Wet Seal — Return Policy, no exception for damaged mercahnidise
I have to post a complaint about this company, because I promised them that I would. I purchased a coat from Wet Seal, along with a few shirts. Later on at home, when I was ready to remove the tags, and wear the coat, I noticed that three buttons had fallen off, and were not in the bag. I suppose I could have noticed that at the store, but I was in a hurry, I had tried on one size, and put it back on the rack and grabbed the next size up, I never thought anything of it. I took it back within a week, with the original reciept, and they would only grant store credit. I didn't want anything else except the coat, which they didn't have in my size anymore, so I expected my money back. I was told they give store credit from now on, no refunds, because too many people buy items, wear them, and return them. I certainly don't, and I would look pretty stupid in a damaged new coat with no buttons, so I figured thats not my fault as a customer. I told her I was not mad at her, but I am mad, and that there was no explaination or justifying on her part that was going to make it right, infact I told her they really don't pay her enough to defend them anyway, much less have to endure the complaints they must recieve, the employees agreed with that, and gave me the corporate number, I asked how many situations are resolved by actually calling it, and she said most people just don't come back. I have to take the time to call them, I don't think that is right either, I have to use my own valuable time up on the phone to explain why I think I deserve my money back after being sold defective merchandise. The employ also said that most stores would also be adopting this policy of no refunds soon, because of some peoples habits of buying, wearing, and returning. I told her I seriously doubt that, but if it does happen, I will learn to sew my own clothes before I will deal with being treated like a niaeve thirteen year old, instead of an indvidual consumer. Wet Seal is described as a teenage clothing store on the web, so that may be a part of why they think they can get by with it. I will probably sew new buttons on the coat, ones that won't fall off, or donate it to a good cause, or mabe both, since I bought another coat some place else already. I will also email everyone I know, and ask them to email everyone they know as well, since I also promised them I would let everyone know how much they love their customers. Its not all about the money, or the coat, all though I'm out both, more the principle. I hope the fifty bucks was worth it to them.
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