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Spring Financial Complaints 15

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M
12:41 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Spring Financial Loss of 3 years of money for no reason.

I have been with you for over 3 years. Al yous do is take money from me. Won't give any loan so I consolidate my other bills. I have never missed a payment. Kind of worthless that they profit off people and claim to help people which is not true at all. I work as well as have disability and other sources of income. Yet not help from spring finacial. Seems like a fraudulent company scamming people out of there money. My credit score is 676

Claimed loss: They ask for one 1 year and they will help you. They don't even ask to continue to taking money from your account for years.

Desired outcome: Help consolidate a loan to pay everything off then pay off the loan from spring financial if I got one.

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1:42 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to express my deep dissatisfaction with Spring Financial due to what I believe to be misleading information and misrepresented products. The details provided during our interactions did not align with the actual offerings, leading to a significant discrepancy in my expectations. I had relied on the information provided by Spring Financial...

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1:30 am EDT
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Spring Financial Loan that I am not aware of

Sept 15, 2023 I was checking my credit history report when I chanced upon to see that I have am existing loan to Spring Financial whereas I do not apply any loan from their company. I tried to call them several times and they told me that I have to pay first before closing the account. But why do i need to pay whereas i dont apply any loan from them that was September 30, 2023. However, I did not pay and got angry why do i need to do that. Then oct 4 they emailed me that they closed it. But upon checking today, Nov 2 2023, i still have loan on my credit report.

Claimed loss: $3584

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Is Spring Financial Legit?

Spring Financial earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Spring Financial to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Spring Financial is known for their high standards and safety. If you're thinking about dealing with Spring Financial, it's wise to check how they handle complaints.

Springfinancial.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Springfinancial.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Springfinancial.ca you are considering visiting, which is associated with Spring Financial, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Spring Financial have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Spring Financial website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Spring Financial has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 15 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Spring Financial appears to provide lending services or information on their website. It is important to be cautious when using lending websites, as scams and fraudulent activities are common in the financial sector. To protect yourself, it is important to carefully review the terms and conditions of any loans or financing products, to only work with reputable lenders, and to avoid sharing sensitive personal information with any suspicious websites.
  • Keywords related to scams and fraud were identified in our analysis of Spring Financial website, which could indicate that the website is engaging in illegal or unethical activities. It is crucial to approach the website with caution and conduct proper research before taking any action.
ComplaintsBoard
J
3:46 pm EDT

Spring Financial Personal loan for James Edgar

This complaint is with regards to my interaction with Spring Financial via text on beginning July 21/23 and continuing all day into July 22/23 while applying for a personal loan: I was contacted by Omar of Spring Financial about applying for a personal loan, at first everything seemed to be going well I was sending in all my documents one after the other I only had one paystub he first said that was ok but later said he needed to which I was graciously given to me by my employer at my request so I sent that in, everything looks really good this last paystub because it's higher than the other increases your chances of being approved. I thought I was done but then had to give two references one personal and one from my employer with phone numbers. I was told these were just for my records and they wouldn't be contacted, well guess what you lied, my employer did receive a phone call, this was a personal matter that I certainly didn't want my employer to know about, it's none of their business what I'm doing in my personal life, anyway he left a message but the administrator was busy at the time and couldn't take the call, I then got a call stating a message was received from Spring Financial regarding a personal matter with James Edgar, he did try calling back to confirm employment even though I'd provided 2 paystubs with my name on them. In conclusion I was firstly told I was credit approved and then in the next text my loan had been sent for final approval? what? I just heard you're approved, so I said how long does it normally take for a decision, he told me about an hour. I waited 3hrs and finally asked if there was a problem with my application? and had I been declined if so just tell me and that's the end. He said he hadn't heard anything back yet but would let me know when he did. 5 hours went by and I didn't receive an answer, text after text no response, so is this ok to treat people like this when they've reached out to you for financial assistance? did this make me feel better about my financial problems and take the stress away. The answer is it 100% didn't, all it did was upset me and add stress to my life

Desired outcome: I want to know why this application was handled in such an unprofessional manner without a resolution or answer I still don't know if my loan has been approved or not.

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12:43 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Spring Financial Want my money back

Well, I had an Evergreen loan with Springs Financial and I made payments every month. After a year, I decided I wanted a loan but couldn't get approved. They informed me that my payments were too low, so I didn't qualify. However, they never mentioned anything to me when I reduced my payments. This made me upset, and I decided to cancel after a year. They assured me it wouldn't be a problem and informed me that I had $760 in my Evergreen loan. I requested a withdrawal, but then they started making excuses. They apologized and said that they keep the money to help with my credit rating. However, it didn't have any positive impact on my credit rating. Interestingly, after I canceled, my credit rating improved a month later, and it had nothing to do with Springs Financial. I feel like I was scammed out of the money in my account.

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jacob black
kingston, CA
Jul 06, 2023 4:20 am EDT
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do they do refunds for the amount they took

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10:52 pm EDT
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Spring Financial The foundation

I should have paid attention to past reviews, but I was desperate to improve my credit (which was what I was told could be accomplished before being guaranteed a loan.) 3 times I was contacted that I could get a loan, each time after another hard check (not helping my credit) they then denied (after I telling them, no. No approval yet. It fell on deaf ears.) the foundation has been finished, my score went down many times (only improving again now that I don’t have it.) I got nothing back. What was I paying for? I don’t mean just a little disappointed amount, I mean i’ve received absolutely nothing. Been trying to get in contact multiple times, sent emails, also. Steer clear of this business.. You’ll be worse off afterwards.

Desired outcome: I’d like the money I was promised to have after this course, and the hits took off my credit report. I’d even be satisfied by just partial of my payment. This company is absolutely horrible for contact.

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4:03 pm EST
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Spring Financial This company took $25.62 from my bank account

I was offered to help with my building credit

The fee was $25.62. However I decided to not too at that point., I will get back to them. Feb 13/23

They took amount of $25.62 and March 03/23

Trying to get a hold of someone who can cancel the payment they either transfer back to the stupid live chat and I been waiting all day like almost 8 hrs and still waiting for the call

I been trying between the time frame 8-3:52

Desired outcome: I would like my refunds back to me ASAPWould be niceThank you

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10:50 am EST

Spring Financial I want my money back

I applied or a loan from spring financial I was under the understanding I was getting a loan from them the papers I signed was for a loan, I noticed last week that they are taking money out of my account why would I ask for that when i’m applying for money for money to be taken out of my account I tried to cancel with them once I noticed the funds leaving my account now they are saying I don’t have any money to be returned to me when they have taken a few hundred dollars I have bank statements proving this

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12:39 pm EST

Spring Financial The agent who was handling my call

Hello,

I received a phone call from a Spring Financial representative named Caleb, at 10:45 AM CST on January 9, 2023, and the phone call was about 26 minutes.

The representative advised me that it would be about a 10-to-15-minute phone call. He was reviewing the items on my credit report and was trying to explain how to improve my credit score by adding an installment trade line. I was very patient and listened to everything he was trying to offer.

After reviewing The Foundation Agreement emailed to me, I said I wanted to have some time to think about it before proceeding. He kept asking me what I needed to think about, and I explained I want time to review the documents. He was persistent that I would not get an approval at any other lenders and if I cared about my credit score that this would be the only option.

I told the representative that I appreciated the feedback and continued to reiterate that I just want to have time to think about it. This went back and forth about three times. I told him at this point I just want to get off the phone because it has exceeded 15 minutes and I don't appreciate the pressure he is putting on me.

He said, “I'm not even putting any pressure; we're just talking about your credit”. I was very frustrated, but I was still being polite trying to explain I would like to get off the phone and he hung up on me while I was still talking.

I was already upset that it took more than a week for Spring Financial to get back to me on my loan application. I'm even more upset with the unprofessionalism I have experienced with this representative. Based on this experience today, I will never consider any products with Spring Financial.

Thank you,

Alyssa De Guzman

Desired outcome: I would like a written apology from Spring Financial and a phone call from this representative's manager. I would like confirmation that this representative is being spoken to about this incident.

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10:51 am EDT

Spring Financial Tried to cancel loan...

The issued it anyways to my account and wanted the origination fee regardlessd if was refunded to them that day. They are part of a predatory lending ring scma of callers that harass and call you until you accidently fill out their form thinking they are legitimate and once they got your information your are pretty much done, they have their teeth in. The loan accrued over 116$ in interest because they wouldnt take the money back or allow lump sum payoff they wanted it in 2000 dollar payments and a 6 dollar fee per charge. Their team told me this 9 times and on the billionth call one guy was like we can waive the fees and take your payment... Would saved me 100 bucks if the lady had done this the day the funds were issued. This company is a hoax buyer beware do not user thier services.

Desired outcome: refund of origination fee

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1:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Spring Financial Spring financial lying and treating me badly

Hi I applied for a loan months ago and I have delt with them not calling me back and when a supervisor called me back I told him my situation and what has been happening to me so he told me they didn't accept my bank so I opened a bank they so have and told to call him when I did with my pays going into the new bank and promised a loan so called back today and the supervisor didn't call me back and I had to call again they transferred me 3 times just for them to tell me I didn't get accepted and tried to get me to sign up for a credit building loan when I was already promised to get a loan and my credit score is in the high 600s I thought spring financial was here to help people not treat them like they have me it's Very Very disappointing and sad that a company I have heard great things about just screwed me 😓😓😓😓😓

Desired outcome: To receive my loan!!!!

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6:38 pm EDT
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Spring Financial Secured

I have called and requested numerous times to cancel this as I am paying more than double to get less money back. I have requested numerous times and spoke to rude representatives telling me I am in arrears. I can't afford to keep paying this. I was told I was going to be receiving a loan. They scam poor people into signing contracts and take their money.

I cannot afford this. How can anyone do this to people?

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Mandykaur84
US
May 30, 2024 5:04 pm EDT
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Spring financial is a con artist and a scam! I did my research and thank god I dodged a bullet. I was asking for a measly $1000 loan they put extra $2000 on top. So.im paying $1000 dollars extra. They told me my score is low, which it isnt and they sent me a contract to sign. I asked them why their charging me a extra $1000 dollars. They didnt answer my question. So I deleted the contract and didnt sign it. Now their trying hard to contact me and go with them. I answered their call. I told the woman im not interested in paying $1000 interest. But it didnt stop there. A man called me and I again said No. Now this is day 3 and im still blocking their calls. Thank god I didnt sign the contract! Do your research even cash money does small payday loans. Stay away from spring financial.

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C
7:54 am EDT

Spring Financial Ripped off

Do not do any business with this company! It's a scam! Go to the bbb and see how many people have filed complaints! They took money from me and now say I owe 2000.00 for money I never borrowed they put in a trust account that I have no access to because it's not true. There is no trust account! The customer service person if you ask too many questions hands up on you! I have reported them to the government and I suggest everyone do the same!

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Between The Cracks Home Inspections
US
Jul 05, 2023 3:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Paid into a trust account with them for 3 years. At the end I was to receive $2300 but 2 months before that end date, they called me and said they were closing down and I would only receive $1,100. I had paid in $2600! I said I'll pay out the last two months and I want my full amount. She came back with some bogus early payments charges of 700$ and blah blah blah.

Total crock.

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K
9:40 pm EDT

Spring Financial credit recovery loan

Hi there.

I am here to complain about a company called Spring Financial. They have scammed me out of, approximately $200 CAD so far. Basically when I first heard about it was very short on funds that week, so I applied. Unfortunately my credit card wasn't up to par, so they recommended a credit recovery loan. This loan regards making minimal payments of $56.52 bi-weekly for three years to put me in good standing with creditors. However the representive at the time had told me that once I'm in good standing even within this year, I could have access to te full loan, or at least some of that funds that have also been already paid out. So another week came around, and I was short funds again because I had less hours that work week, so I thought that was a good opportunity to call Spring Financial to get access to some funds. When I had called them they claimed that my account was closed with them and that I had missed three payments. I was quite puzzled by this because prior to weeks ago when I had opened a new bank account and closed the old one, I had called them and notified them that I had done so. I was then instructed to send my account details to an email (support@springfinancial.ca). I assumed that they had received it, and everything was good to go. However according to this other rep, they did not receive my email, but the strange thing is even though they didn't have my updated banking info, they didn't even attempt to contact me, which was the first hint that I had been scammed. I then had explained the reason as to why I had called initially and was told that I couldn't have access to the funds until I made the MISSED payments. So I agreed to schedule those payments, and asked how much funds I would be getting in return. He then told me that even after making the missed payments that I still don't have access to these funds (even as I was promised after being in good standing with creditors which I know I was, because I checked my credit score). I began to get very upset and told him that I wanted to end my 'subscription' (if you will), and was told that I can't stop it until I pay the loan in full, which stands no purpose at all because then I wouldn't be receiving any money in return. I sent an email to the support email and told them not to remove any funds from my account however the following week which was just last Friday I went in my account and saw that they tool two payments. One in the amount of $81.67 and another in the amount of $46.63. I tried to get it back because I was short funds regardless scam or not, to just reschedule when I had more funds posted in my account. This representative stated that je was the only rep in the office and was not in charge of doing so, therefore I had to wait until the following week (which was Monday that had just passed). He so also did state that he would leave a note on my account, and they would call me back. Monday came, no call. Tuesday came, and STILL no call. Obviously they had no intention of calling back, so Tuesday afternoon I left my number in the cue to get a call back and was told by the representative that after making the payment of $81.36 that I still had to pay $2000 even if I wanted to quit the subscription and not get access to the funds even after it was paid. [censored]ING SCAM. It was not in my agreement like she stated, and the first rep I talked to who was an apparent manager of it all, falsely advertised the agreement just to ger me to sign. I was then told that it is a legal agreement and it won't matter if I rip up the contract. Looks like I might actually need legal help. Please do not sign up for this credit recovery loan for Spring Financial. They are stupid [censored] scamming sons of [censored]es who are only trying to scam you of your money. Excuse my long essay and foul use of language but people get scammed on a daily basis, and these companys corporations and associations need to know that it isn't okay. Especially for someone like me who is currently only making minimum wage, and has less than 2 months basically to figure out a place to live, with fair credit but having many bill payments in collections due to lack of funds, and regulated pay.

Thanks!

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5:43 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went online to get a loan and somehow got to Spring Financial. They talked really fast and I signed online to get a loan for $2300.00 They said I should increase my credit rating and got to another person. They said that a loan for $2300.00 would cost $550.00 for a set up fee. The next day I called expecting the amount of $1750.00 in my account and...

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About Spring Financial

Screenshot Spring Financial
Spring Financial offers financial services including personal loans, credit building solutions, and a foundation program designed to help clients establish a positive financial history. They provide options for those looking to improve their credit score or secure funds for personal use.
How to file a complaint about Spring Financial?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Spring Financial in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Spring Financial. Mention key areas such as transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Before submitting your complaint, review it for clarity, accuracy, and completeness to ensure all necessary information is included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
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Follow these steps to effectively file a complaint against Spring Financial on ComplaintsBoard.com.

Overview of Spring Financial complaint handling

Spring Financial reviews first appeared on Complaints Board on Apr 17, 2019. The latest review Loss of 3 years of money for no reason. was posted on Mar 12, 2024. Spring Financial has an average consumer rating of 1 stars from 15 reviews. Spring Financial has resolved 0 complaints.
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  1. Spring Financial Contacts

  2. Spring Financial phone numbers
    +1 (888) 556-6441
    +1 (888) 556-6441
    Click up if you have successfully reached Spring Financial by calling +1 (888) 556-6441 phone number 1 1 users reported that they have successfully reached Spring Financial by calling +1 (888) 556-6441 phone number Click down if you have unsuccessfully reached Spring Financial by calling +1 (888) 556-6441 phone number 1 1 users reported that they have UNsuccessfully reached Spring Financial by calling +1 (888) 556-6441 phone number
    Live agent
    +1 (626) 965-9011
    +1 (626) 965-9011
    Click up if you have successfully reached Spring Financial by calling +1 (626) 965-9011 phone number 0 0 users reported that they have successfully reached Spring Financial by calling +1 (626) 965-9011 phone number Click down if you have unsuccessfully reached Spring Financial by calling +1 (626) 965-9011 phone number 0 0 users reported that they have UNsuccessfully reached Spring Financial by calling +1 (626) 965-9011 phone number
    Customer service
  3. Spring Financial emails
  4. Spring Financial address
    600, Two Bentall Centre, 555 Burrard Street, Vancouver, British Columbia, V7X1M8, Canada
  5. Spring Financial social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 17, 2024

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