Wish’s earns a 1.1-star rating from 4437 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
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Payment issue
I'm trying to purchase and isnot letting me do anything been with wish for awhile never had a problem now have payment issue already send a copy of my statement and still lock out been 2 months already is not right what is going on send my statement 5 times what else can I do for this to clear out already is not fair
Returns process
I returned a jacket to Wish and I have a signed receipt from the courier, but my account has not registered the return and I have not had a refund. This was in January. I have wrote 9 times to wish but all I get is an automated reply to use the customer service. This is also an automated service which stops while they await the return. It states if I have a problem I should contact them, but that is impossible. I need a real person to check on this and return my money to my bank account please. Also, they need to rethink the automated service and not leave customers so frustrated for 2 months now.
See below. Read all please>
Request #[protected]: Were you satisfied with our response?
You forwarded this message on Thu 26/03/2020 12:48
Wish Customer Support
Wed 11/03/2020 06:04
You
##- Please type your reply above this line -##
Hey Grays Medic,
Thank you for using Wish! We're always trying to provide the best possible service and we would really appreciate your feedback on your recent customer service experience.
If you have a moment, please answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
Here's a reminder of what your email was about:
Wish (Wish)
Mar 4, 20:19 PST
Hi Grays Medic,
Thank you for your response..
I'm sorry to hear that there's something wrong with your order. As previously mentioned, any return or refund requests can only be placed within Wish and cannot be supported through email:
MOBILE
1. Go to your Order History
2. Click 'Contact Support' for the item you're inquiring about
3. Follow the prompts through Wish Assistant to submit your refund request
WEB
1. Go to your Order History: https://www.wish.com/transaction
2. Click 'Item Details' for the item you're inquiring about
3. Click 'Contact Support' at the bottom of the page
4. Follow the prompts through Wish Assistant to submit your refund request
Keep in mind that if the refund window has closed, this means that you're no longer eligible for a refund: https://www.wish.com/return_policy
Should you end up opening a request in Wish, you should receive a reply within 24 hours. We look forward to helping you within Wish's website or app.
Harvey
Wish Customer Support
Grays Medic
Mar 4, 15:13 PST
Dear Sir.
This is the delivery confirmation and signature from the courier service.
Sincerely
David Gray
Parcel Number: P2G67146552
Your parcel has been sucessfully tracked and delivered by Hermes ParcelShop Small
Return address:
5, Beaver Close, MORDEN, SM4 4NH
Collection date:
21 January 2020 13:57
Collected
In Transit
At Depot
Out for Delivery
Delivered
Tracking Status
Date
Delivered
23 January 2020 15:43
Delivery Scheduled
23 January 2020 10:19
Delivery Scheduled
23 January 2020 09:35
At Depot
23 January 2020 07:45
At Depot
23 January 2020 06:58
At Depot
22 January 2020 23:21
In Transit
22 January 2020 05:31
In Transit
22 January 2020 05:30
In Transit
21 January 2020 20:23
Collected
21 January 2020 13:57
Dropped Off
20 January 2020 16:08
Your parcel was delivered to:
Wish, Room 5165 The Pompey Centre, Fratton Way, SOUTHSEA, PO4 8SL
Delivery date:
23 January 2020 15:43
The following Signature was taken by the courier:
Is your parcel missing? Make sure you review the following list of checks before you proceed.
Have you checked with members of the same household?
If your parcel has been sent to a works address, have you asked your colleagues?
Have you asked your neighbours?
Double check any secure locations outside of your property (Such as garage, shed or porch).
What would you like to do?
Cancel Dispute Continue Dispute
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Wish (Wish)
Mar 3, 15:43 PST
Hello Grays Medic,
Thanks for writing back.
I understand that you return this item. Can you attach a photo of the receipt showing the customs notice you mentioned?
You can upload a photo directly within the Wish app by tapping 'Attach a photo' under the messaging area.
We appreciate your patience and look forward to hearing back.
Thanks for shopping on Wish.
Ronnie
Wish Customer Support
Grays Medic
Mar 3, 10:38 PST
I can't do anything in the customer services support as it is stuck on the refund mode. Please read my message properly.
Do something, this is just ridiculous.
Sincerely
David Gray
Wish (Wish)
Mar 3, 08:28 PST
Hi Grays Medic,
I'm sorry to hear that there's something wrong with your order. At this time, any return or refund requests can only be placed within Wish and cannot be supported through email:
MOBILE
1. Go to your Order History
2. Click 'Contact Support' for the item you're inquiring about
3. Follow the prompts through Wish Assistant to submit your refund request
WEB
1. Go to your Order History: https://www.wish.com/transaction
2. Click 'Item Details' for the item you're inquiring about
3. Click 'Contact Support' at the bottom of the page
4. Follow the prompts through Wish Assistant to submit your refund request
Keep in mind that if the refund window has closed, this means that you're no longer eligible for a refund: https://www.wish.com/return_policy
Should you end up opening a request in Wish, you should receive a reply within 24 hours. We look forward to helping you within Wish's website or app.
Ronrexter
Wish Customer Support
Grays Medic
Mar 3, 05:20 PST
Dear Sir
I have written many times to you regarding the return of a jacket that I had bought. The courier has confirmed that it was signed for by someone at Wish on the 23rd January 2020.
Order #: 5e10c84ed4b3a411b0b44cc6
Item description.
New Fashion Mens Woolen Coat Warm Coat Down Jacket Wool Coat Cotton-padded Coat Autumn and Winter Warm Tops Business Casual Mens Windbreaker Long Section Plus Cotton Thick Double Collar Wool Coat Chaqueta De Invierno De Los Hombres
GBP £28.00
Brown, L-(US/EU size L), Qty 1
Shipping: GBP £10.00
Your automated customer services states, if there is a problem let me know, but it has no option to answer that if you look at the menu, so this has been very frustrating. Please can someone deal with this asap. Still waiting on refund. Thank you
Sincerely
David Gray
[protected]@talktalk.net
This email is a service from Wish.
i need to cancel an order
My order did not said I recieve the product after 1 month that I need now and also did not said tha comes from china now with global infection...I dont want to recieve that package and as the order will delay 1.1/2 month I assume that I can order something else...plz I dont want to throw away 20€ and dont take anything...let me buy something else and cansel my order
This is my letter to wish and one girl Αθηνά from store always replied to me that i keep you informed about the position of your package, thank you!
I wrote that i informed the central store about that if she anser to me again that she replies some things that im not asking and she replied again with the same words...this is total unproffesional i think so i write to you...thx if you can do anything to vansel my order and take something else...its been 3 days tha i order and will come in 2 months...how i can not cansel that ...its not even shiped
Never received it,it went to the wrong address and state,USPS said wrong tracking # on package
I received a notice from the U S P S saying my package will be delivered today, the problem was it was in West Chester Pennsylvania and I live in London Kentucky.my address is on my account very clear, i tried to email them and nothing, i contacted the U S P S and the to the information and called me back saying the package went to the right person on the address but the tracking number was wrong it was mine so here i am nothing.i did get the US P S conformation # just in case this goes into legal situation
Fake fake fake
Jewelry is not gold as they claim not to mention other items look larger in photos but when you receive the item its smaller then expected can the better business be called? I think wish should be shut down they should be made to repair all damages they have made/caused to society bottom. Line they are [censored]
I am always asked to submit photo and identification
I hve no of times sumitted same but to noavail.
I can’t place an order
When I place an order and it says there's something wrong with my account to go to Wish.com payment issues and when I get a payment issues and wants me to verify my identity but it won't let me click on verify my identity I'm getting really upset
payment issue
everytime I try to check out it keep asking me for my bank statement, can't purchase on on the site, , fix it or, I'll stop shopping on wish
etui de poche en cuir brun
j'ai fait une commande chez vous.no transaction 2BD867261M3659609 no facture 5e2bcf99dOa51264563985c vous avez recu le paiement par paypal.je n'ai pas recu ma commande et elle ne parait nul part sur mon compte wish.svp verifier et me donner une reponse [protected]@hotmail.com
They do not have a website and I ordered thru wish a bissell Steam Shot
March 14 Placed order for Bissell SteamShot
New Customer
payment was taken and I have not received a confirmation (only from my bank) or communication of any kind. With this being my first order I am concerned. I then tried to look up the website for them and found nothing...do I need to file a fraud complaint? I am used to at least receiving a confirmation...
I am trying to buy merchandise & it won't accept my payment.
My name is Tracine Ervin
3901 Herrick St.
Flint MI 48532
[protected]
This is all of my information...It will not let me purchase anything when I try to check out with my payment information. Something is wrong with my account.
I was charged 19.20 CHF today at 17:22 illegally by your company
This is not the first time and ENOUGH with your fraud . If i leave my card on file with no authorizartion to you that mean NO CHARGING. I WANT THIS MONEY RETURNED IMMEDIATELY NOW TO MY CARD: [protected] Mikhael Jaime Shamis Mezrahi
Email: [protected]@wybmea.com
Tel.: +[protected]
YOU ARE FRAUD YOU CONTINUE PLAYING GAMES
Payment issues
Sometime, in January, I tried shopping but I had payment issues which had not been able resolved up till now.During this January provided my identification number I D yet the issues could not be resolved now am trying to shop for another item and I am having the same issue.Though, the issue was resolved that January but my my was later refunded which discourages me from shopping.
They took my money and sed they was going refund it wat i do i ant got my money yet and that was march 3 or the 6
I don't understand whether or not my account will be blocked
I do not own more than these pictures Please reply, will freeze be canceled or not
I have sent you all the data proving that this is my account. I do not understank
I have sent you all the data proving that this is my account. I do not understand whether the account will be unfrozen or delete this application
[protected]@yahoo.fr
[protected]@gmail.com
I have sent you all the data proving that this is my account. I do not understand whether the account willbe unfrozen or delete this application
Every time you try to send my payment, this message will appear.
Before that, I got a message asking me to send my photo ID and a photo of my debit card. I have sent it many times but have not received any response. The message recently appeared - mentioned above - "There is an error in your user account. Please visit https://www.wish.com/payment-issue to resolve this."
Please let me know what is going on with WISH, please reply to the email
رجاء الرد
abirsaadyonan@gmail.com
mi cuenta bloquiada
Ya en viado mi estado de cuenta y foto es su ido x q me sale q mi cuenta esta bloquiada no ser q es el. Motivo y no puedo comprar me puede ayudar en eso ya tengo años comprando x este medio xf y a hora quiero compras un reloj y no puedo x q mesale q mi cuenta tiene problema e. Q tiemo puedo tener repuesta sobre mi cuenta xf quiero q me soluciones lo mas rápido posible para poder seguir comprando gracia
Light fixture has no instructions
Just need instructions so I can put in light fixture
4 different product
Keep having problem trying to check out after purchase, my payment is continuously been decline,
With my valid Debit card funded, even trying to use my active PayPal account still no success, honestly am really frustrated transacting with wish. Each time I tried making payment am been requested to contact customer service and several times request to supply photo id showing my name which I have several times still no solution with nobody care to respond.
Can someone please help out here.
account hacked
My husbands wish account was hacked, they ordered toons of stuff for about 10.000 kr. Some expensive stuff.
We live in Denmark and the stuff was asked to send to USA and wish dont get alert lamps that's strange ? Wish is not protecting there costumers and I make sure to write and tell about it here in Denmark as its quiet big here.
And you can't get hold on anyone from wish. Only incompetent people that just send preprinted answers that has nothing to do with what you asked about.
DONT BUY FROM WISH. . .
k ago to solve the problem and I sent you all the statement and pictures that prove my identity and ownership of the account but without a response
Every time you try to send my payment, this message will appear.
Before that, I got a message asking me to send my photo ID and a photo of my debit card. I have sent it many times but have not received any response. The message recently appeared - mentioned above - "There is an error in your user account. Please visit https://www.wish.com/payment-issue to resolve this."
Please let me know what is going on with WISH, please reply to the email. [protected]@gmail.com
في كل مرة حاولت فيها إرسال دفعتي ، ستظهر هذه الرسالة.
قبل ذلك ، تلقيت رسالة تطلب مني إرسال معرف الصورة الخاص بي وصورة لبطاقة الخصم الخاصة بي. لقد قمت بإرسالها عدة مرات ولكن لم أتلق أي استجابة. ظهرت الرسالة مؤخرًا - المذكورة أعلاه - "هناك خطأ في حساب المستخدم الخاص بك. يرجى زيارة https://www.wish.com/payment-issue لحل هذا."
واسمحوا لي أن أعرف ما يجري مع WISH.
Every time you try to send my payment, this message will appear.
Before that, I got a message asking me to send my photo ID and a photo of my debit card. I have sent it many times but have not received any response. The message recently appeared - mentioned above - "There is an error in your user account. Please visit https://www.wish.com/payment-issue to resolve this."
Please let me know what is going on with WISH
اريد الغء تعليق حسابى
Please reply to the email abirsaadyonan@gmail.com
Service complaints
I too have the same issue even ordered but refunded recently and reordering same problem propped up again with there is a problem with your account. I could not even pay with my PayPal. I have sent transactions details and supporting documents. I am trying to reorder
About Wish
One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.
Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.
In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.
Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.
Overview of Wish complaint handling
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Wish contacts
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Wish phone numbers+1 (917) 533-5998+1 (917) 533-5998Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone numberVp Communications+1 (800) 266-0172+1 (800) 266-0172Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
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Wish addressOne Sansome Street, 40th Fl, San Francisco, California, 94104, United States
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