The complaint has been investigated and
resolved to the customer's satisfactionResolved Waste Management [WM] — Missed trash / recycling bin pick ups
resolved to the customer's satisfaction
My Recycling Bin was scheduled for pick this past Tuesday, November 24, 2020 (bi-weekly service).
I called November 25, but for some reason the phone disconnected just past 5pm (therefore, I missed an opportunity to have them come out and pick up the Recycyling Bin).
I called again at 10:00 am, Friday, November 27, my phone was disconnected AGAIN. I called back at 10:20 am, and spoke to a second representative. He told me that the first representative did NOT schedule an appointment to have my Recycling Bin service. So, the second representative made one.
I also asked, if Waste Management personnel had MISSED the whole neighborhood — Why do EACH homeowner have to call in individually to have it serviced (it would seem to be the proper was to just send out one to collect the WHOLE neighborhood that had been missed). He said, it's their policy.
I ask when will my Recycling Bin be picked up. He replied, it'll be today before 6pm, or next Monday. I asked to speak to a Supervisor as I was not satisfy by his answer. He placed me on hold for about 25 minutes before it was transferred. I stayed on the phone, after it was transferred, and kept holding as the phone rang for another 20 minutes (no one picked up) before I hung up.
I called back a third time to inquired when my Recycling Bin will be serviced. This representative told me that it will be serviced by the end of today (Friday, November 27, 2020).
My Recycling Bin is still sitting out by the curb at the time of this email. I called Waste Management again (800-423-9986) to check and see what happened yesterday. I called the above number and selected the proper numbers to get to an automated answering service. The voice stated that according to my telephone, they were able to determined that my Recycling Bin had been picked up at 7:03pm, Friday, November 27, 2020.
I would not be filing this complaint, had that been true, as stated before... my Recycling Bin is still full and had NOT been serviced at the time of writing this email (Saturday, 3:48pm PST, November 28, 2020).
Please understand, I rather spend my time enjoying life and doing other things than to write this email to complain about a business who simply DO NOT GIVE A DAMN ABOUT CUSTOMER'S REQUESTS.
The complaint has been investigated and resolved to the customer's satisfaction.
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