Menu
Write a review
File a complaint
CB Automotive and Vehicles Vroom Vroom not refunding deposit money on a hold to look at a car
Vroom

Vroom review: Vroom not refunding deposit money on a hold to look at a car

A
Author of the review
10:56 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Vroom asked me to put $249.00 down on a car I was interested in. After talking to the salesperson she advised the car could not be delivered for 14 days. 20 minutes later I called back and the sales lady refused to refund my $249.00 deposit. She stated that is their policy to keep all deposits. I did explain that the salesperson did not advise me it was non-refundable. The salesperson said it's their policy and if I click on a certain portion of their website I would see their policy. So the salesperson failed to advise of this policy and they are keeping my $249.00. This is wrong and needs to be corrected.

Desired outcome: want my $249.00 deposit refunded.

View 0 more photos
0 comments
Add a comment
  1. Vroom Contacts

  2. Vroom phone numbers
    Click up if you have successfully reached Vroom by calling +1 (855) 524-1300 phone number 0 0 users reported that they have successfully reached Vroom by calling +1 (855) 524-1300 phone number Click down if you have unsuccessfully reached Vroom by calling +1 (855) 524-1300 phone number 0 0 users reported that they have UNsuccessfully reached Vroom by calling +1 (855) 524-1300 phone number
  3. Vroom emails
  4. Vroom social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2025
  6. View all Vroom contacts
Vroom Category
Vroom is ranked 43 among 50 companies in the Vehicle Shopping category