Wawa reviews and complaints 1
View all 689 complaintsWawa - Service and status of store
I’m from New Jersey where we cherish Wawa however other states are not upholding the brand to its optimal standard. The store in Fort Myers on Colonial is ABSOLUTELY ATROCIOUS. It’s shameful and beyond disheartening to walk into my favorite store in the entire world to find it completely trash and the employees are so off putting and non attentive (I’m not entitled to be treated but it creates a less uncomfortable shopping experience) Between napkins being littered literally everywhere in the outside patio area to the most disgusting and vandalized bathroom I’ve ever seen. There was HUMAN FECES openly on the back of the toilet and seat covers thrown all over the floor. I was so uncomfortable I left. The managers at this location are immature at best. I called once 3 times in a night to speak with someone and I was left on hold for two call and then passed around to everyone in the store on the 3rd. NO WAWA SHOULD BE RAN LIKE THIS. IT COMPLETELY TARNISHES THE BRAND AND STOPS CUSTOMERS FROM COMING BACK. PLEAE FIX THIS STORE !
Desired outcome: I would like a senior executive or someone high in the company to see this store for themselves. There is no way this store can thrive in this area under Wawa brand at this pace.
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