The complaint has been investigated and
resolved to the customer's satisfactionResolved VRBO #300483 — owner refusal refund deposit & payment
resolved to the customer's satisfaction
Owner, AAALuxuryVillas, LLC refuses to pay deposit and balance payment check after double-booking rental property VRBO #300483. I inquire about my vacation rental check-in procedures but the owner claimed that she received my rental payment late and booked it to someone else. The owner cashed my deposit but reserved it to someone else. She now refuses to provide a refund of my deposit and payment. She verbally agreed to pay me back but then has not replied to my e-mail to confirm to payment. Rental agreement states that full refund will be provided if booked to someone else due to a cancellation. NOTE: I did not cancel! The owner mistakenly double booked but still wants to keep my deposit.
Still waiting for my refund!!! Note: AAALuxuryVillas which rents out other properties in Orlando through VRBO has had other complaints with Better Business Bureau.
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