The complaint has been investigated and
resolved to the customer's satisfactionResolved Windows USA — Total Schemers!
resolved to the customer's satisfaction
I just sat through the Windows USA incredibly well rehearsed and plotted sales pitch... talk about ruthless! During the pitch I thought it was kind of funny how everytime I said no to their sky high prices they salesman, who couldn't even get his printer/scanner to work properly, would call his manager and they would "punch the numbers" and come up with some special promotion or secret discount to throw in if we would sign today. But my amusement soon turned to anger as I came to realize their intentions.
I had them measure for 10 windows and a sliding glass door. He conveniently left out the cost of the sliding door in the original price. So, "MSRB" on 10 windows was 9897.00 or so, but their special price was 7999 - minus a 500 dollar gift card, -a 750 discount, - minus another 500 dollar special comparison deal, - minus ANOTHER 500 dollar promotion giving a price of some 5250 smacks for windows... then I convinced them to add in the sliding glass door which he'd forgotten. I had to talk to his "manager" like 5 times! He even talked to my wife on the phone as well, trying to convince her how great an opportunity this was and how great and nice a family we have and how much better their windows are than any other manufacturer and how we deserved the best. It was completely ridiculous how rehearsed and over the top their conversations with each other were... NO SHAME AT ALL!!! The typical conversation when like this:
"Mark, we have a really great family here that has a unique situation and really need some great quality windows... Yes, I know... But can't we work something special out for them?... I'll do whatever it takes to make this sale... GREAT! I'm sure they'll jump at THIS offer!!!"
I gave them a flat no and the salesman proceeded to put me on a guilt trip about not buying from him and that this is the ONLY day that I had a chance to buy their windows at such a great price... About how he had been a sincere guy and was trying to work for US, how he was on OUR side trying to make us a deal! SERIOUSLY!!! The longer I thought about the preceeding schpeel the madder and more irrate about it I became. Seriously, these people have Some GALL insulting my intelligence like that. I REFUSE to buy any product from a company that thinks that they can use guilt trips and low down sales ploys and enticing (via their little 100 dollar referal incentives ) to sell me a product. Show me the product, tell me WHY its better that what I've already got, then give me a competitive price!!!
You see, I had installed 10 other windows three months earlier with Window World windows. 10 Windows... 2700 bucks with tax and installation, 50 year transferrable warranty. NO pressure, NO hassle, much faster installation time, on top of getting the tax credit. I told the Widows USA salesman that I simply can't fit windows of their price into my budget, and he would keep reminding me how efficient their windows are and keep reminding me how great a deal this was and how he just can't give me a better price, but would then make call after call and fax after fax, wheeling and dealing with his "managers" trying to make me a special deal... Pathetic! I'll stick with Window World for my windows next time around as well... Their product may not have ALL of the nicest features of Windows USA's, but their windows are great quality, and they are much better people with a much better price. Please don't give Windows USA the time of day to try to CON you out of your money!!!