Wag

Description of Complaint:

I hired a pet sitter through the Wag app. She was supposed to pet sit for three days while I was out of town. Despite the fact that she confirmed and we spoke about my expectations before I left, she failed to show and sent me a text message five hours after she was supposed to arrive cancelling her service. I contacted wag who was unable to find another sitter. As a result I had to race home to care for my fur children. I noticed that the house seemed in disarray and I later noticed that several expensive items were missing but I did not connect it to wag. However, not only did the company not reimburse me the $300 for the pre-paid cancelled service, they are now claiming that one of my three 10 lb dogs bit the no show sitter. The allegation is clearly in response and retaliation to my report against the wag walker. In addition, I now suspect the “sitter” for taking over $15,000 in personal belongings I using a camera, a watch and several LV bags. Of note, I am a long time wag customer. I have had numerous sitters and walkers, all of whom left great reviews for my fur children. Never has any of my dogs shown any aggression to any of the wag employees, or anyone else!