Wheel WorksCustomer service, rude, fraud

S
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Had 4 new tires and alignment done. Had them rotated a couple times and alignment checked supposedly 6 months later. It was never performed on machine they did visual by tire wear. Six moths later and 10, 000 miles later front tires were bald on the inside. Paid for two. We tires and alignment again. They put new tires on rear and said they did the alignment. One month later front tires are balding again on inside. Also balance was off causing vibration. Brought it back as soon as I had time and wanted to redo balance and rotate tires. Salesman Gus refused to rotate the tires unless I purchase another set. As the customer I don't want to spend anymore money at this rip off place and want them to be rotated for even wear. Gus refused! The gentleman named George was nice and tried to fix problem after I was to pissed to talk to Gus and the time where they replaced two tires and realigned. I am very upset with the rudeness of Gus and this is my third and final time to ever use wheel works.

Responses

  • Bu
    budgood Nov 26, 2012

    I agree this is the worst business I have ever dealt with. George yea he's a piece of work. Belongs back in the garage, not dealing with the public. Ripped me off big time. Even tried to sneak $100 worth of warranties that were optional on my bill without telling me. I am still without a car now. In a rental because the tires they put on my car has made it unsafe. Did not give me a choice of replacement tires. Didn't even honor the original warranty, had to pay full price for new tires that were even on sale. Went back to tell them I wanted original tires and yea George denied it. Tires have a 30 day return but he will not honor it. Small claims he we come. Oh yea and a class action about adding optional warranty to bills without you saying so.

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