VLCC Health Care
reviews and complaints

Hi team,

Already raised a complaint regarding VLCc but no one showing concern on this.

Regards
Manisha chandrakar
[protected]

I received a call from VLCC marketing team on November 11 2020 regarding a promotion coupon. The marketing person told If I buy that coupon I can use any 10 services in VLCC branch. So I bought that coupon. After getting that coupon I get to know only particular services can be used. That was a big disappointment for me. Then I visited to VLCC Muroor road branch and asked for an appointment but they did not give me an appointment. I called 3 times to muroor road branch VLCC.They are not responding properly. They asked me to go to Khalidiya branch.In the promotion it is clearly mentioned as " coupon can be used with any branch of vlcc " Everytime they are telling me I will check and update but no proper response. So I called to VLCC MEA Corporate Office (04 327 3574) They gave me this number 0557337809 and raise a complaint. I called that number and I spoke with one lady regarding my issue last week, she told she will discuss with VLCC Muroor road branch staff and she will book appointment for me, but till today I did not get any call from VLCC. So once again I called the same number 0557337809 today and I asked her appointment, but she is shouting with me and talking rudely. I never saw these types of customer support and worst services. She is insulting me. I bought coupon but not able to utilize that.At Least they should speak with politeness. Worst support and services.
I need refund for that coupon .They should pay me penalty also
Thanks

Contact me in my email [protected]@gmail.com

Staff called prerna is very unprofessional, rude and provides bad customer service. She cancelled my appointment without my consent / messaging a day prior and argues for basic things like giving a clean gown to change.

Men's slimming section in same branch is so flexible and customer centric if I raise the good service prerna replies rudely and asks for audit in there.
Prerna doesnt provide clean gowns, cancels appointment wihtout consent, comes up with new rules on the fly to harass clients.

Minus prerna, other staff is good but suffering in silence, hope vlcc managements takes some action to save the branch... Am saying as I have been client from 2016 but harassed by service after prerna joined.

Hi, my name is Shumailawaqas and I purchased a treatment package from VLCC Sheikh Zayed Rd. VLCC invited me to their facility to introduce me to their services. They promised advanced services and machinery. They said they guarantee 100% satisfaction. But when I started the doctor who was doing my laser did okay but after that they told my that doctor has shifted to another branch. But when I ask them I want that doctor so book me for another branch they told me no we can't because she is not doing laser anymore, but I liked that doctor and she explained well. But after that they started showing their real face whenever they booked me for next session they called me and try to tell me false stories some times machine has broken some time the person who is operating not available once they cheated me and did with wrong machine. But now all limit has crossed today is my appointment and as usual one day before they called me and another story I want to talk to their manager and she is disappear every time they are saying either she is busy with Clint or not available. Pls do some action this is not acceptable hope you will take some serious action I have seen many complaints regarding this VLCC Sheikh Zayed Road branch need help to fix this problem as soon as possible!

I purchased a treatment package from vlcc sheikh zayed rd. Vlcc invited me to their facility to introduce me to their services. They promised advanced services and machinery. They said they guarantee 100% satisfaction. The first treatment I was shocked at the lack of hygiene of the facilities, the equipment was old and not advanced at all, their beds and rooms were dirty, towels torn and smelt bad and the staff were not wearing masks. Their staff not trained at all. I demanded immediately a full refund and told them that this was not what they sold me. I did not want to continue with the treatments. It has been over two weeks and I am chasing them daily. They asked me to try at least one or two times more and kept on insisting. I went again and I made the junior staff show me their equipment. I was shocked to see its state and very old and not the advanced equipment that they promised. I have been calling and sending messages daily. Their customer care manager is as bad as their staff. It seems they are all trained on fraud and lying. The facility is dirty, unsafe and does not offer what it promises. Will be raising a legal case against them and with the consumer protection department. Such companies should not be allowed to operate

My name is Abdulla Ahmed Ali

I am complaining regard my issue with the branch manager

Before Corona she gave me plan treatment and it cost me too much (almost 50000) since I am a client with VLCC almost over 6 or 7 years

Same time when she make plan treatment for me I told her are you sure the plan will be effective This time with me she said I guarantee you and I promise it will work
Then I told her Under one condition if it's not workImg then return my money back she said I will return your money back if not working

When it's didn't work she said I can give you only One session for one treatment for one more time!
and again she said I will give you another plane and she let me pay again for that

My complain is how she promised me for plan and to return my money back if The treatment not working but still she ask me for paying more for the clinic
I am not money maker she must be straight forward with my treatment not asking me for only to pay for clinic
I came for VLCC for treatment not for stealing my money From me and not getting a good result

The reputation for the clinic will be bad if the manager doing that

I just need what it's fair for me and she must be responsible for her plan that she guaranteed me

I hope I see fair action regard my issue and hope it will be solved soon

Hello dear Sir/Madam,

I hope my email finds you well,

I have a problem with one of you're branches in Abu Dhabi in Al Khalidiya.

My bookings/sessions were made under my name Dana Laksa in VLCC Clinic in Khalidiya branch during October /December 2019.

Right now am I reaching out to Nadia and her Philippino Assistant in this branch nobody seems to reply me on WhatsApp-when I ask about refund- as there are many sessions I haven't used and I won't be able to use them and nobody seems interested to care about it as long as they charged me a lot of money earlier-so after that nobody cares.

Who should I reach out to?

I paid a lot of money and none of my sessions are finished or booked consistently and now they are ignoring me?

I have many sessions left (around 4 and they are very expensive too) it's sessions of PRP plus Microneedling, I just want everything remaining refund. I paid all of this in October and December and now it's end of June!
I can't use my sessions as a lot of time has passed already since October /December and I don't have the time anymore to use them as these sessions takes time to complete and unfortunately in VLCC nobody was interested in completing them so I want remaining sessions to be refunded but Nadia and her assistant aren't helping me to find a solution. Is this normal customer care?This isn't normal after I paid in total 20, 000 dirghams, this is serious money and procedures and I was they're customer.

I don't know why they are ignoring me.

They only took my money and were promoting packages like big time but never bothered to reply or help me to calculate all my unused sessions and to let me know the exact prices and remaining sessions. Actually some of those packages that I bought I barely used- like the Hair package is basically unused-I want my money back, I want a solution! This hair package I paid 2200 dirghams and I had been to the hair salon 1 time only!
They always told me hairdresser missing and we can't at this day/that day it's like super difficult disaster to book anything in that clinic and expecially salon and unfortunately I don't have time for this anymore, I bought this package in 23rd of October, please I want a refund and now it's end of June.

Why they are not disclosing the information of my unused sessions? Is Nadia and her assistant hoping to use my packages I paid for, for themselves or they're friends? This isn't fair at all-I paid in total around 20, 000 dirghams and I get full ignorance in this clinic and no solutions I am not joking. All they do is promote packages but after no initiative to book sessions or to complete them or help with refund or some solution after all! There are people who got fired, sick and left-there must be a solutions for people who's situation changed!

This is unprofessional and only care for money and unfortunately many months has passed and I haven't finished my packages and I won't be able to, it's not fair to keep so much of my money for service I never used and won't be using and plus that the employee are gonna use it for themselves? Like seriously?
Please do something.

Please help me, this clinic is ignoring me completely and I believe they want to keep all sessions for themselves and I don't even have a chance to get a refund or sell it to somebody else?Plus they are ignoring me completely?
They want to use my packages for themselves and friends- that is only reason to explain why I can't get any information from these 2 ladies, please this is a disaster for me. So this is the problem-I don't know the exact number of my remaining sessions and I wonder if they kept an official file for that, perhaps they didn't and could lie now?

Please I want another person to solve this problem for me as Nadia and her Assistant aren't replying in whatsapp what I'm telling and asking them and I believe they are hoping I will leave the country and they will keep my packages that I bought- for themselves, like I said that is my only explanation why they ignore me. Now people are losing job during Corona, this is a terrible time to be treated like this by Nadia in this VLCC Clinic in Al Khalidiya branch.

Best regards,

Dana.

Their service is horrible, staff and the managers all very unprofessional and disrespectful. Incredible how they can allow to have such business. The service they provide is the worst they ruined my skin instead of fixing. They cannot even manage their bookings. They overbook people there is always miscommunication or misunderstanding in between their staff. Everything is an issue zero management. Finally I had enough and I don't want to continue with them and they are not refunding my remaining money. This is not different than stealing money! We should all come together and open a court case against this company and show what is rip off!

Staff here is disrespectfull.
Appointments are always an issue
They book lot of people together but unable to pro ide timely services
Staff members always busy in chit chatting avoiding customers
No messages or call being received by staff prior to your appointment
Lazy staff and always show as if they are very busy and customer is a fool

Coming to vlcc was my biggest mistake.

This is totally rip off company. I paid aed 20.000 cash in 2014 to loose weight which was promised by your employee manager n was fired and then many managers changed. Didn't loose a single pound. In and out I decided to quit hence loosing all my money. gIn got call from your employee with promise again to help me loose. Couldn't continue at that due to travel and when I went back they said I used up all my sessions and my case was closed. The matter is not using my sessions or how long cause I was never told anything g in detail regarding time frame. Was only told don't worry I am here for you which was a complete lie. VLCC stole my money without result, customer service or any help. Just useless promises. This is one fake & bogus place. Big scam just to get clients there for money. Real thieves

am Ms.Rubina and have enrolled myself at Dubai Qusais branch for availing the services of weight loss program.

I opted for 50 sessions for AED 5, 250/- out of which I availed 17 sessions only at the above mentioned branch, due to my personal reasons I moved to Kingdom of Bahrain for couple of months, and I was assured in the month of September by the Managers of the branch, Ms. Amreen and Ms. Nandini that my remaining sessions will be transferred to the Branch of Bahrain and the request for such transfer was already sent to Bahrain branch. Time and gain I was following to have a written confirmation of the transfer and it was denied stating such communications as internal and confidential.

On 14th October, again I insisted for written confirmation for such changes, I was given confirmation in writing by Ms. Amreen as attached herein. I was promised that Bahrain branch will contact me within a weeks' time. However it's been more than two months from my first request I have not received any calls from Bahrain, however I tried to reach the Bahrain branch to my utter dismay I was informed that there was no such request issued by Dubai branch.

I contacted Dubai Branch for clarification of my transfer, time and again I received false promises and explanation by Ms. Amreen that the matter will be resolved at the earliest and my request was already transferred to Bahrain.

I repeatedly asked for written proof of such transfer however all my request were denied on some or the other pretext.

I was very patient with your staff believing in your professional commitments, but my endurance was tested by your staff repeatedly.The last communication with Ms. Amreen was on 14th November and I persisted to take legal action, thereafter a screenshot of fake email (attached herein) was provided to me as a proof of transfer by Amreen, however after scrutiny of that screenshot I realized it was just a draft email without any recipient prepared on the same day I.e. 14th nov, after which I confronted Ms Amreen through WhatsApp chat (screenshots attached) why I was being fooled around from last 2 months for just a transfer. As I had enough of this fake promises and unprofessional behavior I decided not to continue my sessions and asked for a refund.

My request for refund was totally ignored by your team and I have not received any call, email or message.

sir/madam
My self srijita das.I am a client of Vlcc bhandarkar Road pune branch.I took package of 30 kg weight loss and 10 cts.I had an appointment on 9/10/2019 morning at 7.30 am for cts.I reached on time but the therapist Maya depak Thapa v o6567 came on 7.55 am.I didn't speak a single word.I just told her to start fast.She was starting shouting on me.I told her to keep quiet else I will complain against you.She told "ok ap complain kijiye pehle mein apko therapy nahin dungi, apko jo karna hai kijiye koi mera kuchh nahin Bigar Sakta".I was not given CTS that day.She didn't stop then yet.That conversation continued for 15 minutes.That was a insulting conversation for me.Horrible experience from vlcc.I am very upset.I want some serious consequence else I will not continue in vlcc.I did inform centre head Manisha Darak regarding this issue.Dietecian Aarti Hansraj was present there.I need some serious consequence for this.My pH no [protected]

I am regular customer of VLCC but this time when I went for hair services for colour/ highlights and keratin. Iam not satisfied with the product use and quality of services. I paid 13500 rs for this and just after 10 days... now I am panicking that all my money wasted as the effects last only 10 days. I have paid for golden colour and now my hair is looking White and what to say for keratin. I think its effect doesn't not last more than a week. I need urgent solution for this.

Dear All

Gentle Reminder

Kindly please update us regards to payment of AED 36, 855/- to NBF

As per below email from Mr. Suresh promised that refund excess paid shortly by end of July no we are end of August 20, 2019

Appreciate if you can get this done on TOP PRIORITY thanks

Please revert we are not getting any response or phone calls from Suresh / Vimmi / Ganesh

Regards
Neil

From: Neil DCunha
Sent: Thursday, August 15, 2019 10:28 AM
To: mohamed.safan@vlccwellness.com
Subject: FW: FLEXIBLE BENEFITS - STAFF - VLCC 2019 / LPO-17311

Fyi

From: Neil DCunha
Sent: Thursday, August 15, 2019 10:15 AM
To: deloris.fernendes@vlccwellness.com
Subject: FW: FLEXIBLE BENEFITS - STAFF - VLCC 2019 / LPO-17311

Fyi

From: Shahrazad Hamroun
Sent: Thursday, August 15, 2019 9:41 AM
To: Neil DCunha
Cc: GRP-Vendor Payment Team ; Ali Asif Sheikh ; Zahra Hassan Mohammad Hussain Albalooshi ; Ganesh Verma ; 'Vimmi Mendonsa' ; Abdulla Aleter ; Suresh
Subject: RE: FLEXIBLE BENEFITS - STAFF - VLCC 2019 / LPO-17311

Please update urgently. We have been promised to receive the cheque before end of July 2019

Today is mid of August and we are yet to receive back the fund.

From: Neil DCunha
Sent: Tuesday, August 06, 2019 3:43 PM
To: Suresh
Cc: GRP-Vendor Payment Team; Ali Asif Sheikh; Shahrazad Hamroun; Zahra Hassan Mohammad Hussain Albalooshi; Ganesh Verma; 'Vimmi Mendonsa'
Subject: RE: FLEXIBLE BENEFITS - STAFF - VLCC 2019 / LPO-17311

Dear Sir,

Good afternoon, trust all well !

Kindly please update us regards to payment of AED 36, 855/- to NBF

We have new flex requirement coming up and my colleague Ms.Zahra has already communicated with Ms.Vimmi

Regards
Neil

From: Neil DCunha
Sent: Wednesday, July 31, 2019 10:05 AM
To: 'Suresh'
Cc: GRP-Vendor Payment Team ; Ali Asif Sheikh ; Shahrazad Hamroun ; Zahra Hassan Mohammad Hussain Albalooshi ; Ganesh Verma ; 'Vimmi Mendonsa'
Subject: RE: FLEXIBLE BENEFITS - STAFF - VLCC 2019 / LPO-17311

Dear Sir

Thank you much ..

Dear Finance Team : kindly confirm once you receive the same thanks

Regards
Neil
From: Suresh [mailto:suresh.srinivas@vlccwellness.com]
Sent: Wednesday, July 31, 2019 10:00 AM
To: Neil DCunha
Cc: GRP-Vendor Payment Team ; Ali Asif Sheikh ; Shahrazad Hamroun ; Zahra Hassan Mohammad Hussain Albalooshi ; Ganesh Verma ; 'Vimmi Mendonsa'
Subject: RE: FLEXIBLE BENEFITS - STAFF - VLCC 2019 / LPO-17311

Caution: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Dear Neil,

Ganesh from finance department have informed that they will refund the excess paid shortly.

We will follow up from our side

Regards

Suresh Srinivas
Head Marketing - MEA

VLCC International
Corporate Office: 3101
| Al Saqr Business Tower | Sheikh Zayed Road | P.O.Box: 122207 | Dubai | UAE
T : +97143273574 Email: suresh.srinivas@vlccwellness.com

Website : www.vlccwellness.com

Note: Note: VLCC is a pioneering Beauty & Wellness brand that stands for innovation and commitment to delight its customers

From: Neil DCunha
Sent: Wednesday, July 31, 2019 7:54 AM
To: Suresh ; 'Vimmi Mendonsa'
Cc: GRP-Vendor Payment Team ; Ali Asif Sheikh ; Shahrazad Hamroun ; Zahra Hassan Mohammad Hussain Albalooshi
Subject: RE: FLEXIBLE BENEFITS - STAFF - VLCC 2019 / LPO-17311

Dear Sir,

Good morning, appreciate if you can update on below refund excess payment of AED 36, 855/- to NBF

Regards
Neil
From: Neil DCunha
Sent: Monday, July 29, 2019 4:15 PM
To: 'Suresh' ; 'Vimmi Mendonsa'
Cc: GRP-Vendor Payment Team ; Ali Asif Sheikh ; Shahrazad Hamroun
Subject: RE: FLEXIBLE BENEFITS - STAFF - VLCC 2019 / LPO-17311

Dear Sir,

Good evening, trust all well with you !

Can you please update us regards to payment of AED 36, 855/- to NBF

Regards
Neil

Hi
The complaint is for Janak Puri Branch.
I have got my family card from this branch in the month of March and got my services in April and May and 14th May I left for Australia, Which the staff was well aware of.
I came back yesterday and got my appointment today, and the staff told me that my card has exceeded the limit of it's usage and i will have to pay them extra.
Keeping my records, I talleyed my card entries with a register they maintain.
They have made fake entries by themselves which I pointed out.After my discussion they agreed that it was by mistake and staff themselves have come the entries in the register.
That's what Ms.Rajni working their told me.
Which was hard to believe because if the staff is going till this extent to meet the targets, it's difficult for any customer to track such duplicate entries.
I got my services done today and for a simple blow dry, they charged me 450.
When I asked them to show me the price list, Ms.Rajni and other staff girls standing at the reception claimed that they made a mistake as none of them remember the price of blow dry and claim of working there for more last 10 years.
For my medium hair length I Was charged for long length price which I did not bother to argue as it was clear how they are generating the revenue for that branch.
I just left the salon disappointed.
I would not recommend this salon to anyone as they lead to poor level of customer satisfaction with cheating approach.they were littertly making the changes in register in front of me. THATS THEIR RECORDS OF SERVICE.NO INVOICE IS SENT AFTER SERVICE.AND THEY NEVER SHOW THE PRICE SHEET INFRONT OF YOU.
I was ignoring it all the time that they speak different price for same service I go to them and share 0ne stupid reason that the prices have been updated and we are yet to receive the revised sheet in print.Today I checked their system and they were caught straight away for lying. THE BEHAVIOUR OF ENTIRE STAFF IS AS IF THE CUSTOMER NEVER ASKS THEM FOR PRICE AND CREATE A DRAMA OF CHARGING HIGH BECAUSE OF SOME CHANGES DONE, THEY ARE HAPPY CHARGING EVEN RS.100 EXTRA FOR EVERY SERVICE.
THE MANAGEMENT NEVER SHARES THE PRICE CARD AND LATER THEY DONT SHARE THE INVOICE DOESNT MATTER HOW MANY TIMES YOU ASK THEM.
This salon is a NO NO recommendation who anyone who thinks they are spending their hard earned money at an authentic salon.

I, Sarnasree Saha a member of VLCC Shakespeare Sarani Kolkata would like to bring into your notice that I was threatened at the VLCC Shakespeare Sarani premises by the manager Mrs. Anupama Gowli and the staff members namely, Manju, Lopamudra Ghoshdashtidar and around 20 others on 30th July 2019. I was threatened to not enter the premises of the centre or else I would be beaten up by the management and their staff following a trivial matter of lowering the volume of the music being played in the gym the previous day. Later on, as I reached the centre and tried entering the premises I was warned by other clients who were leaving the centre to not enter the gym as the management was hatching a plot to beat me up. As a women, I felt very unsafe where my MODESTY could be OUTRAGED. There were other clients who witnessed such an inhumane and disgraceful act of plotting against me. My question to the concerned authority is that where is the security of a woman? Doesn't VLCC look after the security and modesty of a woman? Is VLCC nurturing criminals like Mrs. Anupama Gowli and her accomplices? I appeal to the concerned authority to take stern actions against the people involved and provide me with justice or else I would have to lodge an FIR at the local police station against the whole of VLCC and drag them to court where I am sure that justice would be meted out to me.
Hoping to be favoured by your kind consideration.

Hello
I started my sessions of laser hair removal last July 2018. I have finished my six sessions and I didn't satisfy by the results then I talked to the manager her name is Suhair She discussed with me to take another three sessions to get better results I told her that i want to quit then she promised me if I take these three sessions she will give me one more session free. I agreed but in one condition the payment should be one hundred Omani riyals and for each session she agreed and then I started doing the sessions when I reached second session yesterday 30 July 2019 the staffs in the reception started pressuring me to pay two hundred Omani riyals instead of 100 as what the manager Suhair promised me and i was keep telling them and repeating what Suhair promised me then they informed Ms.Neelam she came to me in the laser room started shouting at me and telling me I can't let u start your session unless you payed the whole amount and I told her that I discussed with the Suhair manager about the payment. Then she forced me to pay and brought to me the credit card machine in the room and I was wearing rob (their laser dress) in that condition she behaved rudely with me to pay the amount anyhow. Then i payed 100 RO and I canceled my all sessions and left very angry from there without doing the session i told the receptionist about her behavior .
They should trust on the customers as I payed monthly but she didn't respect me among the staff and forced me to pay in that condition .
Please I request you to take strict action against Neelam about her behavior towards me as she doesn't know how to deal, talk or behave with the customer and even many people i have seen them in the reception complaining about the center.
Hope you understand my complaint.
Best regards,
Hafidha