Bought a grow kit. Note this was the second time, the first time was good!
I did the exact same: environment and everything was identical to the first time.
Nothing grew. Support kept telling me to try all kinds of things: "It looks too dry: restart the procedure, and get back in a few weeks, etc..." wasting all kinds of time, and nothing ever grew.
The kept sending messages that they would get back and then ghosted me.
Recommendation: Avoid if you don't want to get ripped off AND have your time wasted