The complaint has been investigated and
resolved to the customer's satisfaction
Welcome Financerepayment of overpayments

Myself and my late wife took a loan out of £2000 in 2006 over 2 years, i was informed that i had overpayed 2 months payments which added up to £315, welcome finance sent me a cheque which i put in to my bank, 7 days later the cheque was returned to me by my bank has it was not signed in accordance with the mandate. I took the cheque to my local welcome finance office and explained the problem, they said they would inform head office. Two weeks later i received another cheque which i took to my bank, 7 days later it was returned to me again by my bank. I have now phoned head office 4 times and have been told 4 times that somebody will get back to me but as yet i have had no reply. This has now gone on for 6weeks and being a single father with a 12 year old daughter £315 would help me out a little. i would be gratefull for any help with this problem.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.