The complaint has been investigated and
resolved to the customer's satisfactionResolved Wild Games, Wild Coins — Unclear Billing Information
resolved to the customer's satisfaction
am emailing this message because i recently bought 50 wildcard points. After buying I shortly recieved the email below stating that for the next 12 months i will have to pay $6.99 per month. I was not aware of this, and only wanted the 50 coins for 1 month. I went on your website and i did see that this was posted:
Why am I being charged again for WildCoins - I thought I only bought them once?
Contrary to the statements above, the billing information was not clear about the 12 month purchase agrreement. I have no problem paying the initial $6.99 that i intended to buy. If you are concern with my usage "at a discounted price" I will infact pay you the $6.99 and you can cancel my order completely. (Essentially I intend not to play the games anymore) I'm sure you can understand the mix up, if you have any problems you can email me at this address or you can call me at [protected]. Thanks for your time, Max Murray.
From: HP Games <[protected]@wildtangent.com>
Sent: Sat, May 7, 2011 11:29:43 PM
Subject: [HP Games] Welcome to WildClub!
Welcome to WildClub!
Games are a great way to relax, laugh, and have FUN. That's why we created WildClub, and we're glad you're a part of it.
Your Account Information:
WildClub Username: [protected]@yahoo.com
If you can't remember your password, click here (https://www.wildtangent.com/resetpassword?dp=hplaptop) to reset it
You've joined WildClub by purchasing the WildClub: $uper $aver for a monthly fee of $6.99 USD. Every month (for a minimum of 12 months), we'll deposit 50 WildCoins into your account; use these WildCoins to play over 1000 games!
Click here (http://www.wildtangent.com/support/coinsfaq.aspx?dp=hplaptop) to learn more about using WildCoins.
To change your contact or billing information, including your email address, visit: https://www.wildtangent.com/myaccount?dp=hplaptop
* Play 1000+ games, with new titles added weekly
* Earn discounts on game purchases for playing with WildCoins
* WildCoins can be used online, offline, and when you travel
* Keep the change! Unused WildCoins roll over from month to month
* Most games cost 50 WildCoins to own
That's all for now. Why not start playing (http://www.wildtangent.com/?dp=hplaptop)?
Oh, and if you have any questions, our Customer Support team (http://www.wildtangent.com/support?dp=hplaptop) is here to help.
We value your business - thank you for playing!
PLEASE NOTE: This e-mail was sent from an address that cannot accept replies. Please do not reply to this message. To contact Customer Support, please visit: http://www.wildtangent.com/support?dp=hplaptop
Copyright 2011 WildTangent, Inc. All Rights Reserved. WildTangent, WildGames, WildClub and WildCoins are trademarks of WildTang