CB Investment, Insurance and Financial Western Union Complaints #202-221

Western Union review: poor customer service

T m Harper of Opelousas, US

Aug 06, 2015 4:51 pm UTC

I would like to report the manager of this location. My daughter and I went into the location (17th July-mid day est.) to pick up a wired transfer from Miami FL and gave the info needed along with my ID. However we put down the first name as an initial but everything else was spelt out. The manager (Ginna) not only refused to release it but was nasty about it. We indicated that the 10-digit code was on it and said the money was for my other daughter's funeral the next day. I was so frustrated and upset that she would be so cold towards me that I broke down and cried in front of her and the staff. She just turned her head with a smirk. My daughter with me managed to find the whole spelling of the sender in her phone and after that she reluctantly released it. Never in my life have I seen such blatant disregard for a customer who was also grieving a child loss. I gave my finger print, had my ID and the 10-digit code but yet she made me jump thru loops for what was rightfully mine. If you review the CAMERA for that day you will see how the transaction took place. I will not step foot in that office again nor recommend anyone I know to do so. I would love for her to apologize in writing (but not holding my breath) like I did for crying and pushing my ID back thru the window. God only knows how many other customers she was rude to and they never reported her. She should not be working with the public if she can not treat customers in a more dignified manner. I recommend that she be released from management immediately! Thanking you in advanced - Betty Thomas

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Western Union Contacts

Western Union phone numbers

1800 812 333

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18%
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Ireland

1800 173 833

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Australia

8800 200 2232

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Russia

+1 (800) 102-7111

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India

1800 813 399

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Malaysia

1800 599 959

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Vietnam

+1 (800) 719-8911

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Mexico

+1 (800) 325-6000

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100%
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United States

+1 (800) 235-0000

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Canada

+44 800 833 833

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100%
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United Kingdom

+61 292 319 729

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Australia

+64 800 005 253

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New Zealand

+43 800 297 579

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Austria

+32 80 099 269

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Belgium

+45 80 826 668

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Denmark

+358 800 523 104

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Finland

+32 26 397 105

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France

+49 698 509 8373

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Germany

+39 800 789 124

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Italy

+31 800 022 8781

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Netherlands

+47 80 018 123

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Norway

+351 800 2643 8750

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Portugal

+34 900 633 633

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Spain

+46 20 202 084

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Sweden

+41 800 562 103

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Switzerland

+90 212 375 5750

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100%
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Turkey

+86 400 819 9377

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China

+852 21 179 088

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Hong Kong

+62 213 040 5730

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Indonesia

+63 28 881 200

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100%
Confidence score

Philippines

+966 920 033 663

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Saudi Arabia

+65 63 362 000

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Singapore

+82 798 8521 3000

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South Korea

+886 287 231 040

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Taiwan

+66 21 018 700

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Thailand

+971 800 736 398

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UAE

+54 800 800 3030

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Argentina

+55 800 707 9330

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Brazil

+56 980 010 4476

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Chile

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Western Union emails

customerservice@westernunion.com

100%
Confidence score: 100%

Support

Western Union address

7001 E. Belleview, Denver, Colorado, 80237, United States

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