Warrantywise — Warranty on car
Warranty Wise - Customer Experience Review - By Richard Whitaker
Warranty wise is a complete rip-off - highly recommend not to use them - you might as well burn your money. If you don't believe me then read on to get a taste of my experience.
I bought a second hand van 'Vivaro 1.9 CDTI, 56 Plate, 73, 000 miles' - advertised with three months warranty. There were other vans cheaper but I chose this van as it came with 3 months warranty. Cover was classified as 'Silver' which was the second highest cover on their flyer at time of buying.
After 1, 200 miles of moving furniture from London to Newcastle - I dropped the van off to KwickFit, London with the following explanations of problems:
1. 'Power surging due to problem with Turbo'.
2. 'Oil leak'.
After contacting WarrantyWise they basically say 'you pay for diagnostics, if your covered for the problems we'll reimburse you for the cost of diagnostics'. I though 'that's fair enough I'm sure there is legitimate problems covered by the warranty'. NOTE: If your not covered for the part then you do not get reimbursed for diagnostics costs.
KwickFit Diagnostic Results
Turbo surge. Cause: split pipe.
Oil leak. Cause: gearbox - needs to come out to determine what the cause is - approximately 7 hours additional diagnostics labor required.
WarrentyWise Response to Diagnostic Results
'We only cover Â£35/hr labor and diagnostics'. KwickFit guy 'I don't know a garage that charges less than Â£50/hr - our rate is Â£65/hr - we see this all the time from WarrentyWise - total rip off - your not covered - if you listen to them properly you'll understand they'll only end up covering about half the costs if you lucky'.
Turbo surge: 'non of our warranties cover pipes and therefore we are not covering repair or diagnostic costs'.
Gear box: further diagnostics required.
I could not believe a WarrantyWise do not cover pipes. How many pipes are in a typical vehicle! I realised I was being ripped off so dug deeper to see if they would actually cover the gearbox.
Contact with WarrentyWise
So my guess is a seal or bearing is the problem on the gearbox - am I covered? I rang WarrantyWise to check I was covered. They said they wouldn't know until the further diagnostics results were in and tried to end the telephone conversation. So at this stage they were happy for me to take the risk (probably in hope I would scrap the vehicle). Obviously - I wanted to know if I was covered before taking a Â£1, 500 risk on my own. So upon digging deeper, in terms of gear box:
â I'm not covered for worn out parts!!! (non of the packages cover this).
â I'm not covered for design faults!!! (non of the packages cover this).
â I'm covered only for wear & tear if it is specifically only the driveshaft/gearbox seal. Further if the van is more than 10 years old OR has more than 100, 000 miles on the clock I'm not covered - so I'm not covered. WarrentyWise said 'read pages 10, 11, paragraphs blar blar blar of silver black book you can download from our website'. This sounds like lies to me.
I bought a van with warranty which does not cover any of the faults which in my eyes are common problems - think about it 'power surging' or 'oil leak', hardly a unique problem for a vehicle.
How I feel
I feel stupid. In my mind I now categorise WarrentyWise as those ### payday LOAN companies such as Wonga (never used them but they were on the news) that ripped people off and were forced to shut down because of government legislation.
What I'm going to do.
Post my experience (the above) to as many forums and review sites as possible.
This world is so sad these days - companies are legally stealing. Carma is my friend though - that's what gets me though rubbish like this.
WarrentyWise do not have an 'alternative dispute resolution process' in place therefore court action is my only option.