Wellamoon review: Online retailer selling sleep patches

When I placed my order, I asked for 1 item only (sleep patches). The amount of my purchase was supposed to be $14.95 and free shipping per their ad. Instead, I was charged for additional items that I did not order. I had the opportunity to purchase other products, but said "no thank you". When I received my confirmation email, it listed several other items.

About 10 minutes after receiving the confirmation, I cancelled my order. The next day, I received an e-mail from Cris stating it was too late. I placed my order on a weekday at 7:30 pm. How could my order already be processed?

The next day, I started the return process (you had to have "authorization" to make the return). When I received my order, I returned it the next day. There were several pieces of information (my order #, their tracking order, a list of the items I was returning, a statement as to whether I opened any of the packages, etc.)

Because we got off on a "rocky" start I felt I should use a delivery service so I could track my order. Rather than make a separate list of the required information I sent copies of the information that was sent to me (items I was returning, tracking order, etc.). I also included a copy of the e-mails with the information "highlighted' and put them in the package with the items being returned.

The return policy stated that I would be refunded within 6-7 days after they receive the return.

I placed my order using a credit card My account was charged on 9/26/25 in the amounts of $41.06 and 43.69. I waited about 10 ten days and still no credit back to my account. I contacted Cris and told him/her that I had returned the package and asked what was the hold-up. In the e-mail I gave them the date the package was returned, the tracking #, the address I mailed it to and the date and time they received it. He/she thanked me for including such detailed information. He/she said they would look into it.

I was then contacted by other members of the team a day or so later. I was asked if I opened any of the Items and I said no. My answer to the question was in the e-mails I included with the return. I was told that they would need to investigate further.

When I asked why the issued had to be investigated further, I didn't really get an answer. I told them that if I didn't get my refund by 10/31/25 I would need to take a different approach.

Finally on October 29, 2025 my card was credited. However, not for the full amount. My order totaled $84.75. I was refunded $79.80. When I asked why they said the refund did not include the shipping fee of $4.95. Shipping was supposed to be free.

After going thru all of the hassle and stalling tactics, I went online to see if there were any complaints. I found numerous complaints echoing my same issues. There were also complaints filed with the Better Business Bureau.

They use deceptive business and stalling tactics. I believe this is done to detour people from getting refunds.