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Wish Customer Service Phone, Email, Contacts

Wish
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1.1 35 Reviews 4310 Complaints
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Wish complaints 4310

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E
6:09 pm EDT

Wish I purchased a lot of items at a grey price just to have them all cancelled why

I purchased hundreds of items from you that were cancelled why is this and I want some sort of Retribution not just my money back this is a way to lure people into buying other items so they have to spend money and then you cancel on the on the items that were on discounted prices that is a scam so I need this to be rectified as soon as possible because if not I will be seeking legal advice

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I
11:23 am EDT

Wish payment pending and declined

I am your customer from there years and have bought many things from your site. But from July 28, 2019, I am u able to buy anything from you as whenever I buy something from you the message appears " payment declined". I am facing this problem on only this site. I am still buying items from other sites, this problem is only on this one site. Kindly look into this matter as soon as possible as I am facing loses in my business due to all this. Give me quick response. Thanks.

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D
5:28 am EDT

Wish problem trying to get address, and how to get credit on my charge card

I have written and still have not heard any thing.please tell tell me how to make returns, and get credit for clothes. I am also trying to see my order on computer, can not find any info.I am also mad about the large price you have for shipping. IT IS OUTRAGEOUS. MY E- MAIL IS [protected]@gmail.com. 2 orders I have, dates are 7/5/19, and 7/6/19. I do not have any order numbers.

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R
6:32 pm EDT

Wish wish

my name is Ronald Morrison on july 7 2019 I order 2 watches one black face and one white face I pay for the 2 $5.00 each from my debit account and I try to reach wish my email [protected]@comcast.net I am looking to hear from u guys please I want to make a few more order when this is solve I need 2 of the Seiko watch and I need some more things I hope to hear some thing very soon

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M
12:11 pm EDT

Wish processing

I have ordered stuff on wish on the 25/26 of July and it still hasn't processed I have never had this problem it's says processing on the 1st of August but it said processing by the 28th of July it keeps changing every day also if I try cancel it it says unable to cancel due to it being close to shipping I don't want to cancel it though I just want to know why it's not processing if someone can please help me

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M
11:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish three pairs of shoes shipped

While browsing my orders placed for some items I happened to see three pairs of shoes showing that they have been shipped and due to arrive around 14th aug or so. I was surprised to note that they are showing orders placed for these items and mony pulled up from my Credit Card without my authorization. I want these items to be held back as I did not order them and money refunded and cedited back into my account. This is heartbreaking experience to me. Please help me tostraighten up this issue at the earliest. I have seen that some items received by me are not like shown in the picture sizes and design..
Please resolve this unauthorised transaction
Meera Akolia
[protected]@gmail.com

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V
5:37 am EDT

Wish laptop - no refund after 4 months

I ordered a laptop on January 1, 2019 which was delivered 01/21. However since it did not have an advertised feature, wish agreed to take it back and issue me a refund. The item was sent back via UPS early May with tracking showing it was delivered to the seller in China in May. However I have not received the $372.26 refund so far despite many emails sent to customer service. And the phone number they have just asks me to go online. Don't buy from this bogus company

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B
12:49 am EDT

Wish payment errors

I've been ordering from wish for years now all of a sudden I can't order anything it wants a bank statement I've sent over 10 statements and only received a weird massage in Spanish I'm pissed off cause I have almost 18 bux in wish cash from ordered items I never received! I've been a loyal customer I don't understand what's going on ? Can u please HELP ME !

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A
12:05 am EDT
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Wish never got stuff I ordered can't get in account or reset password or make a new account

I have a wish account I ordered stuff and never got it and when I tried to get on my account it says wrong password or email so I try to reset my password and it says that the link has expired and I try to make a new account and it says I have 2 use my account
I have sent emails and wish just sends me automated emails back I have tried everything how do I get a new account or back in my account?

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S
1:12 pm EDT

Wish volensni

I brought an item from the company and asked for a refund which they said they could do however i need to return it first. I sent the package to the address sent to me from Conact support however Royal Mail has said it was not delivered because the recipient is no longer at the address. What should I do now because if they dont receive the package I wont receive my refund

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C
5:48 am EDT

Wish diamond painting fairy on a unicorn 20cm x 25cm

Less than 30days ago, I got a diamond painting I had been anxiously awaiting for
I worked several hours on it each day for 5 days.
You have no idea how frustrating it was for me. The background is VERY dark and the letters and symbols are printed in black. It is impossible to finish it.
I have never had this problem with more than 40-50 diamond paintings successfully finished and framed.
A lot of people in my apartment building, as well as a few shops, and I get Dave reviews and compliments about my excellent work.
I would be happy with a replacement if the letters and symbols
are white in the dark background.
Please respond as soon as possible.

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Update by Carole Jordan
Jul 28, 2019 6:12 am EDT

Less than 30 days ago, I received the diamond painting I'd ordered on Wish.com.
I worked on it several blurs every day for 5 days. It is impossible to finish it, due to the background is VERY dark and the letters and symbols are printed in black.I even used a magnify almond still couldn't see the symbols of letters.
After finish it the fairy and unicorn, the head is misshapen and there's no definition of the horn.

Update by Carole Jordan
Jul 26, 2019 9:51 pm EDT

This is a size 20cm.X25cm. Subject: fairy on a unicorn. The background is very dark and the letters and symbols are printed in black. I have done in-excess of 35-40 diamond paintings. I have a small gallery hung outside and inside of my apartment. I have had many compliments, saying how well they are done.
I am a perfectionist, and now unable to complete this due to the dark symbols on a dark background. Other sites put white letters and symbols on dark backgrounds.
Also, the head of the unicorn is miss-shapen and the unicorn horn is almost invisible.
The solution is to replace it with white letters and symbols or refund my purchase price!
Thank you, Carole Jordan

Update by Carole Jordan
Jul 26, 2019 10:08 pm EDT

This kit was delivered less than 30 days ago. I started doing it, near impossible to finish, due to black letters & symbols on a very dark background. The unicorn head is miss-shaped & the unicorn horn isn't defined.
Other such diamond paintings have white letters on dark backgrounds.
I worked on this project for five or six days with a magnifying glass, a hand held magnifier and flashlight. Finally I became just too frustrated to continue.
I have a small gallery ( over 50 diamond paintings) on the wall outside my apartment as well as more in my home, not all displayed and get glowing reviews of my work! I live in an apartment for low income seniors of more than 250 units.

Update by Carole Jordan
Jul 24, 2019 11:51 pm EDT

If I were to finish this, the best place to put it would be in the waste basket in a dark closet!

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D
4:47 pm EDT
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Wish account frozen

I have sent info several times through email and keep telling me not received. They want I'D and bank statement and every time gave it to more that 6 agents. I then got upset and mailed to headquarters and no response. I usually buy almost 4 times monthly or more depending on status. So they are losing out of money by not reopening my account. Lets get this resolved ASAp please? Thanks for your time and concern

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J
4:20 pm EDT

Wish casual blue shoes.

I received my order on July 27, 2019 and I believe I placed my order a week ago.I would like to know how I can return the item for a bigger size. The shoe is exactly what I want just one size larger. Please send me information how I can return to your company. if you require other information please feel free to e mail me a.s.a.p. thank you for understanding and i'm still gonna remain a value customer to wish.
Thank you,

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T
1:37 pm EDT

Wish 55" 4k led tv

I ordered this tv through the wish app, and hot a confirmed order, but noticed a wrong name and address it was going to be shipped to. I corrected address through app and it said it was updated. I then got a verify acct notice on app. Tried to verify acct and they then refunded my money. The App kept saying to verify acct, and I did. Even after the refund it says to verify acct. I want my TV that I ordered!I suppose I could bring a lawsuit against them.

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S
11:41 am EDT

Wish sunglasses

I ordered two product with mention amount of product
But my extra 1700 INR payment automaticaly deduct to my creadit card account
This is not a good thing
This type of apps i think doing only fraud with customer
And my order product also not dispach
Last one week ago i had order but still i am waotong my product
Please refund my money and dispach my product also those i ordered

Please send me yr revert
Sd.[protected]@gmail.com

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D
9:01 am EDT
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Wish Tactical Cargo Pants

I received a pair of Tactical Cargo pants order 5d225ef88ded6051acc0123e from buygogogo. The pants looks fine but there is no hole for the metal button above the zipper. I have repeatedly sent the info about the problem but to no avail. Am sending a picture again so you can see the problem and have the courtesy to reply. There is no one here who can install button holes in thick jeans.
Daljit Dhanjal

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D
8:27 pm EDT

Wish customer support

I ordered a pair of shoes on Wish Canada, the supplier was MEE Trading Co.. I waited about 1 month to receive the item and unfortunaly it was the wrong item! It didn't match the advertised product on Wish plus the size was all wrong, it was M 9 I needed E or EE.
I asked for a refund immediately but Wish insists that I take a picture of the shoes to sshow any damage was done. I refused to take this picture, I haven't got a camera!
So Wish refuses to go ahead with the Refund if they don't receive a pic of the item!
There is no need for a pic, I tried the shoes on once and put them away in the box!
I know Wish is trying to prolong the Refund or not give me my Refund of $55.60 CAD
Wish keeps throwing up road blocks at ever turn!
Please help me with this, I need your help!

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D
5:07 pm EDT

Wish payment

Months ago I was making a 1st. ( i may of made an earlier purchase, just can't remember for sure ). Time order, I accidently entered the wrong security number, from credit card since then every time I go to make a purchase I'm flagged for payment issues. I have no pic of anything about order. If you want me as a customer please help with this problem.

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D
8:50 am EDT

Wish failure to deliver and refund

This company is a scam. They take your payment and then begin a Cascade of failure. Failure to deliver, failure to respond, failure to provide customer service. Do not do business with this company. They are fraudulent .
Their customer service is an automated bot designed to keep you involved u til the. 30 day refund window expires. They do not do respectable business

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R
6:02 am EDT
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Wish illegal shock collars

I have been browsing Wish.com and have come across shock collars while looking for toys for my dog. I am appalled that Wish would allow items of that nature to be sold at all, but that is not main problem. They are ILLEGAL in the UK and have been for some time. Allowing these items to be sold and sent directly to the UK is ILLEGAL and I would like every ILLEGAL collar to be removed from the store immediately. If not for the dogs of The UK, Then because the LAW demands it. Here is a link to a BBC story showing the banning of such an item:

https://www.bbc.co.uk/news/uk-england-45320038

I have a great deal of affection towards dogs, I will not let this stand and will take action if need be. Remove them from your store forever, if you want I can help monitor the store for ILLEGAL goods, you have no excuse for them.

If you want to talk, my email is [protected]@hotmail.com

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Jon Bean
, US
Aug 21, 2019 5:20 pm EDT

Stfu they aren't illegal everywhere. Now go [censored] a dog or something you nut

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About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

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- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
  3. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  4. Wish social media
Wish Category
Wish is ranked 61 among 1571 companies in the Online Shopping category

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