Waste Management [WM]

My Recycling Bin was scheduled for pick this past Tuesday, November 24, 2020 (bi-weekly service).

I called November 25, but for some reason the phone disconnected just past 5pm (therefore, I missed an opportunity to have them come out and pick up the Recycyling Bin).

I called again at 10:00 am, Friday, November 27, my phone was disconnected AGAIN. I called back at 10:20 am, and spoke to a second representative. He told me that the first representative did NOT schedule an appointment to have my Recycling Bin service. So, the second representative made one.

I also asked, if Waste Management personnel had MISSED the whole neighborhood — Why do EACH homeowner have to call in individually to have it serviced (it would seem to be the proper was to just send out one to collect the WHOLE neighborhood that had been missed). He said, it's their policy.

I ask when will my Recycling Bin be picked up. He replied, it'll be today before 6pm, or next Monday. I asked to speak to a Supervisor as I was not satisfy by his answer. He placed me on hold for about 25 minutes before it was transferred. I stayed on the phone, after it was transferred, and kept holding as the phone rang for another 20 minutes (no one picked up) before I hung up.

I called back a third time to inquired when my Recycling Bin will be serviced. This representative told me that it will be serviced by the end of today (Friday, November 27, 2020).

My Recycling Bin is still sitting out by the curb at the time of this email. I called Waste Management again (800-423-9986) to check and see what happened yesterday. I called the above number and selected the proper numbers to get to an automated answering service. The voice stated that according to my telephone, they were able to determined that my Recycling Bin had been picked up at 7:03pm, Friday, November 27, 2020.

I would not be filing this complaint, had that been true, as stated before... my Recycling Bin is still full and had NOT been serviced at the time of writing this email (Saturday, 3:48pm PST, November 28, 2020).

Please understand, I rather spend my time enjoying life and doing other things than to write this email to complain about a business who simply DO NOT GIVE A DAMN ABOUT CUSTOMER'S REQUESTS.

Waste management is a criminal organization on my security camara I viewed waste management pickup my personal waste can 32 gallons and drop it in there truck and drive off, I called and was told that their policy is no replacing but give me a can for 15 dollars a mouth, that is theft of private property.
I am made to pay for service I don't need, I put my garbage out twice a month but being charged for weekly pickup so I am being strong arm in paying for two weeks of service I don't need but let me put an extra bag in the garbage where the top won't close and I am charge for it. Therefore, there should not be one company serving this market. And I will take my complaint to attorney general to find out what other action I can take and go to social media to find out how many other customers fill the same way

You wrote a review for Waste Management 16 hours ago
1.0 star rating11/6/2020
I am a new customer and I am extremely disappointed with the service and treatment I have received. I saw the CEO on Undercover Boss and he seemed to genuinely care about the business. That is why I decided to go with WM when I needed a new service for my office building.
I signed a contract on 10/7/2020 to set up weekly dumpster service to begin on 10/30. On 10/30 I received a call they were out of dumpsters and I would receive it on 11/2. On 11/2 I received an email with a picture of the delivery of the dumpster. The problem was they delivered it to an incorrect address. It was sent to the wrong city. I immediately called and talked to a customer service rep named Michael. He said they would have it resolved immediately. No call back.
I then called and emailed my sales rep Reyna and gave her the correct address information. She emailed me back Tuesday morning with a picture of my building and asked where to locate the dumpster. See the email below. I then never heard back or received the dumpster.
It is now Friday and I still do not have my dumpster. I have been calling multiple times daily and getting nowhere. Also never received a call back from anyone. I have talked to several customer service reps. They are friendly and polite, take down the info and I then never hear from them.
I spent over 2 hours on the phone just yesterday and still no dumpster today. I talked to a supervisor named Roosevelt. He appears to be trying to help, but is also ineffective.
I am at the end of my patience. Actually way past that point. I have an office building with bags of garbage piling up. Squirrels are now tearing into it. Your company's inability to deliver as promised is creating huge problems for me and I now have to hire a clean up crew. I need a dumpster a week ago!
After talking to Reyna at noon time she told me the soonest we can get a container is Monday. That is not acceptable. Due to your companies inability to meet the terms of the agreement and deliver service starting on 10/30 I have cancelled my contract.

I have never received a call or apology from management. They just keep collecting their paycheck and don't care. Below is the inept sales reps contact info.
Reyna Bojorquez Environmental Solutions Specialist Corporate Sales…

Waste Management has failed to pick up our trash two weeks in a row now. We paid our recent bill and expected to get a refund since we are moving however are being told that on each bill is a notice that any received payments will not be refunded. Not only are they not providing the service they promised but are charging us another 3 months of use when we are moving. Do not go with Waste Management, look for another company.

I have been reading a few people that have had this happen to them.

I have been speaking with WM for past week in regards to my account balances which do not make sense. For the year of 2020 I have paid them almost $430.00 for trash services. The amount should only be around $220.00 for the whole year. When I speak to customer service they tell me I have missed payments which is strange because I have over 8 invoices for this year when it should be quarterly.

Has anyone else had this happen? I am literally paid up for the remainder of the year and then again shows another payment due next month.

I have been charged almost $35.00 per month of service when my contract is around $55.00 for 3 months. They play dumb and keep transferring me to different people.

Has anyone gotten legal help on this situation and what was the outcome, I know its only $220 I'm complaining about but its the principal of doing business.

I do know if this isn't corrected or fixed I have the city where I live on board to drop the city contract and use a local trash company. (city of 9k residents)

We are all fed up with their incorrect billing and attitude towards their customers and have all come together willing to use a local trash company.

Any help would be great!

I literally have all 8 of my invoices and transactions to date and math doesn't add up. They treat me like I am a 5 year old calling and will not listen and interrupt. Glad I have their phone calls recorded as well because 3 of their representatives all told me something different.

Please let me know who and where you all got legal help.

I canceled my account and it took three weeks with my container in front of my house before they picked it up and then charged me $100 to pick it up without ever telling me there was a charge. Numerous calls to them, supposed to call back, never does. They keep sending me a bill for the pickup.

We have been struggling to get service for month. The pick up guys rarely empty both of our containers, they leave our container at a neighbors house, and three weeks ago they broke the wheel off of a cart. They routinely promise to replace the cart but never do. This is incompetent that it Is unbelievable! They can do the most basic of trash pick up. What the heck is going on and why am I paying for this complete lack of service. What a terrible company!

Waste management missed 3 pick up's of my trash service at the beginning of the year. I called the company 3 different times to complain as was told that they would pick up the next day or following pick up. They never picked up the following day and my service only comes once a week. Long story short after failing to pick up three different times I shorted my payment $45 (for missed pick up) and noted the check and remittance. Next thing I get is a collection notice from the company for $45. I called customer service and explained the issue and missed dates and the rep stated that they had very sophicated phone systems and didn't see my call or complaint but if I paid the $45 plus a $15 reinstatement fee on my account she'd look into it further. I said NO cancel my service. I wasn't going to pay the fee and extra for their mix up and during this time they also had 'sold' my contract to Meridian Waste. I also told her to have someone come get their can and she stated that WM didn't care about it anymore it was Meridian's and to call Meridian. I called Meridian and went back and fourth between the two companys for about a month and FINALLY WM picked up their can.

I have place my recycling bin out 3 weeks in a row. It has yet to be emptied. I am filling it as I always have.
Also, today my regular bin was left. The food sits and rots in the bin. We pay good money to have this dumped. What is the issue?

For the last four weeks in a row my scheduled Thursday trash pick up has been postponed to Friday without an email or phone call telling me of these changes. This is very annoying since my trash has to set out all day Thursday in the hot ninth degree temperatures. This, of course, causes it to rot and smell. Also, my HOA does not allow us to leave our garbage cans out in the street for over a day. Every time I call they say the same thing and tell me it may be due to a employee scheduling conflict or a maintenance issue with a truck. After four weeks in a row this is hard to believe.

New customer since July. Took 2+ weeks top receive my trash bins. As of today they have failed to pickup my trash every single week since signing up. They have promised calls back, but they don't call back. Superivisors, same story. Today they told me the place has been marked "serviced" in their system but the trash still sits there on my driveway untouched. These people are criminals.

On or about July 31, 2020, I asked that WM remove 2 of my damaged waste bins whose tops had been ripped off by the garbage collection employees. They agreed to do so at my next pick up, which was on Tuesday, August 4th.
On that day, they dropped off 3 new waste bins but did NOT remove the other 3 bins. I emailed or called three additional times and was promised that they would remove the old bins on August 11, 2020. Today is August 12, 2020, and the bins are still in front of my home. I am being fined by my homeowner's association for leaving the bins on the street for over a week. We are trying to sell our home, and the damaged, old bins are an eyesore and diminish the value of our property. I have been a good customer for WM, and prior to that, Blue Barrel for over 35 years. And yet this is how I am treated for being a loyal customer, with lies and failure to act. I need those old bins removed TODAY!

I have had to call and complain several times . On many occasions they have failed to pick my trash . The customer Rep promises the problem will be corrected and it is a for week or two then same issue persist again . I have had enough of this company but I am forced to use them and they have a contract with my HOA.

Waste Management missed pick-up for 5 weeks, starting 4/17/2020. Called supervisor every week to complain, they promise to remedy the problem and nothing is done about it. The WM truck just drives by as if the house did not exist. Most recent supervisor was Adrianna, Empl. ID 0059 who promised that another manager would resolve this, no one called

A WM driver took my blue bin out of my driveway, loaded it on a truck and left. I contacted WM via chat, since the customer service phone numbers were not working due to an outage according to their recorded message. I was told during my chat session, "[02:16:32] Charlie: Thank you for your patience. Our drivers removed all containers that were not being paid for. Your account is registered for use of one trash container, one yard waste container, and two recycling containers. Our drivers have performed a removal of unpaid service containers."

I only had one blue bin to start with, which they took. According to the chat they've been charging me for TWO blue bins. So not only am I being over charged, but they took the one blue bin that I had.

I missed garbage collection the week before last. I moved to Florida recently and traveled with a lovely decorative stone/fiberglass garbage bin that I used for garbage collections in New York.

I put two bags of garbage in the decorative bin and took the lid off so the collectors would know that my garbage was inside.

I heard the truck come for pick up and when I went outside the bin was gone. The guys threw it away along with the trash bags inside.

I called WM this morning and asked them to replace my bin. The operator said, "They would have never taken it and thrown it out."

But, in fact, they did.

The response I received is not right. The company should replace my garbage bin.

Thank you.

on 04/08/2020 an employee "Humberto" Truck # 655 License Plate # 99445F1 from the waste management physically confronted me towards me witnessing him throwing about 2 bags of garbage from a full bin onto the floor behind my vehicle, blocking my way to and from exiting. As he left I asked him if he was going to just leave the garbage on the floor as he physically threw it on floor. He stopped his truck onto the next apartment building towards were I was and physically confronted me in a threatning manner telling me that next time the bin is overfilled that he was not going to pick up the garbage. My husband began to walk towards me because he saw your employee verbally speaking to me in a aggresive manner as to defend me. I said to him that if he was just going to leave the garbage that he threw onto the floor there. He was very aggravated and seemed to me that he was not having a good day. I told him that I had recorded and took photographs of him throwing the garbage onto the floor and that I was going to make a report on him.in an aggresive manner he said some jibberish words to me that I couldn't understand and proceeded to back his truck up and pick up the garbage that he threw onto the floor as I was going to do it myself. My question is? Why does this employee think he can intimidate me and come at me in a threatning manner. First of all he snapped at me and im not even the owner of these buildings. For all he knows he blew up on me like if I had overfilled these garbage bins. I was just dumbfounded over how an employee from the waste management would do such a thing as to physically throw garbage off a bin onto the floor. Maybe some training on how to address these issues would be great and providing great customer service no matter who it is. He was just a person having a bad day. The address that this took place was at 831 opal Dr. San Jose California 95117. I don't think it was necessary for your employee to get off his truck in a threatening manner and try to intimidate me. I felt that he was going to physically assault me at that moment and wish that this situation have a corrective action. It is very unprofessional and unacceptable for any individual to that. But macho men tend to that towards women. Photos will be attached for your consideration to resolve this situation.

I was billed a $75 pickup charge along with $26.01 fuel charge, a $3.64 regulatory recovery charge and a $6.50 administrative charge for a total of $111.15 to cancel service. this was noted on the final bill with the statement "this invoice constitutes an offer by wm to provide service to you for a specified period. by paying this, you agree to continue service during the specified service period and to the terms of service. if you cancel services you will be assessed a cart removal charge of up to $75 plus applicable taxes and charges..."

I called customer service and they informed me I agreed to the terms by paying the bill. I told them I did not agree to those terms and would like to pay for my last month of service but I do not agree to those terms. I asked when this new $75 charge was disclosed and she stated it was on my bill which I agreed to. I did no such thing.in the past, there was a statement on each bill that only stated "this invoice constitutes an offer by wm to provide service to you for a specified period. by paying this, you agree
To continue service during the specified service period, with no refund (whole or partial) for early cancellation, unless such refund is required by law, regulation or contract." there was never any clause for a cancellation charge until I tried to cancel. I never agreed to a service contract that includes a $111.15 cancellation charge. I cannot even pay a portion of my bill without "agreeing" to the new terms of service forced upon me by wm. now, I am being assessed additional "administrative charges" and the bill has climbed to $134.15. this is outrageous. I have tried to work with you but the only way it seems I can pay anything is to agree to your new demands for surcharges.

Hello,
If i can I would leave WM ASAP, unfortunately agreement is for 3 years.
If I do not watch my bills the fee for services will be increase double every year.
Right now I was charged $272.00 for overcharge service yard incident #[protected] which increased my usual payment from $100 to $272 for extra garbage inside of container. I do not agree with this charge. Me and my team were cleaning the area around the container trying to keep environment clean.
I discussed this charges twice with Austin and Natasha (managers form WM). They explained me this amount of $$ is making by WM and they charge whatever they need it because of the dangerous condition of the driver, but driver did not get any benefits from this (like bonuses etc...) I can say the only WM is making money of this charges (not environmental or employees). I think $175.00 for overage services can not be double from regular price. Please contact me [protected]. Thank you,
Anna