Wheaton Door And Window — Customer service
Ok, upfront this complaint is not about work that I personally hired Wheaton Door & Window to do. I am staying at my in-laws house and they recently hired this company to do their entry doors. Off the bat, three doors (front, side and rear) gets quoted at $10k. Seems a little high; I bought a custom -order Pella fiberglass 3/4 length leaded-glass with two sidelites for way under $3k. Mom-in-law decides she's not happy with what she ordered, and calls back the day after ordering to modify the order. The salesman does not return her call. This is a Friday. The next week she gets a combination of slow-roll, he-said / he-said and finger pointing between Wheaton staff. Finally, the sales rep shows up at 8:30 pm, unannounced, at the front door. He does not leave when my Mother-in-law tells him he is unexpected and she is getting ready to leave (which she was). He's rude and aggressive right off the bat, belittling her at her own doorstep. My wife finally had enough and told him his tone was unnecessary, especially since his company prided themselves on their service. He snapped at her "I don't need a lecture from you" and began waiving his finger at Mom-in-law and my wife, continuing his tirade. I came into view, and he was red-faced and sweaty from his ranting. I told him he would not be speaking to my wife that way, and he replied that he was having a conversation with Mom-in-law and that I and my wife should butt out. I told him he was being rude and that he had received his one and only warning to stop speaking rudely; he replied "what are you going to do? You wanna do something? I have friends who are cops!", to which I replied by shutting the door calmly. If you have thought about Wheaton Door & Window Company, think again very carefully. While I suspect strongly that they are fleecing their customers on materials and labor pricing, I know for a fact that their customer service isn't even close to acceptable.