm EDT

Wish.com women's vintage square neck floral lace 2/3 sleeve casual swing dress and

S-5XL Women's Fashion Vintage High Waist Lolita Skirt Female Ladies 1/2 Sleeve Lace Up Festival Dress Sexy Oktoberfest Costume Bayerische Tracht Austrian Dirndl German Folk Outfit Ladies Dirndl Dress
Store: centper
Quantity: 1
Arriving by Oct 16, 2019
Tracking #: [protected]

Women's Vintage Square Neck Floral Lace 2/3 Sleeve Casual Swing Dress
Store: wangchun3
Quantity: 1
Delivered on Oct 4, 2019
Tracking #: [protected]

I was also lured with the offers of free Luxury Womens Ladies Faux Mink Cashmere Wedding Winter Long Fur Coat Shawl Cape, Store: Youran and Pure Color Easy Fit Bed Skirt Hotel Elastic Band Without Bed Surface Wrap Around Queen Dust Ruffle Valance Drop, Store: Kingdetector. I didn't get either.

What I received in the post is a far cry from what I saw on your website. I ordered both for a ball and thought that the bottom fabric was stiff but what I got was a very flimsy piece of material.

Please I want my money back.

Thank you.

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1:01 pm EDT

Wish.com trying to get in contact with wish to buy

I was buying from wish a while back well now that I have a different credit card and I'm trying to contact them for some reason they will not let me used my new credit card and wish wants me to First Take a picture of my credit card and my bank statements and submit that to them the ones that I've bought something with. How can I buy anything if I can't buy anything. That does not make any sense. They need to let me in and buy at least one object or item just to get my foot in the door to get started then it would work.

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nanzee
, GB
Oct 05, 2019 5:46 pm EDT
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I've had to make a lot of complaints about wish.com the services, the description of merchandise and final quality of the product how they had made charges of nearly £15, 000 on my Barclaycard, when they hadn't sent me a bill for what I'd purchased. Nearly all the things I'm alleged to have purchased came without an invoice listing what I'd purchased and from, and when it came to returning things it became an even bigger headache, I wandered round Wimbledon and south London trying to send them back through their couriers Hermes and The Royal Mail, when I was run down a sweet shop owner / employee shouted at me that none of the packages had return had prepayment addresses or labels. I was also very concerned by them asking me to have my photograph taken with my bank statement and other personal information, considering I have good crediting rating and other banking details. I found a lot of the deals and products to be of corner store scams to other stuff that qualified scams of a much bigger order...and I have been forthcoming about them but there seem to be a lot of unauthorized transactions that have taken place in my name.

the Chinese medicine came through in amounts that had no quantification or told what they were, what they were for or how to use them the best dose for them to be effective I have products that were so not what I ordered, or packed so that they were not only the same product but the sizing all wrong.

I must be one of the last people on this earth who has never shopped on the internet, and after hearing other peoples stories about shopping on the internet with search engines like Amazon I thought I'd take the plunge with Wish and what a bad experience that turned out to be. i have to close now as my internet site is about to close but I have whole load of stuff needs to go back.
I did raise problems I was having with wish.com with barclaycard as the internet kept crashing
I was told the problems were with wish.com at their end and their internet at the point I didn't realise what was going on nor what was happening on my credit card.Im afraid the problems Ivehad comply with all the complaint others have experienced.
kind regards
Nanzee Soin
nanzee.soin@gmail.com

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3:30 am EDT
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Wish.com red gothic trench coat 5x

On October 3, 2019 My red Gothlic Trench coat was delivered to my apartment. The item was placed underneath my carbet door while I was at work. My neighbor called me and said some one stole it. She mentioned that it was a cable guy going in and out of the buildings. In the future if I'm not home can send a memo to the mail person; if the customer is not home either give my merchendise to my neighbor Eldrena at 17184 Bentler St Detroit, MI apt #101 or leave it at my local post office. Just have the mail person leave a not on my door stating that it's at the post office or my neighbor has it. My name is Enin P. Talley and my Address is 17184 Bentler St Detroit MI Apt #102. I have more items on there way, so please follow these instructions.

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Phone number

+1 (800) 266-0172

Website

www.wish.com

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